I selected this agency, as I wanted to support local businesses, however, i regret ever getting involved with this agency at this point. I would give this company -1 star if I could. I had at one point both my car and homeowners insurance through this company. It turned out to be a huge mistake. Their customer service is a joke. It takes multiple calls and emails to get anyone on the line to assit you once they have written the policy. Due to the shotty support, I canceled my car insurance as soon as I could. However, it took over 4 emails and threat of legal action to get them to actually cancel my policy and issue me a refund on amounts already paid. Now, as I am trying to cancel my homeowners policy I am in the same boat. Three emails later and I have not recieved one correspondence back. Not even a courtsey one saying they have recieved my email and are working on the situation, just dead silence. They have not issued a refund check, as far as I know, and it has been over a month! Again as I stated, no one, not one person has bothered to respond to my emails in any way. This company is so good at taking your money and so bad at all the rest. read more