Unfortunately, I cannot recommend Pat's Tree Service LLC based on my experience.
We agreed on a price and scheduled the job for Saturday at 8:00 AM. Saturday morning, I was told that his machine had broken down and that he was trying to borrow one from a friend. I understood that unexpected issues happen and appreciated the update.
He then confirmed he would come Sunday instead. Sunday came, and he never showed up. I reached out to ask if he was still coming, but I never received a response.What makes this especially frustrating is that I had three other insured companies ready to do the job, some for less money. I turned them down because I believe in honoring my commitments once I've made an agreement. Unfortunately, that same respect was not returned.
Because he failed to show up and stopped communicating, I had to explain the situation to my tenants after I had already told them the tree would be removed over the weekend. It made me look unreliable through no fault of my own, and now I'm spending my Monday scrambling during work to find another contractor to do a job that should have been completed days ago.
As a business owner myself, I understand that equipment breaks and plans change. What I cannot understand is confirming a second appointment, not showing up, and then completely ignoring your customer. A simple phone call or text would have been enough.If you choose to hire this company, I strongly recommend having a backup plan.
My experience was that they did not honor the agreed-upon schedule and stopped communicating entirely. read more