Contacted Cunningham's regarding cleaning oriental rug . I was warned when I purchased the carpet,…read morethat it must be cleaned by a company who is knowledgeable/experienced in cleaning this type of rug. Cunningham's reinforced to me that they were experienced in cleaning oriental rugs and it would not be a problem. Unfortunately, when they returned the rug, several of the colors had bled onto the background (light beige) of the carpet and the texture of the carpet changed. The Company refused to backup its mistake ! Bottom line ... stay away ! MES

I don't think I've ever written an internet review before about anything, but I feel as if I have…read moreto warn other consumers about Cunningham's. We sent four rugs to be cleaned by them in November 2017. When they returned a month later, and after a $760 cleaning bill, one of our rugs was totally destroyed. The rug we sent out had some wear and tear and some dirt, which is why we got it cleaned in the first place, but when we got it back, the stains were larger, the backing of the rug had totally dissolved, the material was frayed and further worn, it was puffy (before it had been flat and thin, which is why we bought it to go under our dining room table), and it had shrunk several inches on each side. Please see the attached photos. After several phone calls, someone from Cunningham's came out to take pictures. He was visibly stunned at the condition of the rug. After several weeks, we were told the following: "As we discussed rug cleaning is part science and part luck. With so many manufacturers out there all using different methods of construction it is impossible for any rug cleaner to know what the outcome of a cleaning will be because we do not know everything used in the different constructions." The rug came from Crate & Barrel. It's about as mainstream a rug as one could purchase. Further, the materials used in the construction were plainly printed on the care label. After a few phone calls to other cleaners and a discussion with Crate and Barrel, we were told that it is plainly obvious and common industry knowledge that dry extraction is the appropriate method for cleaning a viscose rug. This was not the method used by Cunningham's. Instead of admitting error, Cunningham's shifted blame to the rug itself: "However, the rug cleaner can not be responsible for what we believe to be inherent flaws in the way certain rugs are manufactured." It was the rug's fault? Or, maybe, it was my fault for hiring them to clean the rug in the first place? "Tufted rugs can be beautiful and are often inexpensive and therefore appeal to the mass market but they are not designed to last very long and in some cases really aren't designed to be cleaned." Apparently, I should have known that the rug wasn't designed to be cleaned and should never have sent it to Cunningham's in the first place? Crate & Barrel had this to say: "The cleaner also stated that their cleaning method is both science and luck. We don't believe luck should be a factor as a professional cleaner should know how to clean this type of rug. The recommended cleaning method is professional dry extraction. ... A professional cleaner should know which method is best, as it is common knowledge and the construction is on the rug's tag. Fibers do not change whether being used on a shirt or carpet and Viscose like Rayon should be dry cleaned." Anyone can make a mistake. All I ask is that mistakes be acknowledged and amends made. They have only offered to reimburse the cost of the cleaning ($240) and nothing else. This is unacceptable when an entire rug must be replaced. Why? "Unfortunately, rug manufacturers are not making it easy on rug cleaners to successfully clean all types of rugs without some inherent risk of physical changes. Due to this unfortunate trend we can not be liable for replacing items altered as a result of cleaning." In short: cleaning rugs is hard! We can't keep up! I regret ever sending our rugs to Cunningham's. I encourage you not to make the same mistake we did.

Wow I'm really impressed! They cleaned our sectional and rug beautifully - the rug looks brand new!…read moreThey also tested a small portion of our sectional in their warehouse to make sure they could clean it in an alternate way than what the manufacturer recommends and they did this to ensure the safety of my 7 week old son. (The manufacturer recommended method was not good for babies, which I did not realize!) Not many companies would do that and I think that's betexceptional service. The owner was also extremely responsive to my questions via text message. A+++! Would recommend and would hire this company again!

I've been working with Steve for years. He is always friendly and the carpet looks beautiful when…read morehe is done. He really remembers our house and carpet and knows what we need. He never tried to upsell the job. In fact last time he was here, he showed me why certain carpet does not have to be cleaned. He is very honest and we leave him in the house by himself. In fact one time we were out of town and he came and a friend let him in. We have tried lots of carpet cleaners over the years and Steve is by far the best.

Great work! My carpet had so many stains before I moved it but we wanted to give it a chance of…read morecleaning it before ripping it out and MMK did just that! He showed up on time, did amazing work and carpet looks just as new. Did not get ripped off. Price was worth the results. Highly recommend

My son recently had the flu and my carpet was a casualty of that war. I called Steve because we…read morehave berber carpet and I didn't want to ruin it trying to get out the stains. True to his word, he does not do the bait and switch. He charged within $20 dollars of his original quote, the only reason he added extra was because he didn't know i had vomit on the carpet and he asked if it was ok to put down a sanitizer before he steam cleaned. He is a great guy, good with kids, very friendly. I wish there were more companies like steve's. He is not an accredited BBB company but he is on their website and has an A+ rating. The only criticism I have is that the carpet smelled a little odd after it dried. I febreezed it and it seemed to go away, you can't really notice it unless you do a faceplant into the carpet. Seriously, hire this guy, honesty is hard to come by in this industry... ive definately been screwed over by carpet cleaners before and I will be a repeat customer of Superb.

We have pets, one of which is a puppy we were house breaking. My carpets were disgusting. I found…read moreSuperb Carpet on this site and decided to give them a try based on the other review. The proprietor, Steve was very nice and easy to talk to on the phone. I was at work when he came but when I got home I was thoroughly impressed with the job he did. Most recently, with all the rain we've gotten, my off white Berber carpet was embarrassingly dirty from the dogs tracking in on wet feet. He came out again today, and once again I am thoroughly impressed. He arrived on time, works alone, is very efficient (3 rooms, 2 arm charms in less than 3.5 hours). Oh yeah, and he does upholstery at the same reasonable price that he does carpeting. The more rooms you have the less expensive. I will use him again and again. Thanks Heather for your review and thanks Steve for an excellent job. http://www.superbcarpetcleaning.com/index.html

Found this company on Yelp and contacted Don to clean my 10' drapes in our family room. The drapes…read moreare over 20 years old but still in pretty good condition (other than one of the lining). Scheduling was pretty easy. Don came and did a thorough dusting then cleaning. He took care to protect surrounding items and even helped us move the sofa out of the way. I can tell he takes pride in a job well done which is not always easy to find these days. Highly recommended for a thorough job!

Don the owner was incredibly responsive and quick to schedule. He is very experienced and knows…read moreexactly what he is doing! He freshened up and cleaned our carpet in the condo and it looks amazing! Highly recommend

Midland Floor Care was another SCORE on a very good day with Home Advisor finds. Midland Floor…read moreCare has a large number of very positive reviews, all well-deserved. Justin was right on time for our appointment and I enjoyed our chat. I had 3 very large handmade wool rugs to be cleaned and he measured them all and gave me a price for each rug. At $1.25 per square foot including pick up and delivery, I was very happy that my beautiful rigs would be fresh and clean and I would not have to spend an extraordinary amount of money to do it. The following week, a Midland Floor Care team came out and picked up my rugs, both young men were personable and professional. Very nice to deal with. My rugs are taking slightly longer than the usual time to process, but the important thing from a customers service prospective is that Justin is very prompt about replying to phone calls and texts, so I know exactly where things stand. Communication is often missing from customer service these days, but Justin is excellent. It has been a pleasure doing business with him.

My basement flooded and I needed four carpets cleaned. I searched for services on a home…read moreimprovement site. Justin was the first to call and arrived the same day. He was very professional and provided excellent service. He photographed my rugs and provided email status updates during the cleaning and drying process. I would highly recommend this company.

We used to live in Phoenix and have been having carpet shampooed for years now, for our own home as…read morewell as for rental properties that we had owned. I dare say OMA has been one of the BEST company I have hired. Professional, affordable and the owner, Mike Akins, is friendly, honest and professional. I originally called him out to clean the basement carpet after sewage water from a plumbing emergency had soaked the carpet. His pricing was so good that I ended up having him do most of the house. Then Mike surprised me and went over and above the space that we had previously agreed on! Amazing work ethics! And now that basement carpet looks like new and no longer smells, and there are those hallmark clean carpet streak marks all over. Thank you, Mike! You will have a repeat customer in me for all my carpet shampooing needs. P.S. But don't buy the Yelp voucher as Mike said they have been trying to take that off their listing for a long time, to no avail. In other words, OMA does not honor that Yelp voucher. I will need to get a refund back from Yelp or my credit card.

Residence - cleaning oriental rugs and heavily soiled carpet. OMA Professional provides experienced…read moreand quality service. The value is competitive but the result exceeds the cost. Commercial - my church. The banquet hall carpet had been soiled over time with spillage that had become embedded, spots, etc. Several "professional" carpet cleaners had tried and said the carpet could be cleaned to our satisfaction. In comes OMA Professional and did what the naysayers said couldn't be and perform the services with grace and courtesy after having been told the carpet could be satisfactorily cleaned. Recommend OMA and will schedule within the next few weeks for cleaning the oriental carpets and the carpet in the home office which now has a coffee stain which I have no doubt will be removed.

My rugs and carpet turned out beautifully after John cleaned them. He even removed stains other…read morecompanies failed to get out in previous years. He he is thorough and an excellent communicator about what needs to be done and what he will do. He is also upfront and clear about the price for each room allowing the customer to remove rooms before he begins. He was more thorough than anyone we've used before. I am comparing him to three other cleaners (I rated the other companies service from excellent to avoid.) I will definitely use him again.

We have used Deluxe Carpet Cleaning for over 30 years and have never been disappointed. No matter…read morehow dirty the carpets are, the owner (John Stickley), can magically make them look like new. We moved into our home 35 years and still have the original white carpets in many rooms and John cleans them up beautifully every time. He does an outstanding job. We highly recommend him to anyone who desires excellent carpet-cleaning service. The Johnsons - Bowie, MD.