I had been getting niece's birthday balloons from Party city since the first time. Always no issue. Service is perfect.

Horrible customer service by manager. No attention to detail and absolutely no customer service. Will never return to this location.

Lately I have come here to fill up helium balloons for my sons party and I would never come back to this party city ever again. The sales and manager Aaron were rude and threatened me not to return to this store . They popped the helium balloon which I brought it in because they were having a hard time filling up my huge balloon and was pressing it really hard While they were filling it. They damaged my belonging, broke it and never apologized for their mistake. Did not offer to replace it or give me a discount for a new balloon for their mistake, yet warn me not to come back to their store. Please Bring your business else where or you will regret it. read more

So disappointed in party city. I purchased special balloons from their online store and then took them in to the store to be filled for my kids first birthday. I came the day of the party to pick them up and some of the balloons were missing (apparently they had popped them, while trying to fill them up), I also paid extra for some of the larger balloons, because they were supposed to have more helium in them, but the balloons were not filled to the proper size. 35" balloons were only filled to 12", but I was charged a premium to fill the 35" balloons. When I asked where some of my balloons were, they informed me they popped them. Why didn't they call and tell me about it when it happened? I had more of the specialty balloons at home. I could have brought them to be filled up instead. I had to wait for 30 mins, while they opened my balloons and filled them to the proper sizes; they then popped some more. I asked them what they were going to do for me and they said they'd give me a refund. I told them I didn't want the refund, I needed balloons for the party. They then filled plain balloons with confetti, which looked horrible and didn't cost anything close to the price I paid for the balloons they ruined. When I got the balloons home, some of them were already on the floor. They didn't even last a few hours. I didn't have the balloons for the party. I was also told they'd give me a refund, which they didn't do, because I didn't have my receipt on me when I came to pick up the balloons, even though they had their own copy of the receipt. read more

Party City - Party Supplies Near Me - Richmond Hill, Ontario

Today I ran into the store 10 minutes before closing to get a birthday set of balloons for my son. KK and Lisa were extremely nice about the situation and kindly assisted me with my order, I left the store way after closing. They could simply tell me to come back tomorrow but they empahized with my situation and helpee me out. I have had great experience with this location ever since I moved to the area. read more

No wonder why the reviews are so bad about this place. The staff is horrible! The man working in this location is absolutely awful, Does not take 2 mins of his time to stop and answer a question just says no. When they have items in stock but can not be bothered to point you at the right direction. My 1st and last time shopping in this location. Absolutely horrible customer service. read more

Bought balloons here. Less than in 24 hours they fall down. Workers didn't put any gel inside. Just useless. Bad experience. After 26 hours we just put balloons in garbage. read more

Waited forever in cashier line because it is very short staff. The cashier handles the cash and balloon area. Tonight was even worse because the plaza is experiencing a power outage, and they run on the backup power. The store manager didn't mention to the customers, and I had to leave without getting the merchandise because even the backup power was gone. I have been waiting in line for at least 5-10 minutes (only one customer before me) because only one staff served in the cashier! Poor management! read more

Wanted to say that this store is great, ant the staff is so helpful. What made my day was when i came in to closed doors because of store closing due to corona virus. The lady that was closing, went far and beyond to help me save my little one 5th birthday. She grabbed a few balloons for me and she didnt even had to do that. She was so kind and nice to do that. We are very thankful for good human as she is. Her name is Beth and we are forever grateful read more

Party City - Party Supplies Near Me - Richmond Hill, Ontario

Horrible experience in the store. I came with the order my wife gave me with SKU's the store employees first sent me to aisle to make a selection after spending half an hour and trying to get some help, another employee said that they have it at the back After which they messed up all the order and didn't go by the list. This is the first time of me going to party city and instead of helping me I was sold the wrong items and spent 3 times more than what I came to spend, Very disappointing experience read more

Only one cash out who answers phone and everything . Waited over 15 minutes to check out Brutal customer service

Worst service I have ever experienced. Disgusting. Glad to take my business to another location. I encourage others to do the same. Unreal how a supervisor can be so rude and unaccommodating over a balloon. Wow- just wow. I had to post one star on this review but would give none if I could. read more

Terrible. I had called three weeks prior to my friend's birthday to reserve balloons and for them to be ready for 1:00pm on Friday. I had even called again three days prior to that day to confirm with someone and they said it wouldn't be a problem. When I got to the store. I waited in line for forever because they only had two people working at the store and I also found that my order wasn't filled. read more

A lot of cool party related stuff. Descent size store visited this location a few times had no problems finding what I needed they sell standard party supplies and more. Store could be in better shape but not horrible. Customer service is where I feel they could do a better job. Been to this location 3 times and every time it has taken forever to check out. My last visit I was just thinking even if they would just acknowledge the long wait line and give out a quick "Hey sorry it's taken so long we appreciate your patience" would go a long way. To recap good selection of party supplies and party related stuff but the slow service and lack of customer service needs improvement. read more

My name is Jade was at party city richmond hill this sat night I was dealing with the lady at cashier number one she was so rude I ask her for help she said she was too busy too help and mind my own business then a guy came over and ask me what my problem was I try telling him he start yelling at his employees too get away from cash and then he sent me down idle i found an employee named lisa which help me out really good her and Holman help me out they were both so helpful then went back in line got the same cashier she gave me dirty looks and told me next go somewhere else if she didnt like her service and told me too get out of store so I said I'll take my service else which she didnt know my husband runs Canadian tire he video tape everything and when he told her he work as a manger and he was calling your manager she then said they wont do Jack shit I've been here for 2 years they never did before when customers complain read more

Terrible! Saw a balloon on display that we wanted. Waiting in line at the cash to buy it and get it blown up and when i got there they said they didn't have it. I asked how can they be so sure, the numbers they have behind the cashes show which numbers are marked on the balloons, they start off in numerical order but then you look on the other side and there some there too all unorganized. The girl didn't even bother trying to look. Then i asked if we can take the one on the display and their answer was no. They are completely useless and unorganized. Completely upsetting read more

They have premium products that I really like using when I want to have a dinner party with less clean up so I can really enjoy myself. The staff helped me find what was best for my party. read more