Always concerned, courteous, friendly and professional. Additionally, difficult to beat the rates,…read moreespecially with a good company.

Great customer service! The whole team is attentive. Lexi was especially helpful and patient…read morethroughout several life apps.

Kevin sure has a lot of patience. I understand very little about insurance, but he worked to…read moreexplain things to me. After being very confused by all the figures and what i should do, he somehow figured out what I wanted and nailed it exactly. I knew right then what I needed to do.

Always answers the phone and takes care of us right away. And, not afraid to answer the tough…read morequestion. Just recently I put on a new roof, I got credited a large amount for using class 4 shingles which pay for themselves in two years. Thanks

Jon Bonholt is a rockstar! Anything I've asked - get's done, usually in moments. Extremely…read morepleased!

I got a policy with this group and moved jobs to go work there. Nirettzy is so efficient and on…read moretop of things. She served for over 18 years and is putting all the discipline she acquired through her service into putting the needs of her clients before everything else and doing what is right for them.

Steve as well as the rest of his staff treat their customers like they're their friends, not just…read morebusiness interactions. They truly care for their customers and try to be as helpful as possible. I am not only a customer, but I work in the agency as a summer intern as well. The entire team is extremely helpful, resourceful, kind and knowledgeable. I am beyond proud to be a part of and represent such an amazing team, agency and company.

I wouldn't insure with Allstate and Steve Dow's office if it were the last insurance company on…read moreearth. After being their customer for 4 years, Allstate sent out a "home inspector" and then produced a falsified "inspection report" claiming our roof was "hazardous" and if we didn't replace it, Allstate would NOT renew our home policy. Here enlies the problem: The 20-something year old kid "Home inspector", donned with his Builder Bob hard hat and safety vest purchased at Walmart, rolled up in a black Volkswagen Jetta with NO LADDER and no ability to carry one, proceeded to take pictures of the exterior walls of my 2-story house as I walked the property with him. He poked his camera up on the end of a pole and snapped a few pics of the overhang eaves and NEVER WALKED MY ROOF TO INSPECT. The resulting report I received claimed that the "inspector" did a "ladder lean" to determine the condition of my roof, of which NEVER HAPPENED. I have the report to back up my statement and there are NO pictures from the vantage point of ANYONE standing on my roof contained therein. This report was a flat out LIE, tantamount to fraud as the severity of my roof was based on a falsehood. I called 2 licensed roofers out who actually walked my roof and both independently said, "Yeah, there's some hail dings but you can get at least another 3-5 years out of this roof". Absolutely nothing that rises to the level of "hazardous" that required immediate replacement as Allstate was claiming. When I spoke to Steve Dow regarding this bogus inspection, he brushed it off as "oh, they just made a mistake in checking the wrong box" (regarding the fake ladder lean), stated that Allstate hires third-party inspectors (implying they can't control any of this), I asked for a proper re-inspection and he refused but yet they make policy decisions based on fraudulent home inspections and washed his hands of this (his) problem. I immediately searched for another insurer and promptly cancelled ALL of our policies with Allstate, never to do business with them again. I am in the process of filing a formal complaint with the State of Colorado Insurance Commissioner's office regarding this matter. Buyer beware.

John White has a great team of efficient people who stay on top of all our insurance transactions…read more Great service, friendly staff, and there's a coffee shop right next door!

I selected this agency, as I wanted to support local businesses, however, i regret ever getting…read moreinvolved with this agency at this point. I would give this company -1 star if I could. I had at one point both my car and homeowners insurance through this company. It turned out to be a huge mistake. Their customer service is a joke. It takes multiple calls and emails to get anyone on the line to assit you once they have written the policy. Due to the shotty support, I canceled my car insurance as soon as I could. However, it took over 4 emails and threat of legal action to get them to actually cancel my policy and issue me a refund on amounts already paid. Now, as I am trying to cancel my homeowners policy I am in the same boat. Three emails later and I have not recieved one correspondence back. Not even a courtsey one saying they have recieved my email and are working on the situation, just dead silence. They have not issued a refund check, as far as I know, and it has been over a month! Again as I stated, no one, not one person has bothered to respond to my emails in any way. This company is so good at taking your money and so bad at all the rest.

My wife & I recently bought a beautiful home on 3 acres of naturally forested land in the Spruce…read moreMountain Development in Larkspur CO just north of Palmer Lake. We currently live on nearly 2 acres of naturally forested land in the mountain community of Frazier Park CA. Both homes are in a high fire danger zone and getting insurance for our Frazier Park home was a little challenging, but we found an Allstate Agency in nearby Santa Clarita to provide us with a good policy at a fair rate. We were forewarned that finding insurance in the regions of Colorado that we were interested in may also be an expensive challenge because I wanted native trees on my property. We contacted our agent in Santa Clarita (Kimberly Ellison) and she referred us to the Allstate Agency of Rebecca Pozzie in Monument. After our initial contact her staff handled everything fast and efficiently. The rate was considerably lower than the previous owner was paying with Farmers and we got our new policy well in time for close of escrow as the entire process was easy and stress free as we still have enough challenges ahead to complete the move. Thank you Rebecca and I highly recommend their services. Bill & Barbara Fregoso

Chad did an excellent job. I switched from Am Fam . Chad not only was extremely helpful and kind…read morebut his follow up with me made make my decision with his excellent customer service.

Best Service I've witnessed in a long time! As well as very informative and clear.read more

Joan has it down. She makes everything regarding insurance very easy. Would highly recommend her…read more We found out about Joan through our realtor who has become a friend. Thank you.

Joan is one of the most professional effective and efficient agents i have ever worked with. She is…read morethe poster child of what 5 star service is all about. I would never think about even looking around to find another insurance company