After first experience, will never buy from patio.com. Last labor day sale, we bought a set of furniture (a table and 8 chairs) with a total price on sale $1900, each chair cost $300 and on sale price was $200. We did not open our purchase last Fall because we were planning to rebuild our patio, and left all chairs and table in the box. When our patio was finally completed last week. On 8/25/13, we finally opened the boxes to put out new furniture on our new patio. Unexpectedly, we found all chairs had minor to major defects that we could not use them, only one out of eight chair was near perfect condition. All chairs were not built right. We called Patio.com next day, but we were blamed that we should have inspected them upon our purchase, and we were given hard time that the purchase was almost a year ago. There is no written policy on the receipt and on the company's website that we cannot return and exchange after certain amount of time. In fact, the receipt states that "... any other returns, cancellations, or modifications will be issued store credit only ..." We took all chairs back to the store and showed that there was no evidence that we could have damaged the chairs, because they were still wrapped and boxes were in perfect condition. We demanded the person who sold us the chairs to do something. This is the first time we purchase from Patio.com, but we did not expect to have this bad quality from a well known patio furniture retail company and certainly not from a cost $200 (on sale price) for each chair (not even one out of eight chairs is perfect). After a heated argument, we were offered to exchange either same chairs (but will not guarantee how long it takes to order) or other chairs. To avoid getting bad quality from the manufacture (Woodard) of these chair again, we exchanged chairs from different manufacture (Hanamint) but cost us $800 more ($400 per chair but $300 on sale). We inspected and assembled them next day. Again, we found two out of eight chairs were defected and we made another trip back to the store for exchange. Overall, we are disappointed with our experience with Patio.com. It does not live up to its promise and advertise "We carry the latest collections from the highest quality manufacturers ... we are able to guarantee our customers the lowest prices on the finest products." The amount of money we spent on these chairs does not represent their expected quality. Customer service provided is poor. No apology was offered for our experience. Their products are pricy but poor quality. After spending $2700, we are not happy to with the quality and customer service, and we feel being ripped off. read more
