The mistreatment and disrespect my mother and I received at Cox's office this morning was an…read moreabsolutely disgusting experience. She has been his patient for a few years so I already knew her past trauma with them. I am mom's caregiver. She is elderly and wears dentures. Cox fitted her about 3 years ago but it took 4 tries over the course of 6 months to get it right. Mom was in constant pain from sores because the denture didn't fit right. The sores had to heal so she couldn't wear the teeth at all between the multiple mis-fittings, and wasn't able to eat solid food. She dropped weight as a result and having no teeth affected her self-esteem, so it was a difficult and stressful time for her. Finally Cox got them fitted right and all was well until a recent cleaning when they insisted she needed them adjusted because she lost weight. Mom did not request this and even told them the dentures were comfortable. She was apprehensive and didn't want to risk it or go without teeth, but Cox's office persisted. They called our house and left messages for weeks, promising everything would be fine. Mom finally consented after many times saying no and telling them she was worried. They made the adjustments and she described to Cox how one side felt higher, but was ignored and they sent her home saying if you need anything just call. When she chewed, the edge of the denture was sharp and cut her. I found her in pain on the sofa holding the side of her face and her denture had blood on it from the cut, and she couldn't finish her meal. I went to Cox's website to make an appointment and indicated an emergency, stating details about the sore and needing to be seen right away. Mom couldn't sleep last night for being upset and in pain. Before daylight she woke me up that she was in A-fib for 1 hour. We went to urgent care and the doc confirmed the main cause for this A-fib episode was her stress and anxiety from this situation. He said there is a bad ulcer in her mouth and told us to go to Cox and tell him HE said to fix the problem NOW. Those were the doctor's words verbatim. We got home at 10:30 a.m. and expected Cox's office to have called about the appointment but nope. So I called and explained how mom's denture caused an ulcer and that Dr. G** was sending mom to them today to have the denture fixed. When we got there mom sweetly explained the entire situation to the receptionist who said she was putting the notes on mom's chart. Then mom sweetly explained it to the hygienist and asked for something to put on the sore like Orajel but the hygienist didn't acknowledge mom's request and showed NO empathy or compassion. When Cox came in, he first asked mom if she slept in the denture and mom said no, that she was trying to eat. He said, "You never want to sleep in them, make sure you take them out before bed." I confirmed to him "She takes them out before bed but she wasn't able to sleep last night at all. This happened when she was eating, she says she felt something sharp back there cutting her." He ignored me and started grinding the denture, telling mom there was nothing sharp on it, that maybe she had just felt a pinch, that he only sees a tiny sore, and talked about how all of this is perfectly normal anytime you get an adjustment. Completely dismissive. I told him we didn't understand why she needed an adjustment and how it brought on anxiety and trauma for her to the point she had a life-threatening emergency. As a healthcare provider he needed to know of her past trauma and how she had been scared to do this adjustment when Cox became furious at me and snapped "Do you think I just do this out of the kindness of my heart?" He defensively said he had nothing to do with her A-fib and took his mask down from his face, visibly very angry at me, berating me right over my mom's head as she laid there in pain and with a heart condition. He told me to "get out" and waved his arm. I said "She told me you guys have been nice to her and I appreciate that but I don't want her to come here anymore after all of this." And Cox said, "Neither do I" and he got up and totally left my mom laying down there helpless. Then the hygienist handed me the denture and I said "My mom is your patient and is your priority so you need to fix this (the denture)." She smirked and said with sarcasm, "We're done, bye" and she left too, and we could hear them down the hall laughing while we sat there in tears for this awful day. While I was in the bathroom, my mom found Cox and crew and they had the nerve to tell her they were offended by me and thought I was accusing them of causing her A-fib. She had to explain it all over again to them and then they acted happy and finished her denture. How dare they dispose of her like that and try to get sympathy from her that they were offended, instead of focusing on how to keep her safe and healthy.

Very good Dentist and friendly staff that really cares l highly recommended him he's fixing aspen…read moredental's mistakes for me.

I had a minor dental emergency and live out of town. I chose Aspen since they take walk-ins…read more Couldn't have been happier with the service I received. The office experience was exceptional. Hannah, the dental assistant was my dental angel. Thank you so much!

Wow... if I could leave a zero that would be the rating. I…read morewent in to have them look at implants that I had in place to see if they could make the teeth and install them. After a dozen ex rays and multiple employee examinations the doctor/dentist told me that they would check with their lab and see if they had the fittings to work with the implants and get back with me. Well it's been two weeks and I have called four times to get my answer. I have left messages and there is always a she's out to lunch, she's with a customer.... I leave my name and number with the person on the phone being told that they would get right back to me. Nothing not a message or a call. Absolutely the worst customer service that I have ever experienced. If you need dental work and would like to be respected as a customer this place is not for you.

Had an appointment July 7 @3:30pm wasn't able to make it so had to reschedule. Called the office…read morethat day and they rescheduled me for Friday July 10 at 10:00am and they're closed I'm not sure how this office works but I'm very disappointed in this situation will be taking my business somewhere else, thanks for the warm welcome. Wonderful scheduling system and the woman who rescheduled me had an attitude have better customer service and if you don't like working with people find a new job. (:

Dental and implant expertise in Lenoir. Very happy with care, squeezing me in and advise.read more

I have been going to Dr. Hollar for 20+ years. Dr. Hollar is phenomenal, he is personable, and…read moretakes the time to talk with you without the conversation being rushed. The staff is great as well, from the receptionist to the people who do the cleanings/x-rays/etc. They are caring, and a pleasure to deal with. The entire staff create an environment that is relationship oriented. I would highly recommend Dr. Hollar if you are looking for a dentist. It is my opinion that he is one of the best dentists you will find.

From the owner: Our goal is to provide safe, state-of-the-art care in a friendly environment. We spend time…read moreeducating our patients and their families so that they have a comfortable understanding of their care and can actively participate in treatment decisions.

Wonderful dentist and staff! Been looking for a good, caring, and honest dentist for over a year…read moreand I sure found it here! Thanks be to God

I visited Dr. Terry in January with wicked toothache and they took x-rays and found abscess in…read moremultiple teeth. They prescribed antibiotics for them and recommended the teeth be extracted. I was extremely happy with how I was treated by everyone and I highly recommended this dentist!