I have shopped with Party City for years and never have a bad such an awful experience like I had yesterday! Adrienne at store 195 doesn't need to be employed anywhere if she is allowed to speak to customers the way she did to me and hang up in the middle of me speaking. I called at 9:58 to simply confirm my order would be ready by 11am for pick up. She proceeds to tell me they don't service anyone regarding order pick up until 10am! And as I'm trying to explain to her that I wasn't picking up yet, and just confirming, she cuts me off and says "I'll speak to you about that when we open at 10am. Have a good day!" And hangs up in my face! I was appalled! Even if that is written somewhere in the policy, why would she answer my phone call number one?! And Furthermore, why would she not make an exception considering it was TWO MINUTES early?! I am a retail manager and would NEVER have someone so unprofessional and rude working for me! I patiently waited 2 minutes to call back and asked to speak to a manager. I was speaking to Samantha who was just as unprofessional and couldn't care less that her associate had treated me so poorly! As a manger myself, I know that my team is a reflection of me, and this is obvious by Samantha's behavior. Not only was she extremely non-chalant and had no lack of outrage for how business was handled, she continued to call me "dear" which was very condescending. She placed me on hold to check my order because that's all she really cared to talk to me about, another associate picks up the phone and tells me she will be right out with my order!!! I was just completely done at this point. It's obvious they don't communicate at this store at all! I had to explain AGAIN that I was not at the store for pick up yet, but that I just wanted to make sure it would be done and ready when I got there at 11am! Samantha FINALLY gets back on the phone and confirms my order. I come pick it up at 11 and Alex brings it out to me. One of the most professional people in this whole experience! Confirmed my order, brought it out to me in the rain and placed it in my backseat for me. I get all the way to my event to see I am missing 1 balloon. Typically I wouldn't even make a big deal about it, but considering my entire experience was dreadful, I called back to speak to Samantha again. Supposedly she gone, which I don't believe for a second, but nonetheless I speak to Deborah. Thank God this woman has some management experience and training in customer service because she was excelllent! I explained to her everything that happened and she was very displeased with how things were handled and assured me she would get back to me Monday regarding my refund. I don't ever plan on doing business with the store again, but I do commend Deborah for her professionalism and concern for how I was treated. read more