It was getting late and i went to 3 stores trying to get a balloon bouquet for a birthday party that was going to happen in an hour. The staff was professional and helpful. I was able to get a beautiful arrangement for the party! Thanks Party City! read more

Party City - balloon bouquet - Party Supplies Near Me - Mokena, Illinois

Workers were very rude. I ask for a favor to check a price because the Halloween items were scattered everywhere. She rolled her eyes at me and said she didn't work last night. That is not what I asked I just wanted to know the price of an item. She proceeded to give me an attitude and handed me the reciept and sarcastically said have a nice day while rolling her eyes. I felt bad for the one employee that was actually doing their job correctly while the other 4 were not doing so and if they had to help a customer they would have an attitude. I believe the company needs to reconsider the employees that were working there today. read more

Nice selection of party supplies weather its a child's birthday party to graduation to weddings Plenty of merchandise and good prices too Whats not to like ? read more

The fact that the sign says "arty city" pretty much says it all. This location is pretty unkempt and disorganized with birthday stuff in the seasonal section, party supplies in the candy, and even lots of items laying on the floor. It could have been a bad day or something cause I came in close to Valentine's Day, but I've been to enough Party Citys to recognize when one is under the standard. read more

Party City - Arty city - Party Supplies Near Me - Mokena, Illinois

So many times customers will complain about customer service so I wanted to make sure I gave a big "kudos" to Kelly the manager at this location. She went out of her way to help me locate a receipt in their system that I accidentally threw away and needed for work. She not only found it, but printed it out and set it aside in an envelope so it would be ready when I picked it up. read more

Celebrating during a pandemic can be tough in many ways. Being able to find the right decor is too. This Party City fulfilled everything that I needed to make sure my grad received an at-home celebration for the books! I ordered everything online, chose a pick up time, and the items were ready as soon as I walked in the door! Everyone was so polite and helpful. This Party City is my new destination for all of my party and costume gear. Their service makes the drive here worthwhile. read more

I needed party supplies for my friends upcoming birthday party and this store didn't have anything in stock that I was looking for. The employee didn't know what he was doing, so I asked to speak to a manager. I was greeted to the manager Nicole who wasn't helpful either and didn't provide me any help like the employee did. This store is a complete joke honestly , how does a party supply store not supply specific party needs. read more

I went in there today last minute for my daughter's birthday. Loretta was helping me and she was extremely nice and accommodating. Even though she was very busy she took the time to take care of me and get me what I needed. I really appreciated her help! read more

went to get balloons and tshirts for grandson . they want all your personal information before they will blow up the balloons, told was uncomfortable giving that info they told me to go somewhere else. then ask for area mgr phone number or number of costumer service they said I was harassing them and leave the store . the manager and girl inflation balloons were unprofessional and rude . will never shop there again . terrible experience! read more

We called at 5:45 and waited on hold for over an hour and no one answered and we didn't know they would close their store with out telling us or disconnecting us. read more

The place to go for literally any party item you may need. Kids birthdays, weddings, baby showers, milestone birthdays are just a few of the categories. They also are a great place to get balloons. I think they even have rental items. The only thing they don't have a good selection of are cards wrapping paper and gift bags. I find this rather odd. It could have been the one stop shop. read more

This place is basically empty and they want 30 to 40 minutes to blow up 8 balloons. Maybe they should hire some people that want to work in there and actually sell some product. I actually watched them blow up two balloons for the ahead of me and took them about 15 seconds. If you plan on stopping by to pick something up I hope you have plenty of time. read more

I just want to thank the employee who took the time to check stock on a batgirl costume for my daughter that she wanted to wear for super hero day at school . They help me make a kindergarten very happy . I was running out of time and she took the phone call , check and had item in front . Told her I might be a min late after closing she said she will let her manager know .... thank you read more

PSA: listen if y'all don't want to work here then give it to someone else! The woman who assisted me the 1st time there SLAMMED the "balloon price binder" on the table and started talking under her breathe and yelled when I asked her to repeat. Then she kept huffing and puffing at me like I knew balloon talk! I didn't know about the helium to make balloons last longer so like, take it easy on me.. She even crouched down like bending her knees with her face laying on the counter , it was SO strange!! Tossing pens and stuff behind the desk like it was my fault or something .. like .. lady QUIT IF YOU DONT LIKE WORKING THERE. She's lucky I had both my toddlers with me, I was livid but I hid it well and tried to kill her with kindness. It was a great example to show my children how patient we can be when treated so poorly. I ran out as soon as she handed me the receipt, if I would've stayed longer I would've made a scene. Managers, pull up the video from 12.15 mid-afternoon, you will definitely see the slamming, the crouching down. You will see me look back at my family completely embarrassed. Will have to place orders at a diff location bcus I can't go through this again. Balloons were great when I picked up, and yah they def lasted long so whatever extra I paid was worth the $. Sadly I just can't get treated like shit, and I definitely don't wanna pull a Karen. read more

I wish I could give a 0....Staff is very Rude and Poor customer service. Came in to pick up balloons and it was very chaotic. Stood in line for 45 minutes to pick up balloons I already ordered and paid for online. When finally reached counter the cashier was very rude. It took her another 10 minutes to find order after claiming I didn't have one. When she finally found my order it was incorrect and then accused me of putting my order in wrong. I showed her my receipt to prove that it was correct and at that time she just walked away and called me illiterate. I asked to speak with the manager and she refused to get the manager. Another associate fixed my order and gave me the correct balloons. Horrible experience. It took almost 2 hours just to pick up balloons that were already Pre-ordered and Pre-paid which is ridiculous! read more

I give this store zero stars. The fact that you are unorganized and frantic doesn't make it alright to be completely rude to customers. The worst part about it is that the rudest person is the person in charge. When your leadership is negative your whole staff is negative. Terrible experience. read more

I went into party city on Saturday 9/19/2020 looking for some things for my nephews birthday party. They had everything I needed except this birthday banner. There was this girl there her name was melissa she was the most helpful girl looking up where i could find it at another location and everything. She said it was her 5th day i would have never known if she didnt tell me. She went above and beyond! read more

This store is just awful!! The staff is never helpful and when you ask for help they are annoyed! The manager is soooo nasty and never smiles! Came in to get my balloons they weren't ready so I came back. I asked the girl behind the counter( who was the manager) for my balloons she took my receipt looked at it then threw it back at me! She never said anything to me like oh so sorry for the delay or anything!! I will now go to Orland Park!! read more

No helium shortage here! After experiencing difficulties at every other location I've visited, I have had no problems with my balloon orders here. They even get my orders together when I come in at the last minute! Staff is incredibly helpful, and the selection is huge. read more

New location and fairly large. They have everything you need for a Birthday party, Mardi gras, Valentine, Halloween costumes and decorations, cards, balloons, candy, party favors and just a bunch of other items too decorate yourself or the event you are planning. One stop shopping for all your party needs. Decent prices and helpful staff. read more

GGGRRR I came in for a lousy Graduation card.. And I got in line behind everyone purchasing balloons!! One young lady, blowing up balloons & no one else on a register!! HERE'S A CONCEPT: Have 3 people up front, one to do balloons ONLY, one to ring up cards, and one to help them figure it out. read more

Three times in three months I have been turned away to purchase and fill balloons elsewhere... if you have a helium shortage why not be courteous and place a sign on the store front and notify people before they wait in line for 10 minutes. Also - It's a bit ignorant to be filling helium balloons for someone else yet turn another customers request away... how is it that flower shops and mom and pop stores can keep helium in midst of a shortage but a party city chain can not. You're a major party store - get it together. read more

This is a fantastic Party City!. Dylan at the front register was super helpful, super kind, and went above and beyond. He found me a box to put balloons in for surprising my children to Disney because the one I brought was too small. He packed them in and even said to come back if they didn't make it until Christmas. I will definitely be coming back! read more

This employee is ignoring my phone call. Doesn't want to help at all! Very Rude customer service!

I called ahead for gender reveal confetti cannons. They were one of the only stores in the area that had at least one of each! The worker was kind enough to set one of each aside for me because I couldn't get there until after work. We brought our envelope in and the workers were so excited, kind, and considerate. They opened the envelope all the way on the other side of the store so there was no chance of us overhearing or seeing the answer. They scanned the cannon we needed on another register to make sure the gender did not pop up on the receipt and they checked the entire cannon to make sure it did not say which one was on there. They thought of everything! I would definitely recommend going to this party city for your gender reveal needs. Their excitement and kindness was exactly the experience I wanted. Plus the confetti cannon was AMAZING! So much confetti came out and it was perfect. read more

I visited this location to purchase some decorations for my daughters 18th neon birthday party.i had no ideal of what I was looking for but the staff was so attentive and helpful and guided me through a difficult situation read more

Do not visit this party city location !!!! We recently moved to Mokena and was so thrilled to have party city so close to my house but what a disappointment. I'll drive the extra 10 miles to Orland Park location The mokena entire staff needs an attitude adjustment & a course on how to treat their customers went in on 3 separate occasions needed balloons for engagement was told helium shortage they didn't offer alternatives didn't say if it's a temporary thing never offered helium tanks to purchase i was asking questions ( very nicely ) and she never responded to me. Just walked away. Yesterday I wanted baby sprinkle decorations and balloons. they had helium but no sprinkle balloons in stock the girl was rude rushing me to decide and told me maybe dollar tree next door has baby balloons I wanted. The staff is so beyond rude so apathetic. Hopefully management does some intensive training and a lesson on how to smile not one staff person smiled or spoke kindly to their customers the 2 that I saw actually never spoke smiled or looked at customers I'll be shopping elsewhere and suggest everyone do the same. !!! read more