This is the kind of living in downtown Bellevue I'd love have, from the valet team to the chef,…read moreservers, and management, the service was flawless. You can just feel how well the residents are cared for here--it's the kind of place anyone would be lucky to call home. I couldn't resist snapping the gorgeous views and the chef's spread for our group of CFOs... trust me, it tasted even better than it looked!

Absolutely wonderful facility!…read more Did some extensive research on options for Gma about a year before she moved in, June of 2025. Wanted a quality place where she would feel at home and be able to make friends and socialize and stay busy. The Executive Director, Madelyn, is absolutely fabulous to work with, you can tell she really cares about the residents and has a passion for what she does. The support staff and activities team are all so welcoming, smiley and overall great to be around and provide a very warm and welcoming vibe for residents and visitors! We did some extensive research into assisted living facilities and this was by far my #1 choice for reasons I will list below: 1. The amenities - activities galore and always changing, well thought out and the activities staff are friendly and are proficient in social engagement for the elderly and cognitively impaired. They do a good job of offering lots of engagement opportunities for residents. 1.a. - Addtl ammenitites - attached bistro that is open to the public, resident key required for entry from bistro into the facility. Nice for a little change of scenery 1. b. - Addtl - salon on site! Addtl fee, but there is a hair salon ON SITE ... I believe they might do nails as well but not sure... but this is SO convenient for those that don't drive and don't want to hassle with booking the resident shuttle LOVE LOVE This! & it's right off the entry way so it has a nice window view to the street 1. c. - Addtl - shuttle! The resident shuttle can be booked to take vehicle-less residents to their doctors appointments, or any other places within a 5 mile radius that they need to go! They typically have a weekly grocery trip on the activities calendar as well, so there's a pre-planned trip that everyone can go on for any grocery needs. 2. The facitity itself - always clean, very beautifully decorated, love the small touches of real flowers on the lunch tables when they have them as well as holiday decor, little snack and treats in the lounging area with some fresh water, apples and cookies, great layout of the facility, good location with a decent flat walkway right out front that residents can go for easy walks. Elavators with key required access to go to up resident floors. Location is RIGHT down the street from Overlake hospital, which is convenient, we did have to go there one evening when gma was having dizziness and vomiting and it only took a few minutes to get there. VERY convenient for healthcare reasons. 2. a Rooms - rooms are somewhat small but are perfect size for one or two people that are mostly going to be out and about in the facility the majority of the day. Each room has decent views so that is very nice (we looked at several different options of rooms before choosing). The bathrooms are large and perfect for safety for the age range of target residents. Linens and house keeping are provided once a week!!! Yay!!! 3. Care & safety - The assisted staff bring meds in the AM and they do nightly safety check rounds, call button lanyard for each resident and emergency safety pulls in each restroom in the facility and in each private resident restroom. RN on staff with 24/7 staff on site who can call the on-call RN if needed. Concierge staffed desk during the open hours of the facility, which is so nice there's always someone monitoring who is coming in, check in required with name badge. Resident key required for elavators up to floors! 4. Food & dining - the food is excellent and a well thought out rotating menu. Some of the same, regular items available, but always a new highlighted daily menu with new and exciting items. The food is clearly quality and cooked well, they didn't hire just anyone, the chef is a real chef! The dining room is open access all day from AM until dinner time, I think they close up at 6pm. 5. Staff - how the facility chooses their staff and what type of staff they have on site says a lot. All the staff during my visit seems welcoming, pleasant, smiling, helpful and overall enjoyed being at their jobs. The long term care sector can be one that is overlooked and underserved and we were not going to choose a place that hires people that don't want to be at their jobs because caring for loved ones is a very important role and this was a huge factor for us as well. 6. Price - price is expensive but honestly is similar to other facilities yet far exceeds in value above and beyond the others that we looked at. We visited this place about a year prior to moving Gma in, they allowed us to come for a complementary lunch and activity to get a feel and be shown around and all that. Mom and I visited, did the tour and looked at rooms and a later date I brought Gma for lunch and an activity. I was very pleased with the experience and recently visited Gma in Oct of 2025, a few months after she moved in, for about a week and a half. The experience was nothing less than the prior visit! A+++ would HIGHLY recommend!

I would want my mother here. I would want to be here. Clean. Kind and Quiet staff. Outdoor…read morespace. Convenient. See two other homes first, and then visit KCSC. I would see this place while people are healthy. Because when you need it, there might not be room.

I had to stay at this place for a little while. It was not my home but everybody was nice and they…read morelet me go when it was time and didn't try to keep me

Today Kathrina Mencias, staff person, refused to allow me to speak with my mother. Ms. Mencias said…read moreshe had to speak with the lawyer who has power of attorney for my mother first. I informed Ms. Mencias that Washington Administrative code requires her to allow me to speak with my mother, and also to provide relevant information. Ms. Mencias just hung up. I am shocked that I am not allowed to speak with my mother. Earlier in the week, my mother was hospitalized for 2 days. Despite the law requiring that family be notified of any transfer to another facility, Sunrise did not do so. I have filed a complaint with the State, and Sunrise is now being investigated. Several years ago, a carer forged a signature on a check on my mother's account for $1500.. Sunrise fired the woman and refused to reimburse my mother, saying she had to go to the bank to get her money back. My mother's dementia is quite bad now.I am concerned that her expensive jewelry has been taken: my mother says she does not know where some of the items are. I live in another country so I cannot go check on this. My mother was over-medicated. I saw a doctor's note on a prescription of a major anti-psychotic that stated the dosage could be lowered but the staff objected to it. My mother has dementia and is not psychotic. The drug works off-label as a tranquilizer. Evidently my mother is drugged for staff convenience.

UPDATE- Well, this is my 3rd review on Sunrise of Redmond. Shockingly (or rather not so…read moreshockingly) the last one detailing all of my complaints about this poorly run Facility was removed. And after looking through their reviews, it looks like they've had quite a bit removed. All I can say is run as fast as you can and do not put your loved ones here. My Dad has been in the Memory Care side of the Facility (REM) for over a year. The secure door has been broken much of the time. His heater hasn't been working for at least a month and he has an electric heater in his room in a dangerous position. The care is inconsistent. Not a lot of activities geared towards interests of men. Family night meals are expensive. It's $10 for my 5 year old to eat their consistently quality declining food. My Dad complains constantly that he can never reach me when he wants to call. Their Smile App is garbage.... They raised the cost of living on him and med management level when he is consistently one of the easier residents with the least amount of care needed. Staff won't respond to you. It's a mess. There is not enough parking because staff also park in guest parking. Feel free to reach out if you want to hear more, because I have a years worth of horror stories from my experience and other families experiences. Shame on you sunrise for deleting that post and for previously intimidating me to remove the first. You've made at least $120,000 off of my family in the past year.

Communication is awful. Murder in the building and families were not informed. Found out from a…read morecontracted support person while I was visiting parent! I kept waiting to hear from management, but they are hiding it, and not divulging how they are supporting residents and staff and families who might be impacted by this awful event.

My mother lived at The Terrace, which is the memory care unit, for almost 2 years until she died…read more The care there was absolutely wonderful. They were very sweet with her, and they always made her look so pretty. There were appropriate activities all day long. The residents were not forced to participate, but they were able to participate if they were interested. Covid came along after my mother moved in, so I couldn't visit for quite a while, but the activities director allowed me to email notes and photos, which she printed out for my mother to see. The nature of my mother's dementia meant that she didn't notice my long absence, nor did she notice anything else unusual. Meanwhile they just kept on taking very excellent care of her. I would highly recommend this memory care unit to anyone else looking for such care. I can't speak highly enough of it. Debbie B., Bellevue, WA

My father lived here for several years. There are many great features here for the residents, as…read morementioned in the other reviews. The food has changed: Initially the food was delicious and creative. After that chef left, it has been a series of mediocre meals. Main dishes are overcooked and under seasoned. Cooking without salt, using varieties of herbs can result in great food. This food now is blah. The joke at desert when pie is served, is the table mates try to cut the crust by stabbing it with a spoon. It is so tough, they are afraid to bite it with their teeth. The lobby is filled with expensive art, like Chihuly glass. The residents would be better served if the glass was sold and the proceeds were used to hire a great chef. The biggest complaints come when a resident needs extra services. They promise different levels of service options when you take the tour and sign the lease. They represent that they can handle needs ranging from med management, to much more assistance for people with much greater needs as their health declines. In our experience, the meds have been dispensed incorrectly several times, or not refilled in a timely manner such that none were available for a PRN. Also when people return from the hospital, the medication changes and new orders are not always done correctly. The biggest surprise was how few services they actually DO offer. If a person has poor balance and needs constant reminders to use a walker or cane, this won't happen. If help is needed getting out of bed, or off the toilet, that won't happen. This building is basically a lovely apartment home for high functioning people who can manage to live independently. Which works until there is a health event. If you spend a day and watch the elevators, and the lines of people for meals, you will notice private caregivers. Many of them. This is because if your parent has fallen, or weak after the hospital, or forgetful, they will tell you that the need for help is too great for them and they can't provide what you need. Then they threaten to discharge unless you are willing to hire your own personal care helper. That means you pay the full Gardens price , plus the price for the extra one on one private care. It's a very nice building. The director changes almost annually. Most are nice employees, good activities. Be aware that if an illness or a fall change the status of your parent's health, you will be facing much greater expenses, and a lot of extra work, if you want them to continue to live there.....

You'll want to place your loved one at Overlake Terrace. Highly, highly recommend. The moment you…read moreenter this community, there is a distinct positive energy. How refreshing it is to see an experienced team who so genuinely enjoy their jobs! The excellent care reflects this. They go above and beyond to ensure that each resident feels heard and valued. The food is consistently good and the menu is thoughtfully created with a delicious variety. It truly is a Stellar experience!

Very small rooms, food is sub par like most assited living I think. They don't really give…read morechoices to make or get food you feel like / want to eat in your end days. They say they provide activities which they do but they are not really encouraging to get residents to participate or start new groups. Plan way ahead for more care as it is Not available within a day or two. The front end staff / maintained are very nice and try really hard to give support with out suport/ training from the head staff. It dose seem like there is a lot of turn over. There actions dont represent there words. After my Mother passed I did give suggestions for improvements but I'm not very encouraged.