Getting a prescription refill is a nightmare. Something as…read moresimple as that takes several follow up calls cause they rely internally in a messaging system. Weird practice, Stay away

It's been 17 days since my pharmacy requested a prescription refill and it still hasn't been…read morerefilled. Optum Rx (mail order service) says they contacted the office three times requesting a refill. Also tried using the Mass General patient portal four days ago and nothing happened. Just left another message on their answering machine. The actual provider, Reava Krishtenko, CNP, is fine, but the communication with this office is terrible.

I went here for a skin check and was promptly reminded that I would be charged for any questions…read morethey answered not related to a skin check. It felt really discouraging and I felt like I had to watch what I said to avoid paying extra fees. They ended up finding an abnormal mole and significantly downplayed the size of skin they were removing. The stitching job was poor and I now have a giant scar when I thought I was getting a small removal

I am having a awful experience with this office. I was prescribed a medication for hair loss and…read morewhen my three month supply ran out, they refused to refill my prescription until I saw my dermatologist again. It is a type of medication that is dangerous to go on and off of (and if you choose to stop taking it you need to ween off slowly) but they still refused refill it even though I've run out and its only been 3 months since I started it. They told me I need to just "be patient." Terrible practice, stay away.

I have been a patient of Dr. Masterpol's for years and am updating my previous review because it's…read morestill the best dermatology center I have been to. Dr. Masterpol is so kind, calming and professional. She always takes the time to listen to my concerns. I had to have a cancerous growth removed many years ago and I knew I was getting the best care. My Mom and my aunt now drive over 45 minutes to see her after my hearing about my experiences. I myself was referred to her by friends who are also still longtime patients. She is a lovely human being and her staff are all kind, dedicated and supportive. I appreciate them also working with me to find the right skincare products for my skin and making sure nothing is wrong. I wouldn't go anywhere else!

Horrible experience with Dr. Tzur for cosmetic mole removal and therefore would not return for any…read moretreatment after this distressing experience. They need to update their website and communicate the services clearly. ick. Felt like a money grab scam . Why treat people like this?

I will never set foot inside this doctor's office again. I had waited over 6 months to get an…read moreappointment. When making the appointment, I didn't feel like I needed to divulge all the reasons why I'm coming to see a doctor to a RECEPTIONIST, so I said I'd like to speak to her about some dermatitis. When I finally had my appointment today, the office assistant was quite adamant that I could only speak to her about the ONE thing I came to speak to her about because they had only allotted enough time for that. So, the doctor just absolutely refused to talk to me about ANYTHING else. It was a serious mind-fuck. Isn't a dermatologist supposed to check your moles or something as part of a routine visit? I felt completely rushed and disrespected - it really ruined my day. And the worst part is that they were so nice and pleasant about the whole thing. I get it. Doctors get paid for procedures they do, not to listen to you complain about how you don't like your complexion. This one will probably be more interested in me when I'm 40 and wanting Botox or skin resurfacing or whatever the fck the bored housewives of Arlington get for their bdays. This was a real disappointment. After reading reviews about a doctor who listens, I experienced something altogether different.

Dr Hirsch does not strike me as the type of Doctor you select for a "routine visit". The woman is…read morerenowned for cosmetic and laser dermatology, which is why I waited for an appointment. In my case, I decided to see Dr. Hirsch for laser hair removal and a general consult about what daily facial skin regimen would be best for me. The woman is adorable. She is full of energy and possesses a staggering wit. More importantly, she is devastatingly blunt. If what you want is unrealistic, she is going to tell you, and I think that is an extremely important characteristic for someone in her field. Luckily, my expectations were feasible, and after a thorough chat about my skin and what over the counter products I could use to keep me looking younger longer (which, although admittedly rather expensive, have been working like a charm!), I was ushered out to schedule the actual appointment for my procedure. The ensuing appointment was just as great as the consult. I am sure I looked slightly nutty in protective eyewear (lasers are bright!), a medical gown, and a hair cap. Yet somehow, Dr Hirsch put me at ease. She even gave me a stuffed animal to hold on to during the procedure. The day after the procedure I was surprised by how red the treated areas looked. It was a little scary! I called the office and the office manager took my information. Soon after, Dr. Hirsch rang my phone and walked me through my concerns. The redness was normal, but she was never condescending, and she even called me each day for 2 days thereafter, just to make sure I was doing well! And the results of the procedure?.... SO GREAT!! I will definitely consult Dr. Hirsch for all of my dermatology and cosmetic concerns in the future.

We could not see a doctor for my teenager with heavy acne despite having made the appointment weeks…read morein advance. So they assigned the nurse practitioner Kate Mc Cabe who looks like she is right out of school and honestly knew less than my son whom had done his extensive research. She insisted on a lotion, rather than the Accutane saying if the lotion does not work, we will prescribe the accutane. 7 weeks later, I go back to the office to get the accutane prescription as his acne had got worst, and I explained that it was creating anxiety and stress for my son and the family. She said we had to make a new appointment to get the prescription, which obviously was their plan all along so they can charge us another $50 co-payment and invoice a fortune to our insurrance. I would stay away from this scam dermatologist obviously abusing the system.

Switched dermatologist and went for the first time a few weeks ago and loved Vanna. She was so…read morethorough and very pleasant.

An amazing doctor, bedside manner and all. Havee seen her for over 20 yearsread more

The one star is for the helpful desk staff and the nice office…read more I'm taking away four stars because the doctor's demeanor just sucked. This is the most unpleasant experience I've had with a doctor in some time. First, she was accusatory (why are you here?), almost scolding me for coming in for an annual checkup. She was cold, condescending, dismissive and SO palely unrealistic. When I copped to going to the beach on the weekends and getting some moderate sun exposure - with SPF 50, a sun hat and an umbrella, always, she asked (was it smugly?), "well......would you ever consider changing your lifestyle to stay out of the sun?" Oh yeah, I'm going to stop all my outdoor exercise and activities - biking, running, tennis, skiing, hiking, snowshoeing, kayaking, etc - and have overweight kids. That sounds like quite a lifestyle change. Why didn't I think of that sooner? Additionally, she seems to be that type that suggests you cut every dot off, to hell with the scars. Seems a bit excessive to me. Back to MGH I go!

I have recommended this Dermatology practice to so many people…read more I have been to three of the locations now, and they are all excellent. If I have an urgent issue, Lena at scheduling has been phenomenal at getting back to me with a cancellation spot. Without an urgent matter, it's usually a 2 to 3 week wait depending on location. Dr. Dawn Baird is who my daughter and now I, typically see. She is extremely thorough and is excellent at avoiding pain. I do not know how she does it but the couple Novocain injections she administered was 100% pain free. I did not even feel a pinch. I forget her assistant's name, but the two of them work great as a team. Dr. Baird is not your typical dermatologist. She takes pictures of everything and dictates extremely thorough notes, to the point where I have no idea what she's talking about, not that it matters because she simplifies it afterwards. I went in for a very awkward procedure, that she turned simple and easy .... as if it was nothing. And let me tell you, it definitely was something. A little advice... Don't bother with compound W - all it did was make a mess. Great patient bedside manner and a very soft, empathetic touch. If you or anyone you care about has H.S (Hidradenitis Suppurativa), this is the facility to go to. All the doctors are knowledgeable. In addition to Dr. Baird, Dr. Rowe (and a few others) treated my daughter. Knowledge, kindness and listening are the features that stand out the most. Prior to AP Derm we went to Beth Israel in Boston. We have our favorite doctors there too. But, there is no need to commute that distance when these doctors are equally talented...and give you more time. Dr. Baird actually gave us more helpful info than B.I. - we never feel rushed. That's important.

I have been to Dr. Muz several times, most recently when he squeezed me in at the last minute…read morebefore he left for the day. He takes time to listen, educate, and explain, which I appreciate very much.

Dr. Greco is a wonderful doctor who is warm and empathetic. She was absolutely lovely with my son…read moreand even though we were there for medical reasons, it was just a such a warm and pleasant experience. Equally kind and welcoming are her staff; it's very evident that this office has a culture of compassion and care. The receptionist was so nice from the original appointment setting to meeting in person and the nurse, Veronica, was friendly and kind. I wouldn't think twice about returning to see Dr. Greco for myself and am grateful I found her.

Dr Greco is a true professional and knowledgeable in her area she is a true expert…read moreThorough, down to earth, caring. Has a great staff and how to sequence the whole visit so that it is productive for all

Had an appointment today. I live 22 miles west of Somerville. Getting there was easy, but it took…read moreme longer to find a place to park than it did to get there. They do have parking ($6) but it is down Buena Vista Street, and not visible from Holland street. Lots of road construction made navigating the area confusing and time-consuming.

Had an appointment in Urgent Care. Waited 40 minutes in a room. What a joke. Don't go here. Go…read moreelsewhere. They take their sweet time here. No respect for peoples time.