my wife was taking our pets to this groomer. the owner is pretty nice but her worker jess is rude. first of all, youre not allowed to enter the grooming facility which made us uncomfortable to begin with. never took our dogs to any groomer where you cant enter the office or facility. they come out of the house and collect your dogs, which seemed a little fishy to me when my wife told me this....... so what are they hiding ?????? their rates are a little high for the service they provide. my wife has health issues that prevent her from doing our dogs on her own. then when they come out to do the nails, they hardly take anything off. we were thinking of finding another groomer because of some of these issues, but now we are sure we are going to ........... they called and canceled our appointment due to the fact that torry had gotten hurt. ok fine and we had to wait 3 more weeks and the dogs really needed grooming. then when the new appointment came up, my mother passed away and the last thing on my mind was dog grooming. my wife called them later that day and you cant get anyone on the phone of course, she left a message. jess sent her a message saying they would not do our dogs again unless we paid a 25.00 fee for a no show.... really ?????? how uncompassionate can you be ?????? my wife sent them a copy of the newspaper article showing that my mother passed away and asked for torry to call her. she said she would call my wife later that day, well she didnt until 4 days later and still wants a no show fee which would be a total of 50.00. goodbye passionate pets....... they are really compassionate. wow read more