If I could give negative stars, I would. This catering company was every bride's nightmare. I…read morebooked them TWO YEARS before my wedding, as a returning customer (I had used them for my quince), and still, the experience was beyond unprofessional and disappointing.
From the start, they couldn't even get my wedding date straight. They repeatedly called to confirm details they already had on file. Every meeting was the same -- "yes, we can do that, yes, we have that" -- but when it came down to execution, they delivered the complete opposite. The only time they were quick and consistent was when they needed payment.
The food and service were appalling. What was supposed to be a black-tie event turned into something that looked like it was thrown together from Sam's Club. The appetizers? A sad fruit and veggie tray, a cheap pasta salad, and nothing close to what we discussed. The beer was served warm, and guests were told it "ran out" -- even though we later found out there were TEN full cases left untouched in the back. I was promised four margarita machines; only three worked, and THEY decided the flavors, not me. The entrees were cold, and to top it off, one waiter dropped bread on the floor, picked it up, and PUT IT BACK. Completely unacceptable.
They cut corners everywhere. They were supposed to provide plates for the cake -- instead, they pulled out Styrofoam plates. At a black-tie wedding. The bar staff was rude and unprofessional, and they even damaged the venue's carpet during service. Despite me begging for a bar count for months so I could budget properly, I didn't get it until DECEMBER 10 -- less than a month before my January wedding.
They disregarded my instructions completely. I personally went to the venue before the wedding to place name cards and seating diagrams for every table, with specific instructions for tables of 8 and 10 guests. I detailed everything. They ignored it all and still managed to screw up the layout I had worked so hard to perfect.
Their lack of respect was unbelievable. My parents and I once scheduled a meeting with them, and both of my parents took off work to attend. We arrived, and no one was there. They asked us to wait an hour, so we did. After another hour, still no one showed up. No apology. No explanation. Just complete disregard for our time.
And if that wasn't enough, after the wedding, they even had the nerve to call and tell me off because they took the wrong tables from the venue. They accused us of being in the wrong, only to realize later that THEY had made the mistake.
The list of failures goes on and on. I genuinely don't understand how this company is still in business. They embarrassed me in front of my guests, disrespected my family's time and money, and turned what should have been the happiest day of my life into a nightmare.
Do yourself a favor -- do not book them. I wouldn't recommend them to my worst enemy.
