My simple advice to you: stay away from this this agent. Yes, this is one of the few agents who…read morespeak Chinese. Yes, he sounds friendly on the phone. But mark my words - He is not on your side. He is not here to help you. He is here to rip. you. off. Find someone else. If you're not comfortable with English, find someone to help you translate. Allow me to explain. First, the deductible is 1% of the coverage, which is much higher than other providers, which is generally a fixed amount of $1,000-$2,000. Typically, this is to decrease premiums for those who don't anticipate making many too many claims. However, the premium that Duy charges you is also much more than other providers... Why? I called an agent (Henry), and he tried to explain to me that having a higher deductible is a good thing, and something I should pay more for. Seeing that he works in insurance, I don't think he is so clueless to really believes something like that. It leads me to the only explanation is that he is maliciously preying on folks who don't really know how insurance works in order to rip them off for decades. Oh, and once you start probing too much, Henry's attitude makes a complete 180 and becomes rude and impatient. If you do business with Duy, you will regret it. You may not regret it today, or tomorrow. But you will live to regret it eventually. That's what happened to us. Curious that this place has only a handful of reviews, and the vast majority of the reviewers only have 1-3 reviews. Makes me question the authenticity of those reviews. Don't trust. Avoid. That's the way to go.

His staff is very Knowledgeable about everything insurance answered all my questions in terms I…read morecould understand. Also helped ensure my car and my house and give me a discount I'm so grateful I moved my insurance to Duy Bui in Seattle when I moved to Seattle.

Adrian and his team have helped dozens and dozens of my real estate clients get fantastic home…read moreinsurance, often better coverage and for less costs. His attention to detail is second to none and he comes highly recommended. Darren Rivers, The Northwest Realtor

I have been with H&K Insurance for over 20 years. Longer than I have known my wife and 3 kids…read more Adrian and Sara take great care of their customers and someone answers the phone and returns calls. And they are just likable.

Great experience with Jeanie! The team was professional, helpful, and found the perfect coverage…read morefor me at a great rate. They made everything easy to understand and were always available to answer my questions. Highly recommend!

This is my first time insurance purchasing story. About a month ago, I just got my first car…read more:))))!! After all the excitement has wind down, I sat in front of my computer and started searching for an insurance company. I first tried Geico and progressive, but I got overwhelmed when it asked me to choose my coverage. I mean, I don't even know what "liability" or" deductible" even mean, how am I suppose to know what kind of coverages I need. Then my friend was like, "you should get an insurance agent locally so that you have someone to answer your questions". Therefore I googled insurance agent near where I live. About a phone call and a day later I ended up having an appointment with my lovely agent Jeanie at her office on Bel Red road. Although I speaks English fluently, but my first language is Chinese, I was super confused when it comes to insurance terms. Luckily, her staff speaks Chinese was able to explain terminology in Chinese as well. When I first arrived, I didn't feel pushed to buy anything at all. There was just casual chatting, they all seems super nice and genial. They offered me coffee and tea and chocolate. I truly feel like I was treated as a friend. The most amazing part is that, American family insurance has the CHEAPEST rates for first time car buyers. Jeanie told me whether you just landed from another country, or you are buying your first car in your life, their company don't treat you as someone who has no insurance history. I mean Geico's quote for me was over $300 a month, even state farm's quote was $250. That's just not something a fresh out of college student can afford right now. My overall experience with my agent has been amazing so far. They are always fast at answer my emails, and address any concerns I may have. I will definitely come back and update more of my experience in the future. And i would definitely recommend her to my friends and family.

Jeff has helped my husband and I with the purchase of our home in Washington after moving out of…read morestate. He makes what can be a stressful and intimidating process very smooth - always listening to our individual needs and questions throughout the entire process. Since our purchase he keeps us informed with refinancing options so that we can take advantage of great conditions through market updates and scheduled consultations. Those conversations have helped us prioritize our needs to make sure we are making the best decision for my husband and I by aligning options with our goals. The same care and attention to our needs was always appreciated and noticed by all members of the McGinnis team. Thank you again Jeff, Irina and Brittany for a wonderful experience. I'm sure our paths will cross again one day! Don't hesitate to reach out to Cross Country Mortgage and the McGinnis team. You won't regret it! Sincerely, The Karpiak's

Jeff was fantastic in helping to guide me through this purchase. I was originally working with a…read moredifferent company but they weren't really explaining things/processes/options. Jeff was thorough and everything he did was exactly what I needed. I would absolutely work with him again.

My partner and I came from Eugene, OR to see the town of Twin Peaks! The Twin Peaks sign is…read moreactually right in front of this State Farm all thanks to Jeff Warren!! He put the sign up and is planning on adding benches and a camera stand to take selfies! I definitely recommend stopping by! Not just for the sign but to also meet Jeff, he is incredible and has some great stories to share! Also, pick him for insurance, he even has Jake from State Farm there in cat form I also couldn't figure out how to upload pictures of my partner and I with the sign but there's even a little owl on it!

I don't know what was going on, but, I went to the agency in person, with a complete packet of…read moreinformation to provide a quote for multiple insurance policies. I had provided the same packet to 2 other insurance companies. Within several days I got quotes from the other 2, nothing from Jeff Warren. Since we had been clients in Alaska for many years, I went to the agency again. I was promised a response that evening or the next morning. That was 3 weeks ago! Nothing, nada, went to carriage in North Bend, REALLY disappointed to hear nothing, good, bad, or sad!

I got an insurance comparison from Kris and he was so personable and honest. It's refreshing to…read moretalk to an agent that actually lives in my city.

We have worked with Kris and team for over 10 years now and feel very well taken care of with our…read morecars and home. Outstanding customer service always.

Completely pointless to have an agent when every single time we need assistance, we were told to…read morecall the 1-800 line. We were sold on this agent to start for the personal service and care but never received anything other than run around and push offs. And how did they inform us they were not renewing our policy? After years of customer loyalty? An e-mail. And not even from Brooks. Their RECEPTIONIST. A lousy e-mail. My fiance even responded saying how unprofessional it was that they wouldn't bother calling to let us know. The response was that people always got mad when they broke the bad news so they preferred to do it over e-mail. Grow up. Don't bother with this office

I am cautious about using on line reviews to judge a business since some comments are fake ones…read morefrom competitors or, on the other side of the coin, are from family or friends of the business owner or staff. Still, after weeding through the extremes, I have found Yelp reviews to be often helpful. I have had State Farm policies for over 40 years. I have had others as well. I have been the owner of nine autos and six homes during that time. I have found the company as a whole pretty good, except for a time in North Carolina when they tried to surreptitiously bamboozle the state insurance agency and customers into allowing a prohibited fee hike. I have had four State Farm agents. Three of them were passable, but Brooks is exceptional. We currently have two homes and three cars covered through his office. We make claims directly with the claims office, which is fast and easy. Any questions go to his Kirkland office. Brooks and company have always gone out of their way to help solve problems. Our first policy was issued in 2006 and we're still going!

Chris is a life-saver. I volunteer on my condo's Home Owner's Association board. I recently…read morereceived a letter from a lawyer with a claim from another insurance company saying we were responsible for water damages to an owner's unit. It was a considerable amount of money and in no way our fault. The resident's insurance agency (to go unnamed) failed to go after the person who was actually at fault for the damage and decided to come after our HOA instead. Chris walked me through the entire process of responding to the attorney letting them know legally why the HOA/condo building wasn't at fault. There's NO WAY I would have known this without his expertise. He answered all of my questions and volunteered to be copied on the correspondence in case anything additional comes up. It was so reassuring to have someone SO knowledgeable on our side. Someone who could help us defend ourselves against false claims. I truly appreciate his help, professionalism, knowledge and sense of urgency. He absolutely saved me from having to deal with this mess and from our HOA having to pay money for something that clearly wasn't our fault. He's definitely someone we can trust and will continue to do business with in the long term. Thanks Chris & Carter!! You two make an awesome team. Heidi

I have been wanting to write this review for a long while and just kept forgetting (sorry), SO…read moretoday someone asked me who I have insurance through and I said CHRIS GIBBENS STATE FARM...as I always do and it reminded me! Hands down this is the best insurance agent around...Love, love, love them! Chris and his entire staff are amazing and their prices are fantastic! They are quick to respond and will never ever leave you hanging!! Forget the others call here first, you will not be disappointed!