You've never met a more knowledgeable insurance agent. Francesca is a real gem, probably one of the…read moremost caring and friendly people i've experienced shopping for insurance. She treated my situation with respect and with real interest in making sure my family is protected. Francesca shared with me all the various ways I can tweak my policies to both save money and give me the coverage I need. This woman knows her stuff. While my prior insurance carrier was "there" and faded in the background of my life. After meeting and talking to Francesca I knew I had to switch.

Protecting my family is my number one priority - but Insurance can be overwhelming and confusing…read more I'm grateful to have this crew on my side as I wade through the options. Francesca is a fantastic listener. She takes the time to learn about my unique situation and offer solutions tailored to my needs rather than what will make her the most money. She is empathetic and compassionate. Using her services was one of the best decisions I've made.

Ross Olive's office was incredibly supportive, responsive and a pleasure to do business with. I…read morefound myself in unfamiliar territory while trying to secure a Surety Bond. I reached out via email to three different insurance agencies to inquire about their Surety Bond offerings. The other agencies responded by sending me forms with perplexing terminology. In stark contrast, Ross Olive's office promptly arranged a phone conference with me. An agent named Loren Ridge called me at the scheduled time. He explained the process to me while completing the forms on my behalf while I relaxed. A confusing task made easy with friendly and kind people.

In brief: One star is a generous score for this office, and Ross personally and professionally, who…read moreshould be removed as an agent. In detail: 23+ year plus state farm client, and a client of Ross for easily 10 years or more. I pay my bill, never file claims and is essentially the perfect insurance client. The only claim I have had in decades was with a recent deer strike in my car this year. At every stage of the claim, Ross and his office was polite incompetence: Towing, I had it handled within hours of the event and yet was told if I didn't use their recommended company it would be "much harder". The emphasis was that if I didn't use their recommended service, even though I could (bad tone) use someone else, it would be better for me. They were wrong, and clearly trying to guide me poorly almost with a sense of cronyism to a certain company. Rental car: I was able to setup a car quickly but found out my rental allowance hadn't been adjusted in over 10 years, even though this office claims to review the policies. Their response? Ooops.. and adjusted the value upwards but did me no good whatsoever as the claim happened before the adjustment. Even though it was their mistake, me having a rental for a couple of days when the car would be down for several months, was MY problem to solve. Repair: Again, heavy blatant overtones that if I don't use their recommended shop there will be problems. The selected shop is the only manufacturer certified shop in the entire region, and the only choice. Every step along the way, of the claim, the information, the repair quotes was a fight but a fight on my part to handle. If I hadn't escalated to SF leadership, it would have taken longer, been done with subpar used parts, and completed at a subpar shop. Ross and his office was not only no help, but took the tack with me that I should just accept whatever I get and that my policy authorized used parts in repair. Keep in mind, a senior state farm leader was unable to find the quoted price OR availability of the used part that was quoted, and approved the repair with all new parts after that was pointed out. I went through the quoted appraisal line by line with a senior SF leader and we found multiple mistakes and misquotes. Keep in mind that happened because I did the work, the research and phone calls. I spent easily 40+ hours over a month ensuring that my repair was done correctly, not Ross or his office in any way. I cannot stress more clearly, if I hadn't put in the work to ensure my car was repaired properly, it wouldn't have happened and Ross and his office not only didn't make that easier, but they also actively made it harder every step along the way. Change of coverage: After that claim was closed successfully entirely due to my hard work and time, I sold the car. I had a detailed conversation with Ross directly about coverage of a new car, to ensure that in the event of a similar experience, no issues would arise. The conversation devolved very quickly as according to him, the previous experience was completely fine, acceptable, and only went well due to "his hard work and that of his office". He also then made it clear that a customer with my expectations was not a good fit for State farm, and implied his office, and should look elsewhere. If your expectations are that your insurance works with you, and your alleged agent is working with you, then Ross is absolutely right, I should look elsewhere and already have. I was able to EASILY setup the right kind of insurance coverage for my car, which he told me is not possible. It was quick, easy, and absolutely possible. I have filed a formal complaint with State Farm and the WA insurance commissioner, as he and his office deserve to be thoroughly investigated. State farm has lost a quarter century customer due to Ross Olive personally, and I cannot recommend his office in any way shape or form.

Tania and her team are attentive and responsive - addressing your needs without constantly trying…read moreto upsell you something. I've been with Tania for almost four years now and haven't had a claim, but have always received a quick answer to my coverage and limit questions. She remembers your birthday with a gift card which is a nice touch.

Horrible experience with this particular agency. Tried to purchase home owners policy for a new…read morehouse while keeping our current policy on another house and this agent and her trainee/sales specialist blew it. They caused my current homeowners insurance to cancel all the while trying to tell me it's just a computer glitch. Long story short the person handling my policies in the Maple Valley office had not a clue about how to properly proceed with two policies then this agent, Tania, tried to correct the mess but didn't. She called late on a Friday evening telling me that she understands I have some questions about my policies and proof of insurance and asks me to call her back and tried to provide some weak excuses for what happened​ in the message. Not once did she state that my original policy had not been cancelled which is what I had repeatedly told her trainee I wanted to be assured had not happened. Today I cancelled my 3 auto policies and both home owners policies with American Family Insurance and switched to another company. (Let's see if they can get this cancellation right) I had been with AMFAM for years and have watched a steady decline in customer service and competence of this company's agents in my area. Tania McLaughlin splits her time between their Woodinville office and their Maple Valley office, leaving her trainee/sales specialist to handle clients in her absence. Something that does not bode well for clients as was indicated by my experience. Then having some unkempt, scruffy individual come to take photos of our properties exuded an unparalleled lack of professionalism. This agency has proven to be a complete bevy of ineptitude and incompetence. I would caution anyone to stay well away if you are searching for insurance and would highly recommend to those who work through the Maple Valley office to keep a close eye on their policies if they attempt to make any changes to them. Better yet find a company that has an experienced agent that is proficient in their field with a company that doesn't have the unbelievably high agent turnover/movement AMFAM has. Tania makes the fourth AMFAM agent I have had since 2009. All this and not very competitive rates to boot. State Farm was very competitive on home owners and commercial insurance and beat AMFAMs auto rates.

Beckler insurance wow! I had no idea these guys were still around but when I found out they were…read morestill here I was truly excited. It's a local ran place with at least 20 years or more of great community service. They've probably been around longer but when I first went to them it was about twenty years ago. Back then I was just a pup who had a need for speed and racked up a LOT of tickets in a very little amount of time. Amazed that I still even had a license getting insurance wasn't exactly the same. Most places wouldn't even take me and the current one I'd been using was charging me 475$ a month just for liability . And oh yea that was also for a (I'm not going to call it a POS but we'll you get the idea) cheap car hhaha. Anyways when I came to Beckler it was because I'd heard good things from the community about them. Long story short they were beyond the nicest people I'd ever dealt with and I left with a HUUUUGE grin on my face. They were able to find me the very best rate at an extremely low cost (considering my 17 tickets that is ). Now, fast forward all those years and low and behold, here they are.I was amazed that not only do they still get you the best rate in the NATION but also still have the same great customer service that I remembered them for. Katie was not only very professional but an absolute doll with handling everything. Very attentive and answered all my questions with a smile, it's nice to go somewhere and be helped by people who actually love what they do. To me that makes a big difference. This is maybe only my second or third one of these I've ever done because usually it is to tell people to stay the hell away hahahah. However I am a firm believer in that you don't get a tip just because you're a waiter, you get a tip because you go above and beyond my expectations. And that is EXACTLY what Katie and everyone at Beckler insurance has done for me! THANKS YOU GUYS

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Great service -his office is in Maple Valley but he travels around western washington and will come…read moreto you! Helped me figure out my retirement income and we rolled my Boeing VIP (401k) into some great investments. Highly recommended!

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.

I just changed my insurance Agent and had my first face to face contact with him. He had been very…read moreresponsive over the emails and he was now willing to find answers to my questions & understand my concerns. He dedicated the necessary time to get everything back on track and to get me up to speed. Looking forward to a very good professional relationship from now forward.

I've been with this State Farm for about a year now. They've got me set up with car and life…read moreinsurance, and I've never received anything but perfect customer service. They're always willing to be flexible on payment dates and all of the receptionists that I've talked to have always been really fun to talk to. Plus, State Farm was the cheapest out of like 8 different insurance companies that I checked out. Love State Farm!

I went online and found a cheap policy with another company but had nothing but problems with them…read more Finally bit the bullet and swung into this state farm office and ended up paying about the same price but also got renters insurance. Almost 2 years later and have had only a couple problems (which were fixed with a phone call). Its nice to call my agent and a real person (who knows me) answers the phone rather than a 1800 number. only regret is not switching sooner.

In the more than 30 years I have had my auto (and R.V. and home) insurance with this agency, I have…read morenever spoken with April, personally until a few days ago. When I've called with an inquiry, it has always been someone else in the office who answered the phone and had to get the answer and get back to me. I called the other day and April answered. She was borderline rude, condescending and patronizing in her attitude towards me and I felt I was being talked down to. Her response to my inquiry was also incorrect. After checking with the State of Washington and Farmers Home office, I found she was 100% incorrect. I am changing agents, for the 1st time in decades.

Farmers is an excellent insurance company they offer quality, high-standard policies. I received…read moregreat service from Charise. She was very professional and knowledgeable about products. I appreciated her honesty throughout our appointment. At times when she couldn't not answer my questions she would always triple check make sure she was giving me accurate information. I highly recommend checking out this office, all the staff seem pleasant. I will be referring friends & fam. Thanks again Charise!