Be careful of 3rd party PRIVATE Non-Emergency Medical transportation - NO agreements, contracts,…read moreetc... The following is non-emotional, just the facts from a one sided perspective. Facts: * Hospital notified us of an elderly family member being discharged from the trauma unit. * Contacted insurance and verified transportation coverage would be covered from hospital to rehab / care facility. * While working on roof ( construction services ) received a text invoice regarding a credit card payment from unknown vendor ( RJL Non-Emergency Medical Transportation ). * No contact prior to transportation. * No agreement, contract, etc... between client / family member, etc... prior to transport. Contacted Queens Hospital Jason C. Chang the President and Chief Executive Officer regarding this situation. He was very concerned and grateful to be made aware of the situation. * NOTE Queens hospital does not have any contractor or oversight of 3rd party or private transportation vendors. ( AKA: Your responsibility to verify their insurance and records ) Please reference the owners response below. Notes they do not have any contract with the clients NOR are they contracted with the Hospital ( BE CAREFUL ). Also talked with the Director of the Hospital regarding this situation. * No verification or provision of insurance coverage for client during transportation ( prior or post transportation ) * Private transporter even attempted to obtain payment via credit card from our elderly family member coming out of the trauma unit!!! * Hospitals don't allow patients to keep wallets or credits at the hospital. I believe this is a BASIC standards of practice inwhich a 3rd party medical transporter should be aware and mindful of. * Hospital verified private transportation was used ( after the fact ). NO agreement, contract, etc... with the transportation service was ever provided. Medical INSURANCE coverage does NOT include "private 3rd Non-Emergency Medical Transportation." Bottom line professional and personal option: We need to rise the bar within care, customer service and communication. With NO prior communication, agreements, contracts, etc... NO provision or disclaimer regarding insurance coverage during transportation, etc... BE CAREFUL!!! Too many are taking advantage of kind hard working families, our elderly, etc... Question: Would you transport an elderly loved one coming out of a trauma unit in a private 3rd Non-Emergency Medical Transportation service and motorized vehicle without: agreement, contract, provision of transportation insurance, etc... ? All and all this is constructive criticism from a family member, community member, business owner and individual who is very tried of seeing the elderly and families during challenging times taken advantage of vs cared for well. Maybe learn from Uber. Drivers have agreements, contracts, standards of practices, etc... via the app. On a positive note: the owner of this transportation company was cordial when communicating.

Would highly recommend this transportation service. It was easy to book and communicate with the…read morecompany. As well as very punctual for my patient's appointment. I look forward to continuing to ask for their services.

Best rates in town(unbeatable) excellent service with customer care, driver mike & Ryan was super…read morenice. When Ryan drop my husband off at koolau dialysis center, Ryan make sure my husband on nurse's hand & nice enough to call me let me know. I would definitely use this company again & highly recommend this company. Koko is owner of the company she seem very nice over the phone

I was nervous about hiring a gurney transport for my Father because his behavior has been…read moreunpredictable. Often times being very uncooperative. However, HPT did a wonder job, from start to finish. Shout out to Ed and Seth for your patience, communication, and professionalism. You put my Dad at ease, treated him very well, and he even said he enjoyed the ride. I would recommend Hawaii Patient Transport to anymore needing this type of service. Very kind and compassionate people all along the way: From the reservations person to the actual transport services.

Reckless driving on H1WB taking Tripler off ramp at 1:09pm May 1st, 2026. Tried to overtake cars on…read morethe on the off ramp, merging with no caution for other vehicles and crossing solid lines. Red Toyota with LP: HTP 14. Quality of care is highly questionable if this is a medical transporter with no regard to safety on the roads. Driver was an older gentleman wearing sunglasses that "waved" off other drivers as he was passing, assuming he was late to his drop off/ pick up at Tripler. Highly unprofessional especially in a company car.

had a ride confirmed for August 24. Driver was 30 minutes late. Saferide is used by my health…read moreinsurance. I am not charged for using Saferide as part of my health benefits. They must have contracted to your company. Saferide gave me a text confirming my ride. Was told he was circling the complex in a white car. The car arrived 45 minutes late. The drive gave me his name of something like Gandhi, first or last name? He was not speaking good English, and said he was picking up someone else? Yet, he was right at my door. He drove away and the trip was canceled. He made me miss an important doctor visit. When I called Saferide they told me the driver's name. He gave me his name, but said he had another rider to make. Said look for another car was coming to get me. That didn't happen! The drive lied to me when he add someone else was assigned to me. Now Saferide is using your company tomorrow, August 28 to take ne to the doctor. This ride has been confirmed via text, just as the one this driver refused to pick me up when I got in the car. This driver was useless and I can only hope he isn't assigned to me tomorrow. I don't know how you hire thee people, but....This was not even a one star. I have more rides schedule next week. Hopefully, Saferide will assign this to another carrier. Several good reviews, but you hired a person not competent.

Great service and value. Easy to call and schedule a…read moresame-day ride. Staff were professional and friendly.

If you are looking for dependable accessible taxi service in Honolulu Waikiki, I highly recommend…read moreFlash Shuttle. Our hotel referred us and we could not be happier with the service.. We booked in advance for transportation from the airport to our hotel and back with Lori, the owner. She was extremely friendly and punctual, and we had a lovely conversation both upon arrival and en route to departure. The vehicle was a mini-van with a rear-entry ramp. Lori expertly rolled me into the position and locked my chair in to place. We would definitely call Lori again upon our return.

So I've had the privilege of using Flash's ADA van services for persons with special transportation…read moreneeds. The Flash Staff is very professional and is extremely diligent with promptness. They have state of the art equipment to address your medical transport needs. Most importantly they pride themselves on safety. I wouldn't use any other service. Mahalo to Kalua and the crew!

Father and son are great I highly recommend them The…read moretransport is clean both are very respectful and reliable

Thank you! This is an absolutely 5* professional service that was there when I needed an after…read moresurgery wheel chair pickup and transportation to my door. Randyn was lovely and professional and the vehicle was comfortable and modern. Lynne was lovely and responsive which made the whole experience even Better. A huge thank you to the team at R and R Transport

Reliable, punctual, and very professional. Danny is courteous and attentive, and clearly…read moreunderstands the needs of elderly passengers. Vehicle is clean and well-maintained, and safety is always a priority. This service makes transportation stress-free for both seniors and people who to disabilities.

Normally, we handle our mom's doctor visits ourselves, but as she's become more frail, transferring…read moreher to and from the car has become increasingly difficult. For her recent procedure, especially with her recovering from anesthesia, we decided to use KM Transport - and we're so glad we did! We needed a last-minute ride, and Danny called me back promptly. He took down all the necessary information, sent an estimate via text, and confirmed the pick-up for the following day. Danny arrived on time, ensured Mom and her wheelchair were safely secured in his clean, comfortable minivan, and made the ride smooth. He was not only a careful driver but also kept the ride pleasant with friendly conversation. When her procedure was delayed, Danny was flexible with the schedule and maintained clear communication. Even with heavy traffic on the way back, the trip was stress-free. Once we arrived home, he made sure to wheel Mom into the living room to get her settled comfortably. He also accepts credit cards, which made the process even more convenient. I highly recommend KM Transport for anyone in need of reliable, non-emergency medical transportation.

Amazing service! Thank you very much for taking great care of our kupuna. The van was clean, new…read morecar smell, and easy to get in and out of. The driver was on time and could feel the aloha when talking to our family. Great value and servic. 10/10 would recommend to take care of your family!

Driver in black van is disrespectful I would never recommend this company to anyone. Patients also…read morecomplain he is on his phone while he drives worried more about his phone rather than pay attention to the road

I spoke to Aaron, the owner of Transport Services, on September 11, 2025. I shared my concerns from…read moremy,"Ride From Hell", review and he personally reassured me that he will address the said concerns with the driver to ensure this absolutely does not happen again...no speeding, no eating while driving, no taking eyes off the road, and staying in one's own lane. These are serious matters to address and I mentioned to him how he needed to know without a shadow of doubt (in his heart) that the driver will not do this again. The driver does not belong on our roads driving with no Aloha. On a lighter note, we had a pleasant conversation which led us to prayer exactly where God wanted us to be. You see, the entire time we spoke, I was asking God for direction. In fact, I asked God if I was to make the call today and he said yes. Before making the call, I asked God exactly what I should say, in fact, I wrote down exactly what I was told to say...I did not want to leave anything out or add anything from my own desire. While we were talking, I asked God if Aaron knew him as a Christian and he said, yes! Long story short, we were able to end our conversation with prayer, again exactly where God wanted us to be...giving him all the glory and praise he is due! God also told me exactly what to say in this follow-up review. I asked for confirmation before posting...he said post. God is always in control. God bless you Aaron.

Similar to the review posted by Suzanna L. 9/11/25, my husband experienced the ride from hell on a…read moregurney from Queen's Medical Center to a Skilled Nursing Facility. He ended up being nauseated and dizziness and is still experiencing dizziness from the ride 2 days ago. We don't know why the driver felt the need to speed (although they were about 45 minutes late to the hospital) as the destination was probably no more than 3 miles away. Please ask your drivers to slow down, take turns slowly and turn down their radio speakers when so when they start their vehicles the patient is not hearing a blast of music.