Ross Olive's office was incredibly supportive, responsive and a pleasure to do business with. I found myself in unfamiliar territory while trying to secure a Surety Bond. I reached out via email to three different insurance agencies to inquire about their Surety Bond offerings. The other agencies responded by sending me forms with perplexing terminology. In stark contrast, Ross Olive's office promptly arranged a phone conference with me. An agent named Loren Ridge called me at the scheduled time. He explained the process to me while completing the forms on my behalf while I relaxed. A confusing task made easy with friendly and kind people. read more

In brief: One star is a generous score for this office, and Ross personally and professionally, who should be removed as an agent. In detail: 23+ year plus state farm client, and a client of Ross for easily 10 years or more. I pay my bill, never file claims and is essentially the perfect insurance client. The only claim I have had in decades was with a recent deer strike in my car this year. At every stage of the claim, Ross and his office was polite incompetence: Towing, I had it handled within hours of the event and yet was told if I didn't use their recommended company it would be "much harder". The emphasis was that if I didn't use their recommended service, even though I could (bad tone) use someone else, it would be better for me. They were wrong, and clearly trying to guide me poorly almost with a sense of cronyism to a certain company. Rental car: I was able to setup a car quickly but found out my rental allowance hadn't been adjusted in over 10 years, even though this office claims to review the policies. Their response? Ooops.. and adjusted the value upwards but did me no good whatsoever as the claim happened before the adjustment. Even though it was their mistake, me having a rental for a couple of days when the car would be down for several months, was MY problem to solve. Repair: Again, heavy blatant overtones that if I don't use their recommended shop there will be problems. The selected shop is the only manufacturer certified shop in the entire region, and the only choice. Every step along the way, of the claim, the information, the repair quotes was a fight but a fight on my part to handle. If I hadn't escalated to SF leadership, it would have taken longer, been done with subpar used parts, and completed at a subpar shop. Ross and his office was not only no help, but took the tack with me that I should just accept whatever I get and that my policy authorized used parts in repair. Keep in mind, a senior state farm leader was unable to find the quoted price OR availability of the used part that was quoted, and approved the repair with all new parts after that was pointed out. I went through the quoted appraisal line by line with a senior SF leader and we found multiple mistakes and misquotes. Keep in mind that happened because I did the work, the research and phone calls. I spent easily 40+ hours over a month ensuring that my repair was done correctly, not Ross or his office in any way. I cannot stress more clearly, if I hadn't put in the work to ensure my car was repaired properly, it wouldn't have happened and Ross and his office not only didn't make that easier, but they also actively made it harder every step along the way. Change of coverage: After that claim was closed successfully entirely due to my hard work and time, I sold the car. I had a detailed conversation with Ross directly about coverage of a new car, to ensure that in the event of a similar experience, no issues would arise. The conversation devolved very quickly as according to him, the previous experience was completely fine, acceptable, and only went well due to "his hard work and that of his office". He also then made it clear that a customer with my expectations was not a good fit for State farm, and implied his office, and should look elsewhere. If your expectations are that your insurance works with you, and your alleged agent is working with you, then Ross is absolutely right, I should look elsewhere and already have. I was able to EASILY setup the right kind of insurance coverage for my car, which he told me is not possible. It was quick, easy, and absolutely possible. I have filed a formal complaint with State Farm and the WA insurance commissioner, as he and his office deserve to be thoroughly investigated. State farm has lost a quarter century customer due to Ross Olive personally, and I cannot recommend his office in any way shape or form. read more

I have been with State Farm since 1993. Moved to Maple Valley in 1997. Ross Olives office has ALWAYS provided professional, informative and great service. From our 2 kids teenage years to current. We have our house, cars, umbrella and RV insured through Ross's office. Their prices have always been competitive and they have always been prompt when we needed to make a claim. Would I recommend them? Yes, absolutely! read more

If I could give a million negative stars; I would!!! Ross Olive is the evil, disgusting, scary, and horrific clown in IT. Ross Olive is the Grinch's evil cousin who takes your hard earned cash and then claims to not have received payment. They drop your policies, lie to your face, and do everything wretched save for spraying you with mace... If you LOVE being jerked around, having policies dropped, getting scammed, as well as enjoy multiple payments a month rather than one then forget the holidays and sign up with Ross Olive... Ooh, and if you like paying for vehicles you no longer own- because, I mean, who doesn't (we call that sarcasm, peeps), if you can, because they abhor helping you- they'd rather play Screw You. For those who celebrate this time of year- here is the best gift you will ever receive... STAY AWAY from ROSS OLIVE!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Ross and his team have been our family agents for over 18 years- they're terrific! We have our vehicle, home and life insurance thru Stare Farm and have been happy with the prices and coverage. We highly recommend trusting Ross for your insurance needs. read more

If I could give more than 5 stars I would! We were in a make or break moment in the purchasing of our new home and needed some items on very short notice. Ross Olive went above and beyond to ensure that everything went smoothly! He was professional, knowledgeable and efficient. Because of him our family will be able to move into our new home on schedule. I could not be more happy! read more

Thank you for all your knowledge about insurance and helping educate me on the details of insurance.

I wish there was more than 5 stars to choose from. Especially when it comes to Office Manager Bobbie Sundstrom. Bobbie goes out of the way to make sure you are taken care of. I had a roof leak that also took out my power. Bobbie went above and beyond by connecting me with an electrician to get me back up and running quickly. I called her for advise on filing a claim and walked away with so much more. Thanks you Bobbie and State Farm for going above and beyond. You Rock!!!! read more

I have been a customer of the Ross Olive State Farm agency for over 10 years. I have always dealt with Bobbie Sundstrom, the office manager who has been absolutely fantastic to work with. From the very first meeting, she greets you with a smile and a sense of humor that will have you cracking up before you know it. I needed to get a windshield replaced and have had some rock chip repairs that needed work and she has always been so helpful to get me referred to the right person to do the job. When it came to buying and financing a new car, she was so helpful with education about what insurance coverages NOT to buy from a dealership, because State Farm can offer some of those same coverages at either NO charge if you finance the car through State Farm (which had extremely competitive rates), or for a tiny fraction of the cost....(we are talking 1/10th of the cost for Gap Insurance). I can not recommend Bobbie and her services enough! read more