Very disappointed, purchased two items. One of them broke after a short period of time and the management keeps ignoring my communication. I wish I read the comments ahead of a time. Lesson learned. read more

went to shop for patio cushions and was very disappointed in both the selection (limited), service, and price (SUPER overpriced)! They advertise deeply discounted sales but off of what price? It's off of some bogus sky high price that no one would ever pay. Really awful - a waste of time finding the place! read more

After first experience, will never buy from patio.com. Last labor day sale, we bought a set of furniture (a table and 8 chairs) with a total price on sale $1900, each chair cost $300 and on sale price was $200. We did not open our purchase last Fall because we were planning to rebuild our patio, and left all chairs and table in the box. When our patio was finally completed last week. On 8/25/13, we finally opened the boxes to put out new furniture on our new patio. Unexpectedly, we found all chairs had minor to major defects that we could not use them, only one out of eight chair was near perfect condition. All chairs were not built right. We called Patio.com next day, but we were blamed that we should have inspected them upon our purchase, and we were given hard time that the purchase was almost a year ago. There is no written policy on the receipt and on the company's website that we cannot return and exchange after certain amount of time. In fact, the receipt states that "... any other returns, cancellations, or modifications will be issued store credit only ..." We took all chairs back to the store and showed that there was no evidence that we could have damaged the chairs, because they were still wrapped and boxes were in perfect condition. We demanded the person who sold us the chairs to do something. This is the first time we purchase from Patio.com, but we did not expect to have this bad quality from a well known patio furniture retail company and certainly not from a cost $200 (on sale price) for each chair (not even one out of eight chairs is perfect). After a heated argument, we were offered to exchange either same chairs (but will not guarantee how long it takes to order) or other chairs. To avoid getting bad quality from the manufacture (Woodard) of these chair again, we exchanged chairs from different manufacture (Hanamint) but cost us $800 more ($400 per chair but $300 on sale). We inspected and assembled them next day. Again, we found two out of eight chairs were defected and we made another trip back to the store for exchange. Overall, we are disappointed with our experience with Patio.com. It does not live up to its promise and advertise "We carry the latest collections from the highest quality manufacturers ... we are able to guarantee our customers the lowest prices on the finest products." The amount of money we spent on these chairs does not represent their expected quality. Customer service provided is poor. No apology was offered for our experience. Their products are pricy but poor quality. After spending $2700, we are not happy to with the quality and customer service, and we feel being ripped off. read more

Every May since we purchased it from this company, our 7 1/2 year old $5000 outdoor teak dining table and 10 chairs must have every one of it's screws tightened so that we can sit on the chairs and eat on the table. My husband spends an entire weekend morning doing this. This year, my husband cannot tighten the screws as they have all lost their ability to grab the wood, which has clearly expanded and shrunk too much to hold the screws in place. We cannot use the set, as it's too wobbly. I called this companies' customer service dep't and after getting voicemail after voicemail (!!), finally spoke with a Bob Avrick who says he does many jobs for the company. I guess they really don't have a customer service dep't. He told me to put 1 or 2 of the chairs in my car and drive it 45 minutes to Stamford, CT so he could look at the chairs. I don't own a car that will fit 1 or 2 outdoor dining chairs in it's backseat or trunk. When I told him this, he recommended that I either borrow someone else"s truck or rent one! Absurd. I don't know anyone who owns a truck. I asked him if one of the companies' many trucks that I constantly see on the roads could pick up the chairs. He said sure but they would have to charge me for the transport. I told him that I am not paying for transport of poorly made chairs so that he could take a look at them. I called his boss, Steve Rubin, who, instead of calling me back, spoke with his employee Bob, who did call me back, (I guess this Mr. Rubin is too important to return telephone calls), and repeated the above transport in a borrowed or rented truck. Bob said that after 7 1/2 years these things happen. Yet, when I Googled "teak outdoor furniture" I read that quality teak outdoor furniture should last 50 years or more!! We didn't even make it to 8 years! I read that in England there are park benches made of teak that are still in use after 70 years. This company does not stand behind it's products. They have no interest in their products lasting more than 1 year, and they stupidly assume that their customers own trucks. I would never buy another thing at Patio.com. read more