This is the only place to get US cash in Derby Line. If you are Canadian, this is the closest ATM…read moreto the border.

This bank is located on the US/Canada boarder & is a great little place. I stopped in to have some…read moreUS currency changed over to Canadian & had no problems whatsoever. The people were very friendly & if I lived in the area I would more than likely be a regular customer.

I am a member of a federal credit union and North Country is a shared branch. I was able to access…read moremy local CU 500 miles away by using North Country without drama or any issues. Currently they are working out of the local library as their real offices are being repaired.

Everything about this bank is kind of bad. There website and app are right out of 2002. It takes…read moreliterally over a week to transfer money from one account to another. Their hours are horrible, their locations are cramped with little to no parking. They are just poorly run and bad from every angle. Clearly they have done zero investing into their buildings or software, they clearly don't think it's necessary to upkeep their end of things to provide a good end user experience to the client. They operate only from a "you have no where else to go so take what you get" mindset without any "hey maybe we should make this not suck" after-thoughts. There are much better choices around the area. My advice would be to go with one of them.

This is the first bank/ATM once you cross the border at Interstate 91 in Derby Line, Vermont. It is…read morevery convenient for those headed to Montreal or Quebec City who want to get some Canadian cash. Once you cross the border you will be on Autoroute 55 in Quebec. Take the second exit "Route 143" and head west on 143. Within 100 yards you will see a grocery store in a strip mall on your left. The bank is in that mall. Be careful because one ATM gives out US dollars. You will get hit with a foreign currency conversion fee and receive a bunch of US bills if you use the wrong machine. If you are hungry you can stop in the grocery store for some food. They have a small area with tables and chairs where you can eat. There is also a small SAQ store where you can buy a nice French wine to take back to the US. If you want a much greater selection of French wines, go to the Magog SAQ store.

I am writing to commend Alyssa Whitcomb for her expedient and helpful work on my construction loan…read more During a time of emerging pandemic issues, I needed to apply for a construction loan for our new home. Melyssa was informative, fast and ever so conscientious of my needs. This is my first construction loan and I needed much guidance. As Melyssa and I went through the process, she was quick to keep me informed and ask specific information. I never once had to worry where I was in this process and I was pleased beyond my hopes of loan success. I am sincerely grateful for the help and will not hesitate to recommend Union Bank and Melyssa to anyone in need of a loan or information in the loan application process. Julia

I've been banking at Peoples trust ever since I was little. My parents have all their accounts here…read moretoo. I've never had any problems with anything service related. I've been to multiple locations (Georgia, Essex and St. Albans) and have always had nice, professional and friendly treatment. Lost your debit card? No problem, they'll send you a new one! Overdrafts? pretty fair! Have a question? they will do their best to answer it. I don't get my loans here tho, because I've heard they are a little high!

PTC some great employees at most of the branches. I use to work for PTC but left because of all the…read morechanges they made adding fees, it wasn't PTC a small hometown bank anymore they were trying to act like a corporate bank. PTC just recently videoed them do acts of kindness of paying for people's groceries at Hannaford. They want to show they are a bank with a heart. While yes it was nice, they should of used the money to waive their new fees for at least the month of December if they wanted to do something nice for Christmas. That would have actually benefited their customers that they still have.

I want to start by saying that this Colebrook Branch has terrific employees. Without exception,…read morethese employees are helpful, professionals. I actually enjoy visiting the Colebrook branch just because of the employees. That being said, the bank as a whole, is simply awful, and reached a new low for me in recent weeks. I have a Citizens Bank Rewards credit card that had accrued over $200 in rewards dollar value. I decided to go online to try to redeem these points. I should add that I am certainly not a newbie when it comes to websites. I am a retired MIT Computer Scientist who has personally built several websites. On the Citizens website, there is a hyperlink that claims to allow you to redeem rewards points. But when I clicked on it, I was brought to a new and completely different Citizens Bank website. I was unable to log on to the website that I was directed to. I was unable to create a login on that secondary web site, and after about 40 minutes of frustration, I called the toll free Citizens help line. After playing automated voice mail Bingo I finally found the secretly buried code for reaching a human. I pressed the number that corresponded to reaching a human, and was put on 'Eternal Hold'. After being on hold for 30 minutes, the call was simply dropped. I reached my exasperation point, and managed to Google the mailing address for Citizens Customer Service in Bridgeport, CT. I took some time in writing a letter to Customer Service documenting the problems that I was experiencing in simply trying to redeem rewards points. I asked that a Citizens Bank human call me on the telephone, so that we could resolve the problem of my redeeming rewards points. I said that in the absence of my being able to resolve what ought to be a simple process, I would have no choice but to close out my Rewards account. I mailed the letter to Customer Service. Weeks after mailing the letter to Customer Service, I attempted to use the Rewards Card, and my purchase was declined. I was near Colebrook when the purchase was declined, and I decided to visit the Colebrook bank. I spoke with Tracy who tried to be very helpful. She called someone on the telephone to get an answer as to why my card was declined, and found that my Rewards account had been closed out. Tracy was unable to find out why the account had been closed out. I asked Tracy about redeeming my rewards points. She found out that because the account was closed, it was impossible to redeem rewards points, and that I would simply lose them. Tracy suggested that another bank, other than Citizens Bank, might have requested that my rewards account be closed. Since I had recently opened an account with another bank, I decided to do some detective work on my own. The following morning, I managed to call my new bank to find out if they had requested that my rewards account be closed at Citizens. They said that they had not made any sort of a request, and at my urging a 3-way conference call was established to get to the bottom of why my Citizens Bank Rewards MasterCard account had been closed. Citizens Bank said that it would take about a week to find out what letter had caused my account to be closed. The following week, I arrived home to find a voicemail from Citizens saying that my closed rewards account had been re-opened. There was no explanation on the voicemail, nor was there an apology for any inconvenience. I called back Citizens Bank to find out what had happened. Apparently when Customer Service had gotten my letter requesting that a human call me to resolve a problem, Citizens simply opted to close out my rewards account instead. Horrible customer service. But this is only the latest of many Citizens Bank fiascos. Twice I attempted to get a mortgage through Citizens Bank. I should add that I have a very high credit score. Both attempts resulted in frustration and I went elsewhere. Want to get a car loan? Unfortunately Citizens product line is very incomplete and they don't handle car loans.