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    Party Fair

    2.9 (20 reviews)
    Closed 10:00 am - 6:00 pm

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    Mina S.

    This place has the WORST customer service! I rented a helium canister from them for my sister's bridal shower last month and paid extra for the large one that I was told should fill around 72 balloons. The woman who gave me the canister in the store brought out an old, very rusted one and told me that I looked like a "nice person" and she wouldn't want to have to charge me extra if the attachment nozzle on the canister breaks if I transport the canister with the nozzle on and it falls over in my car! I couldn't believe what I was hearing! That was a very condescending tone and all she had to do was say "Please be aware that the nozzle is fragile and will break if you leave it on the canister and drive with it or if it falls over. We do charge a fee for a broken nozzle." So, the first problem is that this company made me write my debit card number on a piece of paper and they kept it in their store until I returned it on the Monday before giving it back to me. As anyone knows, companies are not allowed to retain credit/debit card numbers! So my credit card information was laying around in the store for 3 days! Who knows who had access to it in the store? Then she proceeded to "test" the canister with a display and explained how the apparatus works. The moment she unscrewed the valve, the helium erupted from the nozzle so loudly I was startled. It sounded like it was going explode! She quickly shut off the valve and said "Let me get you another nozzle." She attached the new one and tested it for a few seconds and it appeared to work. I was concerned about my debit card information and by the sound of that canister, but I had prepaid for the thing so I took it anyway. On the day of the event, I attempted to use the rusty canister, which, incidentally got rust all over my clothes, but instead of being able to fill the 60 balloons I had purchased, it once again sounded like it did in the store - with a shockingly loud, eardrum-splitting noise and it began leaking helium into the apartment with my husband, mother and baby there. I had to take my baby into a bedroom and close the door because the noise was so loud and because of the helium leak! I believe that the thread on the canister was likely stripped from use over time and they had rented me out a faulty one. Eventually, I had to wrap some uninflated balloons around the area where the nozzle attaches to the canister, and I managed to fill about 32 small balloons before the helium ran out. Not to mention the rust all over my hands and the balloons that had to be constantly washed/wiped off! This was a massively time consuming process, and as guests were arriving soon we didn't have time to call the store or go in to change out the canister. I also didn't have time to attach ribbons to the balloons, so I had to leave them where they were. This really ruined the look I was going for with the party and caused me embarrassment as I had to explain to our guests what the problem was. When I returned the canister (which I had to put in a plastic garbage bag to prevent the rust from destroying the carpeting in my trunk!) the next morning the same associate was there and I told her that it was a faulty canister and that I could only inflate about 32 balloons when I paid extra for the large canister which should have given me at least enough helium for 70+ balloons! She clearly was not bothered and just said "Oh, I'm sorry." She was not remotely interested in dealing with my complaint and looked like she just wanted me to leave the store. So my complaint went nowhere - I wasn't offered a partial refund or a discount or coupon or anything even though this ruined the look of my party and caused me embarrassment in front of our guests and got rust on my clothes. Next time I need balloons I'll go to Party City and buy a new, disposable canister rather than trusting this place that rents out old, rusty equipment that doesn't work then charges you full price for it! Avoid this place at all costs!

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    10 years ago

    The worst kind of staff I have ever come across. Rude , disinterested and super unfriendly. Will NEVER go again!

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    Party Fair

    Party Fair

    (20 reviews)

    $$

    I visited your store in Hamilton, New Jersey on February 24th 2025. I spent well over $120 in the…read morestore, and one of the purchases was for a balloon for around $13. It was a number seven rainbow mylar balloon that I wanted inflated on Friday April 4th 2025 for around 10:00am that morning. I called the night before on Thursday April 3rd saying that I was not going to be in on Friday April 4th, please don't inflate the balloon, and I'm not sure when I will be in. The person at the store on the phone that I spoke with said no problem. Fast forward to today, June 18th 2025, I went into the store and asked if we could "exchange" the number seven balloon for a dog balloon holding a red heart. I was told by the person wearing a bandanna that "yes I could exchange it". I had my yellow pick up slip of proof that I had already paid for this other balloon. Then the narrative changed that the number seven balloon had been blown up and been in their back for months and that I had to take that balloon. The balloon looked absolutely brand new, like it had just been blown up tonight. I have about 10 mylar balloons at my home that were blown up on April 4th from a different party store that are all pretty much very deflated. Some are not even flying anymore. There is absolutely no way that this balloon in the picture below was blown up back on April 4th, and that it has been sitting in their back office this long. Most "honest" party stores will not guarantee a Mylar balloon staying inflated for more than a week. This worker "lied" to my face, first said she "would" let us exchange, and then told us she "wouldn't". Not only did she lie to me, but she lied to my 7 year old daughter's face and gave her false hope when she thought we could get the dog balloon that she really wanted badly!!!! There is absolutely no reason we should not have been able to exchange the mylar seven balloon for the dog balloon my daughter really wanted!!!! I am completely outraged by the horrible customer service that your store offers, and stands by!!!!

    I bought two big number balloons at 10:04 am on April 7th. By the time I got home (10 min later),…read morethe 7 was deflated. Luckily, I went to ShopRite and they inflated another 7 for me. They also took into consideration that it was raining nonstop, and they placed the balloon into a plastic bag. It's disappointing that the grocery store provided better party service than the party store.

    Party Fair - partysupplies - Updated May 2026

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