I had a spinal fusion and laminectomy in December 2023. When it was time to start PT, I chose ATI…read moreTherapy because of the great reviews and the proximity to my home. My FIRST therapist, Tojal, was awesome; she legitimately cared about my goals and how I felt. She truly listened to what I had to say and what was bothering me. However, I only had her for two weeks. Unfortunately, I wasn't told that she was moving until the front desk person said they needed to move my appointments around. I had to ask why and that is when I was told that Tojal was moving and that very day was her last day! I thought was pretty unprofessional and an extreme lack of communication on everyone's part.
In the 2-3 months I was at ATI, I went through 3 therapists. On some days there wasn't even a Physical Therapist there...it was only the PT assistant; who I felt could have cared less about anything I was doing. The only therapist that I felt truly cared was my first therapist...after she left, I lost all confidence for ATI, as none of the other PTs listened to me or how I was feeling. If I was hurting and being pushed too hard, I voiced my concerns, but I felt like it went on deaf ears. There is absolutely no patient continuity.
In addition, typically, when you walk into a place of business, you are greeted with a 'hello' and/or a smile. The girl at the front desk, never offered either. She wasn't very pleasant and came across extremely rude to not only me, but to other clients.
I am unsure of other ATI facilities, however, the one in Mansfield needs a LOT of work. I am so disappointed with my experience there as I wanted and needed to reach some sort of goal after my lower back surgery; however, it did not happen. I asked to be discharged early.
After being discharged, I sent an email voicing my concerns; never have I heard anything back from ATI.