I've been a customer for many years, actually since Mischella has opened. I can highly recommend…read morehim for shoe repair of any kind, shoe stretching, new keys etc. You won't be disappointed! He also provides a wide selection of shoes and handbags for sale. It's also important to support small private businesses.

The Swiss are known for making dozens (don't quite remember how many) of brands of watches, and…read morethis is a great one stop shop. You get the ultra high ends brands like Rolex, Tag Heuer, and Tissot to more affordable ones like Swatch, Wenger, and Jacques du Manoir. You can also purchase Swiss army knives by Victorinix in more sizes and colors than you can imagine. Free engraving that's done very quickly! I got keychain size ones (with five functions) for only 15 Swiss Francs each. Note that the WHITE ones can only be purchased in Switzerland! The main store has a great showroom, but go across the street to Harry's other location where they have all the watches that have been discounted! I wish I had done my research on the price of some of these watches, because you truly can get a bargain. I bought two Jacques du Manoir watches for 100-130 Swiss Francs (which converted 1.14 to US American Dollars) each at the discounted store not realizing that online the cheapest you can get it for is over 200. Also, you cannot buy this brand directly from outside of Switzerland. This was one of those rare times where I wish the saleswoman had convinced me to buy more! She was friendly, but no-pressure, laidback compared to a salesperson I would encounter in America. I had to ask her questions about the products more than her telling me. Also nearby is Harry's souvenir shop where you can buy cowbells, fridge magnets, and other cute souvenirs. The prices listed included tax. If you purchase 300 Swiss Francs or more (cumulatively at all three Harry's stores), you can get your VAT (sales tax) back and the best part is Harry's does the forms for you!

Service was great. We had a very tight schedule because we were on a travel tour. They were able…read moreto help us in such short period of time. They also gave us several spoon souvenirs and half bottle champagne. Their watch selection is ginormous!

The Asian girl here is so rude. When I walked in and talked to her. She didn't even look at me when…read moreshe answered my question. Will never recommend this store to anyone.

There are tons of souvenir stores in Lucerne. This one in particular is quite large and sells a…read moregood variety of fridge magnets, pins, decals, key chains and a bunch more of Lucerne and Swiss knickknacks. The cuckoo clocks and beer stein mugs were very cool.

What a pleasant surprise this gift shop was! Spread across several floors were a multitude of…read moreknick-knacks and gift items, ranging from the unique to the more typical tourist kitsch. However unlike other shops we visited, the isles at Casa Grande felt wider than most other stores, everything was very neat and well organized, and the establishment was fastidiously clean. Overall we found the staff to be polite, friendly, and fluently multi-lingual. Best of all, almost everything was reasonably priced! Two items of special praise for the inventory at Casa Grande: their selection of chocolate bars was expansive (we purchased several multi-packs), and they had virtually every model of Swiss Army Knife in stock with on-site engraving available (we got one for every member of the family). Additionally the store had very nice, free restrooms.

Friendly and helpful staff. There was a great selection of men's and women's watches. My husband…read moreand I each bought a watch. Highly recommend.

This is a small store with plenty of current and previous season styles to choose from. They have…read morestyles that are specific to Switzerland as well! The ladies that helped me were very helpful and showed me different styles for me to choose from for gifts. A Swiss made Swatch watch from Switzerland is a perfect way to commemorate your vacation! There was a promotion for a "Happy Hour" box, where I paid 25 francs for a mystery box. I opened it in the store so the sales lady could see it. It was a beautiful black one with a skull printed on the face! I was terrified of what would be in the box and was pleasantly surprised!!!

Beautiful with many one of a kind pieces. Bring your credit card…read more Great customer service

They know their business. Much better than Tiffany's whose clerks know nothing about their…read moreproducts or traditions

My comments are in the context of my use of Victorinox travel gear (brief cases) for over ten…read moreyears. I have used a number of well known brands for brief cases, and I have never experienced customer service as great of that of Victorinox. I am admittedly a bit hard on my briefcases as I deal with a lot of documents and have many electronic devices and accessories, so the compartments and zippers get a lot of use. I recently tore the zipper on my current Victorinox bag, contacted customer support, and they went above and beyond my expectations. I am a customer for life. Well done!

We purchased quite a bit of misc skiing supplies, gloves, boots, ski pants, plus bathing suits for…read morethe hot tub. All those transactions were great. My disappointment came with our ski rentals. We rented skis, Boots, and poles for 3 days. On the second day, someone took my granddaughters skis and left theirs by mistake. We didn't discover this until we got to the slopes the next day because the name label came off the skies. So my grand daughter didn't get to ski that day. We turned in the skis and they told us the other skis were already turned in. No one at Quattro tried to contact us they wouldn't say when her slides were turned in by the other customer but there was a chance that we have have been able to make an exchange with the people and save a skiing day for both children. The store has our name, phone and email because we belong to the loyalty program. We were really disappointed.