Very accommodating. Friendly staff, clean rooms and great breakfast. Enjoyed the room. We had two…read moredouble queens and a sofabed in each room. We had two rooms. Cassandra

Wonderful hotel with a super friendly and attentive staff! Beds were comfortable and the room was…read moreclean and fresh. Highly recommended for families!!!

The staff was very friendly, room was clean, however the pool was extremely dirty and they had no…read moreumbrellas to sit under

This hotel was in an exceptional location. There were a lot of great restaurants nearby and a…read moretarget all within walking distance. The hotel itself was clean and easy to check in and out of. The rooms were nice. We were able to get room cleaning daily here; whereas many other locations are only doing every other day or at the end of a stay. Breakfast is included and they provide breakfast go bags if you're in a rush. Diamond members can get snacks upon check-in.

I wouldn't recommend. I had an issue regarding my reservation and it took them two weeks ( and…read moremultiple attempts) for them to get back to me.

Super limpio, cerca de todas las tiendas, restaurante y pet friendly sin pagar extra…read more Cuartos con una pequeña estufita, nevera, micronda. Sumamente comodo y muy conveniente. Ellos te proveen lo que necesitas para la estufita. Muy amigables y muy profesional su servicio.

The Courtyard in Jacksonville was conveniently located and had higher reviews than my alternatives,…read morebut the stay was a bit of a mixed bag. On the positive side, the hotel has great amenities: a large fitness room with a variety of equipment, a nice pool area for warmer weather, EV chargers, and guest laundry. The Wi-Fi and cable were fine, and the service at the Bistro for breakfast was very friendly and helpful. However, my room was disappointing for a renovated hotel. There was paint on the door handle, a missing section in a wall corner, and surprising mold in the bathroom. I was also unsure whether the towels above the toilet were fresh or had been left by a previous guest. Who puts towels above a toilet anyway? Most frustratingly, the curtain track was broken and wouldn't close completely, letting the light in all night, so I didn't sleep well. Even the refrigerator was an issue, as it froze the salad I brought back for breakfast. Once it sat out, it was okay, though, and maybe it actually kept it fresher, but it was still unexpected. While the amenities and Bistro staff were great, the lack of attention to detail in the room's maintenance and housekeeping was a letdown.

Location, location, location. Had an excellent stay here and the staff was excellent. The room was…read moreclean, newly renovated, and I really liked the artwork in my room and the view. I need one of those beds but I'm sure they're above my price point. I slept better there than I do at home.

Customer service from all staff members was exceptional. Facilities were very nice, common areas…read morewell kept, we were able to grill on well maintained gas grills. family ate on the patio at tables and chairs provided. pool was very nice with plenty of towels provided. breakfast foods were very good, we all enjoyed our stay

Son and I loved our stay ,staff was very helpful and respectful only reason it ain't 5 stars and…read moreit wasn't anything that could be helped is water was cut off almost 1 whole day out of the 5 we stayed other than that top shelf ,will be staying here again next year when we come

Not the Hilton experience I expected. We booked here for the quality over other hotels and were…read moreextremely disappointed. The staff were very nice, and the pool was open. On arrival there were hairs all over one of the beds, so we had to go get a sheet from the front desk. The bathroom has no ventilation, and built up condensation very quick. In the bright side.. you get a small rainforest like shower after you get out. However there is what look likes mold in each corner of the shower... probably due to no ventilation. The towels have a really weird feel.. I don't know how to explain it.. but not fluffy. You see the chair.. it needs to be replaced or thrown out. Also, see the clips? That was holding the blind open. Yeah.. I have no words. We had to take them off to close to blind. They have breakfast, but you have to pay. It's not a special breakfast. It's the regular buffet style breakfast but it's 12$ per adult. So, bring your own breakfast.

We stayed here over a long weekend and I absolutely love the convenience of this location. The…read morehotel is beautiful. They have a restaurant on location and of restaurants around the hotel. Our room was clean. They only clean every other day, and that was fine I guess. They gave us bottled water when we checked in and let me check in a little early. Great experience.

I have never, NEVER experienced a more disgusting room than I have at this appalling hotel. Of the…read more4 things that I have been subjected to, the giant cockroach has to be the worst!! I thought the blood or excrement spot on the toilet seat was bad, or the bathroom door not closing all the way or even the latch to the fire extinguishing access port in the bathroom were as bad as it could get but imagine my horror when I prepared to turn in for the night only to see a giant roach scurry from under the bed. I guess these are routine issues for this hotel as the front desk person was just blase about it. I will be contacting Onslow County's Health Department first thing Tuesday morning. I would say that I would follow that up with a call to their corporate complaint line, but I was hung up on twice when attempting to file a complaint. I will be checking out of this disgusting hotel tomorrow morning & praying I find another, cleaner, hygienic hotel to stay at where concerns are met with sincerity! I am going to follow this up with an email to Booking.com. I have made many a reservation through them and have never had so many problems in just 7 hours!!! While I try to find someplace else to stay, what is going to crawl on me in the middle of the night?? I couldn't kill the fast roach and now I can't find it! They offered to move me (before I knew about the roach) but I had already unpacked and was getting ready to leave for dinner.

I am giving this hotel a 1 star because I woke up in the middle of the night around 3am two nights…read moreago with a roach in my bed. It was crawling on my arm under the sheets and I had to catch it to bring it to the hotel staff. I asked what was I supposed to do about the situation because I am not sleeping in that room? And the front staff said that they were fully booked and could not change my room. I had to wait for the manager to come in at 8 AM to resolve this issue, And ended up staying up the rest of the night. They ended up switching my room the next day, But I was Told by the manager that there was an infestation of roaches and they recently got treatment And was super paranoid the rest of my stay there. She did end up compensating me For my stay, but found out that there was one room available during that night in the front desk lied about . I was still very disgusted with the situation and Had two nights of restless sleep.

An overall 4.5 star review. The people here are what made this stay enjoyable. I had a small snafu…read morewith my original room and the front desk staff immediately volunteered to tell me how they'd make it right. Taking accountability and applying resolution is what supports the rating for this property. Shout out to Ms. Cynthia who manages breakfast. She is welcoming, easy to talk to and sends guests off with good vibes and a good food options. Check in was easy and the young lady who checked me in (sorry I forgot her name) was super nice and efficient. Plenty of parking and clean facilities. Located near various food options, financial institutions and shopping (Sam's Club, Wal-Mart, Target and a mall). At night, the property was well lit and felt safe. This property supports mobile key check in, various rates (AARP, Gov/MIL, travel agent) with appropriate proof. Although it was a further distance than desired from the location I was working at, it all worked out. There are a few military installations in this area (MCAS, Camp LeJeune). I do feel comfortable staying here if in the area again. Again, the people here are representing the brand well here!

Very disappointing stay. We've been traveling across the country and stayed at Fairfield Inns every…read morenight along the way, so we've had plenty to compare this stay to. Unfortunately, this was by far the most disappointing. This is an older hotel, and the age of the property and infrastructure is definitely starting to show. That said, the common areas appeared clean and reasonably well maintained. Our room, however, had a strong, unpleasant smell when we arrived. Thankfully, I travel with essential oils and a diffuser, which helped considerably. There also appeared to be a small blood stain on the carpet, which was unsettling. One of the mattresses in our double-queen room was visibly lumpy and noticeably sunken in. The elevator carpeting smelled terrible as well. I actually wondered whether the carpets had been shampooed with dirty water because of the odor. The breakfast was another disappointment. This was the first Fairfield Inn on our cross-country trip that didn't offer scrambled eggs. There was raw bacon sitting in the warmer, apparently waiting to cook itself, which was certainly not appetizing. I was thankful for the waffles and bagels, but overall the breakfast was a letdown compared with the other Fairfield Inns we stayed at. After a long day of cross-country travel, we were really hoping for a clean, comfortable room and a decent breakfast. Unfortunately, this hotel fell short. The common areas were clean, but the condition and odor of our room, the elevator, the aging infrastructure, and the disappointing breakfast made this a stay I would not repeat. I would not recommend this hotel based on our experience.

Good clean room. Nothing fancy, nothing pretentious…read more Kind front desk staff, and free coffee. The room smelled slightly of dog, the hallway was worn, but not dirty or smelly. I did not go to the breakfast, so I can not speak to that. The doors slam very loudly, but all was quiet around 11 pm. Clean, fairly quiet, clean looking pool... I'd stay again

Parking was nice! Room was clean ish overall, there was a 1in+ roach under the trashcan. Underneath…read morethe chair in the room there were probably 5 empty alcohol containers. The AC was also so loud it sounded like an engine. The hot water in the shower only works with very specific instructions, which we figured out after a day of freezing cold showers. Breakfast was pretty okay, but the staff were so friendly and did help us with every concern we had!

Clean room. Great rates. Big fridge. Did I mention great rates…read more Breakfast was typical hotel waffles biscuits cereal.

I am a frequent business traveler and fond myself often at Microtel hotels. They are consistent and…read morehave a great price point. This is a newer hotel in Jacksonville, North Carolina and offer a great room at a great price point. A few of the many advantages is that there are a lot of restaurants in the area to choose from. The property is convenient to get to. The staff is friendly. One disadvantage is the limited amount of TV channels. All in all, I would recommend here and will stay here again if business brings me here again.