1. Phung Wiley - Allstate Insurance

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Renton, WA

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Phung Wiley - Allstate Insurance

5.0 (1 review)

Services - Phung Wiley - Allstate Insurance

Homeowner or property

Car and truck insurance

Life insurance

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10 years ago

Phung is professional and knowledgeable. She makes insurance simple to understand and i appreciate her offices outstanding customer service.

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Maureen Holloway - State Farm Insurance Agent - State Farm Logo

Maureen Holloway - State Farm Insurance Agent

(8 reviews)

I am very happy to now report that the office is now running very smoothly. There has been a…read morecomplete change in staff and, yes, they answer the phone and treat customers like kings now! I would not hesitate to tell people to use this group now. We moved to Minneapolis, MN around the time of my initial review. Unfortunately two days before closing on the house in Renton we had our house flood (due to a broken water filter under the kitchen sink). State Farm adjusters were very accommodating and we were able to get reimbursed for the cost of the repairs. Hopefully, that will be the end of it.

This agent is the worst! Is there a negative 100 button? Unfortunately not. None of the staff have…read moreany clue what they are doing. 1.5 years and they couldn't spell our names right if their life depended on it. They took a payment without authorization after I cancelled autopay AND the website said no payment due after the policy was cancelled. So the obvious solution is to refund in someone else's name right? 5 weeks later and we still have zero clue when or if they will refund properly. Then, they can't figure out how to refund! They're slow to respond, Patty is insanely rude, you'll never speak to Maureen, and did you know if you're an authorized driver and someone on the policy is in an accident you can't drive the rental? This is not an issue with other insurance companies...State Farm just loves to be difficult. I will NEVER go back to State Farm. And yes, I did file a Department of Insurance complaint with prove of these statements.

Phung Wiley - Allstate Insurance - homeinsurance - Updated November 2026

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