Got a great truck at a good price. Easy to work with! Our sales person was Matt. He stayed in…read morecontact throughout!

If I could select zero stars I absolutely would have. This dealer has zero consideration for your…read moretime and uses tactics to make you wait longer and longer when things are not close to the terms you want. I applied for a job, accepted an interview, showed up, and no manager was there to deal with me even though I waited for 15 minutes after my interview was suppose to start. Your reviews are horrible and your absolute lack of care to show the same respect anyone shows are only going to make your business hard to run. I would be extra aware that this dealer only has their best interest at heart. Good luck with your business but certainly will not be supporting it in any way possible.

Hayden Harris is a great salesman, and he really went above and beyond to help us get the best deal…read morepossible. We got a 2017 Honda Accord from the Blue Springs, MO location. It came with a great package at a great price, and far better than expected financing. I would highly recommend shopping for your next car at Universal Auto Plaza! -Greg M. Gardner, KS

We've experienced Universal Auto Plaza recently , Blue Springs and Odessa…read more We bought a GMC SAVANA. Many dealerships could learn from their customer service, quick response and customer care . We had the pleasure of Melissa ( ?) handling our after purchase needs . So friendly, professional and willing to go the extra mile. We enjoyed looking at their low mileage vehicles and new cars . Great prices . Great experience . Service department is top notch

We needed a new vehicle and as we have had excellence results at this dealership, we figured we…read morewould give them first chance. I contact Romeo Sok and asked if the dealership had a specific car in a specific color (Santa Cruz/Rock Blue). He sent the info pretty quickly on a Friday and Monday we arrived to find it ready for us to look at and test drive. McCarthy Hyundai has never let us down and we now have a favorite new salesman, Romeo Sok. Get with him if you need a new car.

Unethical, deceptive, and completely comfortable taking advantage of returning customers. My…read moremother, Carol, bought her previous 2026 Tucson Hybrid Limited in White from McCarthy Hyundai Blue Springs. After it was totaled, we went back to them to buy a replacement. Before we arrived on Saturday morning, their representative explicitly stated via text that they were honoring her exact prior deal layout and that all her previous service contracts (10-year warranty, maintenance, windshield, GAP) were fully included in a flat total price layout of $40,821.79. We did not prompt or demand this addition; their representative volunteered it in writing, and I texted back to confirm it multiple times. The moment we signed preliminary paperwork and went to the finance office, they pulled a classic bait-and-switch. They stated the contracts were not included and demanded an extra $8,000+, bringing the vehicle price to over $48,000.When confronted with the clear text log, Sales Manager Jake Bartshe tried to lie his way out of it, claiming it was a "miscommunication" and that he meant the contracts were included in a monthly payment, which completely contradicts the flat total layout discussed in the texts. When we refused to accept an arbitrary $8,000 markup on an agreed deal, they asked us to leave. Do not trust this dealership's written word.

Took my daughter's car in for accident repair, was told it would take 5-6 days. 4 weeks later the…read morecar is still not done and now a unknown completion date. Could be 3 days could be 3 months. No sense of urgency, no attempt to source parts, just sucks to be you. After threatening to take the vehicle somewhere else had the audacity to charge a restocking fee for parts they said they could not get. No one should ever take their car there for body shop repairs. You may never get it back. They cannot be trusted.

Did a great job taking care of my recall that I had on my SUV. We will be back for oil change etc…read more The dealer on noland rd lost our business.

Dalton was exceptionally good at his job and made our truck buying experience a breeze. My…read moreboyfriend and I recently purchased a 2012 Dodge Ram 2500 from Munsterman Automotive. We showed up at 5:30 pm (30 mins before they close), because we had been holding out on a different truck, but the dealer we had been previously working with kept dicking us around. We called Dalton around 5:00 pm and without hesitation he told us to come up and look at the truck. My boyfriend fell in love with it as soon as we took it for a test ride. Dalton was clear and honest about the flaws that the truck had, but offered solutions to all of them. We also had the pleasure of meeting Michael, who is the owner of the dealership. Both Dalton and Michael worked to get our monthly payments as low as possible with a reasonable interest rate, and they were able to get us the most out of our trade in as reasonably possible. They were very straight forward, and equally reasonable. We kept Dalton at the dealership for two additional hours and he maintained a positive and kind attitude the entire time. We didn't feel rushed or taken advantage of. They are a family owned business, and I highly recommend buying from Munsterman Automotive. They actually listen to your needs and value the relationship they build with their clients. Also, they were able to to get us a better deal than any other dealer offer we had previously dealt with. I highly recommend them to anyone in the market for a new vehicle.

Tienen muy mal servicio , además de revisarte el crédito en muchos bancos si autorizaciónread more

Very disappointed with this place. They tried to tell me that a set of dry rotted bald tires passed…read moreinspection and was safe for my teenage daughter. When I asked for a new set of tires to be placed on the car prior to purchase they offered me a set of used tires from another lot "at no charge to me" and acted as if this was some sort of victory. I don't trust them or their "27 point safety inspection and reconditioning" that they tack $1000 for every used car. Shady practices. Spent about a quarter of the time at carmax as I did with these guys and got a better, safer and cleaner car for my teenage daughter at CarMax. Save your time and money and skip this place.

I was recommended to go here for an auto detail. Allegedly the best around! 150 for inside, another…read more150 for outside or 250 for the pair. I only paid for the inside of my Ford Taurus to be professionally detailed. Price wise I would say they are on par with anyone around. I would recommend making an appointment if you need your car that day as a good detail can be very time consuming and I, not being in a rush, dropped my car off for a couple days after I did a walk in.

Brent is just a good person selling good cars to good people! He's honest about the vehicles and he…read moregenuinely wants people to enjoy what they purchase.

They post cars on Facebook Marketplace beware they are cons. I messaged him about a VW Jetta TDI…read moreand asked what the lowest he'd take and when we could come take a look the car. He informed me the car needed a battery and also needed brakes. He asked if we could wait a day to come see it. I agreed to $4200 and explained this was a first car purchase for my daughters fiancée. He had been saving for something to get himself around. Two days of going back and forth telling me the cars being worked on and I'm on my phone later one evening and the car pops up as sold. I messaged him and he states someone offered him cash over the phone and bought it. We moved around schedules to go look at this car only for him to sell it out from under us. Very poor way to do business.I left a review on Marketplace only for him to report me for posting an honest review. Now I'm in Facebook jail. Oh but don't worry there are many other places to leave reviews.

I took my 04 passat to horizon automotive for an second opinion, they were very helpful and honest!…read more I would definatley recommend horizon if you have a VW or Audi.

I had one of the best experiences with purchasing my 2026 Atlas from Lee's Summit VW! Nick and…read moreIsaiah went above and beyond to get me into my 2026 Atlas. Nick listened to what I wanted and also what I didn't want and worked hard to get the deal done. We will be back for our servicing needs and also to trade our Arteon when the time comes! Thanks again guys!

Won't be going here again. When you call and ask for service you can never get anyone. Leave a…read moremessage and no one calls you back. Went in for an oil change and they came out and told me my hood latch was broken. I said, "what, how?" No one had been under the hood since the last oil change that they did. I was told sometimes when it's cold some latch can freeze!!! WHAT? Anyhow, they made me pay $700 to fix the hood before they could change the oil. I feel like I got screwed over. They have an ongoing "turnover" of service advisors. I am getting ready to trade my Atlas in but will not be doing it at VW LS.