I came here looking for a new cello end-pin thinking it would solve my issues with my hand cramping and spoke with Paul and he told me that there are much better/cheaper solutions and was more concerned with figuring out why my hand was cramping instead of trying to get a quick buck out of me by just agreeing to switch out the end pin.
I have a bent end-pin with a strange extension mechanism that I assumed was a broken mechanism because I could never get it to lock in it's extended form. Paul took a look and figured out how to make the mechanism work and told me a new end-pin wouldn't be necessary.
I asked him to look at my bow and see if there could be a cause for concern there and he educated me briefly about the importance of a bow's balance and how if the bow's hair were not properly maintained, it could ruin the feel of an expensive bow/any bow, really. I got to compare my bow's current feel against a cheaper bow that was properly balanced and instantly felt the difference (took the bow home to test, and of course the hand cramps seemed to go away with a properly balanced bow).
He broke down the costs of what could be fixed and was not pushy to sell anything to me which I greatly appreciated.
Looking forward to coming here next time any issue/concern with my instrument arises.
The only "issue" I had is that I did not call before my first visit, so I came to a locked door. Paul isn't always in this location so please make an appointment to save yourself the same confusion I faced. read more