They use inferior subs and don't stand behind their work. A sub cut a pipe behind my master bath…read morevanity and covered it with drywall. The leak was slow but after 3 years it showed up through mold and mildew behind the vanity. APR did nothing!

If I could less than a star I would. Please do not use this company! we had a fire on 12/25/2021…read moreand did not get our house back until 3/31/2023! Their subcontractors were absolute the worst of the worst. We are still dealing with them because our hardwoods are so messed up. They will not take responsibility for the work even though they know they put us through hell for 17 months. I am sure this review will get deleted just like they have other reviews I have left.

I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

Jano the handyman was excellent. He went above and beyond to make sure our expectations were met…read more What he quoted at the beginning of the job was what we paid when the job was complete. He is a very brilliant man in which he can figure out any type of job at hand. He really cares about people and it's his main goal to please his customers. He is a very hard worker and did a job for us in over 100 degree heat, he also had a very flexible schedule. I will recommend him to everyone. By the way he also has a college degree in mechanical and electrical engineering. Leslie and Bob

Wake Handyman Services came out and helped replace the silicone seal on our shower, which was…read moreseparating from the floor and getting all mildewed with so much water leaking and trapped under it. He also gave us a fresh sweep under the door so everything now is crisp and clean with no leaks. Communication was great and the price was very reasonable. It was very convenient to have Jano come out and complete this project.

Let me and my family just say, Frank Owens and his team at Old North State Restoration are miracle…read moreworkers !!! Frank has got to be one of the nicest, most pleasant guys to work with. Honest, clear thinking, and knows his stuff. While it is no fun going through repairing a water leak that ends up damaging your less than 3 years old flooring, Frank made things work. AND he found our EXACT same flooring so that there is a 100% perfect match. Can't say enough good things about Frank and ONSR ! Let me and my family just say, Frank Owens and his team at Old North State Restoration are miracle workers !!! Frank has got to be one of the nicest, most pleasant guys to work with. Honest, clear thinking, and knows his stuff. While it is no fun going through repairing a water leak that ends up damaging your less than 3 years old flooring, Frank made things work. AND he found our EXACT same flooring so that there is a 100% perfect match. Can't say enough good things about Frank and ONSR !

From the owner: We offer full mitigation and restoration services for fire, water, wind, and bio hazard damages…read more With over 2 decades of experience in the field, we can handle any commercial or residential disaster with urgency and quality. We offer an end-to-end client experience that includes seamless communication, budgeting, staffing, on-site organization, and solid, quality handiwork every time. We work with home owners, property managers, and insurance companies directly. Call us today and bring our project management skills and extensive restoration experience to your next emergency.

Very poor in responsiveness and follow up. So many examples are described as follows:…read more The mitigation estimate was emailed to the wrong address to the same insurance agent the company worked with just a few weeks ago. This delayed my work being scheduled and was left up to me to discover the disconnect (plus several phone calls). The equipment was running a week before the drywall in my kitchen ceiling was removed. (Significant increase in energy costs not to mention the loud noise.) Unfortunately in the removal they didn't leave 1-2 inches of drywall so that a tape joint could be used to attach the new drywall to. Now the molding has to be removed for the repair work adding cost and time. In addition, the clean up from the drywall removal was unacceptable. When I arrived home the residue was stuck to my kitchen floor and dust was on my appliances and cabinets. A cleanup crew came the next day. Franco said they were sending a person to conduct the repair estimate on Tues or Wed. As of Thursday no person has come to review the scope of work. We left text messages, an email and voice messages starting this morning. No communication was returned by this company. At 4:10 pm today I expressed my dissatisfaction to a new Franco contact who called to find out what was going on. I have cancelled any further interactions. Franco will come tomorrow to get their equipment out now that the humidity levels are in code. From what I hear the mitigation costs are inflated. Had I known... Dealing with Franco has been a time consuming and utterly frustrating experience.

From the owner: Franco Restorations is a trusted property damage restoration service that helps homeowners and…read morebusinesses in and around Wake County. We offer 24/7 emergency services and specialize in restoring properties from water, fire, wind, and smoke damage. Our personnel are trained and certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), so you can be confident that your property is in good hands. Franco Restorations can also help you file a claim with your insurance company, so you can focus on getting your life back to normal.

My mom hired A Healthy Home to encapsulate her basement, and to add a dehumidifier to her basement…read more Brent & his crew did a fantastic job! My husband was an HVAC installer for 30 years, and said it was the nicest job of encapsulation he had even seen. The difference in the air in her stand up basement is incredible! I would feel comfortable storing just about anything down there. Thank you, A Healthy Home!

From the owner: A Healthy Home is a family-owned & operated business providing cutting-edge solutions to your…read morehomes' moisture and mold problems. Today, A Healthy Home is a leader and innovator in the field of Crawlspace Encapsulation & Mold Remediation. Serving the Triangle, Chapel Hill, Cary, Mebane, Hillsborough and Apex, NC

5 stars for Shawn, the technician who came and replaced the broken disposal, made sure the…read moredishwasher was working again and diagnosed a plumbing issue with one of the toilets and resolved that too. Scheduling was easy and was able to get service just a few short hours after I called. So why not 5 stars all around? As you can see in other reviews, the pricing is higher than expected. Parts are parts, but the other service fees felt like around double what I was expecting. Guess they are good if you're having an emergency or don't care how much you spend, but I suspect there are other companies who can provide the same good service at a more reasonable price point Edit after "response" from roto rooter: I'm the rental tenant, the owner was consulted regarding the repair over the phone at scheduling. Believe me, he was even more shocked by the price than I was. My review here isn't posted as a debate. This was for service on Wed 7/22 Again, Shawn did great work. He was professional the entire time and resolved our issues. $452 in labor charges felt like more than expected. I will not be responding back further.

Great service and installation. Reasonable price and came same day. Quick response. Multiple calls…read moreto provide status of service. Overall great experience.

I had a small fire in my garage. they came out right away and even did most of the negotiations…read morewith my insurance company.

We had several rooms with some mold buildup so called another company first that offered to fix the…read moreproblem for $350. I knew this could not be a good and professional job at that price. I then talked to Anthony with ServPro who came out promptly and gave me a detailed explanation of what they would do. It was more money but it was going to be a professional job. The crew came out on time and the 3 men did the work and cleaned up after themselves. They left 3 big blowers for 3 days to clean the air. Anthony came back and inspected the work so I feel very confident in the quality of the job.