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    Davida G.

    So disappointed in party city. I purchased special balloons from their online store and then took them in to the store to be filled for my kids first birthday. I came the day of the party to pick them up and some of the balloons were missing (apparently they had popped them, while trying to fill them up), I also paid extra for some of the larger balloons, because they were supposed to have more helium in them, but the balloons were not filled to the proper size. 35" balloons were only filled to 12", but I was charged a premium to fill the 35" balloons. When I asked where some of my balloons were, they informed me they popped them. Why didn't they call and tell me about it when it happened? I had more of the specialty balloons at home. I could have brought them to be filled up instead. I had to wait for 30 mins, while they opened my balloons and filled them to the proper sizes; they then popped some more. I asked them what they were going to do for me and they said they'd give me a refund. I told them I didn't want the refund, I needed balloons for the party. They then filled plain balloons with confetti, which looked horrible and didn't cost anything close to the price I paid for the balloons they ruined. When I got the balloons home, some of them were already on the floor. They didn't even last a few hours. I didn't have the balloons for the party. I was also told they'd give me a refund, which they didn't do, because I didn't have my receipt on me when I came to pick up the balloons, even though they had their own copy of the receipt.

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    1 year ago

    I had been getting niece's birthday balloons from Party city since the first time. Always no issue. Service is perfect.

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    1 year ago

    Horrible customer service by manager. No attention to detail and absolutely no customer service. Will never return to this location.

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    3 years ago

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    7 years ago

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    4 years ago

    Only one cash out who answers phone and everything . Waited over 15 minutes to check out Brutal customer service

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    5 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    Party Supply Depot

    Party Supply Depot

    (11 reviews)

    Langstaff

    I believe in supporting local business. But what a terrible experience this AM at Party Supply…read moreDepot. I was going to order tons of items for a 60th birthday event. Walked into the store. The cashier - female and older - was with a customer. I waited patiently until the customer left. Then very politely said: Can I get some assistance please. She basically shouted at me: I NEED SOME TIME. I HAVE TO WORK ON AN ORDER and stomped off glaring at me all the while. I left the store and vowed never to return.! There was nobody else in the store. Why not attend to a customer about to drop $200 and do your paperwork later? I have never been so abused and treated so abominably in my life. Never was like this under previous management. Shocking attitude and zero customer service. Hence these terrible reviews. Sad.

    I had purchased balloons elsewhere and had wanted to get them filled but was refused (older lady at…read moreleftmost cash register - a tad rude) due the the quality of them. I honestly wouldn't have minded if something had happened to them after they're filled. Plus I was willing to pay the minimal charge $2.50. I think they just didn't want to deal with anything not purchased from them. Next time I will get my balloons done elsewhere. Other staff were nice as I had asked about cake boxes (they didn't have any for over 10") and how the helium balloon tanks work. Prices similar to that of Party City. They did have almost everything you'd need for a party.

    Party City - partysupplies - Updated May 2026

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