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    Drove 45 minutes for an item that online says they have 2 of. They didn't have it. Big sad

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    Little Green Apple

    Little Green Apple

    (2 reviews)

    Buying beware; the Hallmark ornaments are at least 25% more this year than last! And, higher than…read morewhat is listed in the Dream Book. So, instead of 8-10 ornaments, this year I will only buy 2. Essentially, Hallmark priced me out of being an ornament customer....Sadly.

    Every year we purchase my daughter some type of ornament. Last year we did purchase her the…read morekeepsake ornaments of Jack the Pumpkin King and Sally. These are interactive ornaments that when plugged in to the special cord will sing a song and have dialogue. When we gave them to her Jack did not work properly as the speaker was extremely distorted. Amy's did take the return of Jack but could not Replace him as they were sold out. (These seem to be very popular items). So we still had Sally and she would sing her song, but we were missing the interactive exchange. Fast forward to this year. We purchased Jack, to replace the one from last year, and Oggie Boogie. We plugged in Jack and he immediately greeted us with a "Merry Christmas". Plugged in Sally to listen to them sing together, and nothing. This was a little frustrating. I did contact Hallmark through chat and they would not help me out and suggested I call the store. I did call Amy's Hallmark on Collins Road. The person I spoke with was very pleasant and did not have an immediate answer but listened to the situation and asked for me to call back the next business day to speak with the manager. When I called back the next day the same employee answered the phone and remembered the conversation and had already briefed her manager. They did try to troubleshoot over the phone and asked if I would be willing to bring all the ornaments and the cord into the store so they could see exactly what was happening. When I arrived I was assisted by the same person who had been so empathetic and patient on the phone. The had the last Sally ornament pulled aside to test with a brand new cord. We were able to get all three ornaments interacting and she sent me home with the working Sally ornament and a new cord. This was above and beyond my expectations. The employee was awesome and willing to work with me. Thank you for service minded approach and for making it a "Nightmare Before Christmas" Christmas.

    Party City - partysupplies - Updated May 2026

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