My sisters and I scheduled our sister tattoo appointment a month in advance, excited to return as…read morerepeat customers after getting piercings and jewelry from this same shop. Unfortunately, what we experienced was nothing short of disappointing, disrespectful, and unprofessional.
We arrived 15 minutes late--not ideal, but there was no phone number provided and the artist, Candi, had previously told us not to email her, leaving no way to communicate. When we walked in, we were greeted by her husband (who we'd never met) with a condescending comment calling us the "late girls." That set the tone for the rest of the visit.
Instead of being met with understanding or even a polite discussion, we were dismissed entirely. Candi coldly told us that none of us would be getting tattooed that day, with zero compassion or professionalism--despite one of us traveling from North Carolina just for this appointment. She never even showed us our tattoo designs beforehand, so we had no opportunity to review or approve them.
To make things worse, when we emailed afterward to express concern, the only response we got was pointing out that our message came in at 11:59am for a 12pm appointment--as if that excused the lack of courtesy or basic customer service. There was no apology, no acknowledgment, and no attempt to make things right.
It's worth noting: we were sent three different confirmation emails with two different appointment times, and we were made aware of other clients scheduled immediately after us--which is entirely unprofessional and not our fault. If you overbook yourself, don't take it out on your loyal customers.
We came in excited for a meaningful experience--a sister tattoo that symbolized our bond--but we left feeling belittled and unwelcome. The entire atmosphere lacked warmth, gratitude, and respect for clients who have supported this business before.
If you value kindness, communication, and professionalism, this is not the shop for you. The experience was a clear reminder that skill alone doesn't make a great artist--attitude and respect do.
