Two stars only because I got some really great pirate themed stuff for my nephew's upcoming birthday party for super cheap - like $1 and $2 items on clearance.
Happy with the products, but the customer service here is total garbage. We asked about the location of an item, was told the wrong place (it's a big store so they should be very knowledgeable on its layout)
When we were checking out, a woman came in with a return. She was told a manager would need to process the return (ridiculous) and that the manager was currently dealing with a shipment and it was starting to rain so it might be awhile. The customer says "are you serious?" And the clerk replied yes - obviously completely oblivious to how ridiculous that was.
So we pay for our stuff, great. Get home - missing a bag. They bag items behind the counter, so it wasn't just a matter of us leaving a bag behind. When we called to ask about it, we were given the third degree about what was in the bag (makes you wonder if this happens all the time and they have a backlog of unclaimed bags) My partner goes back up to Cranberry, was again questioned what was in the bag and never given any apology.
This place sucks. If you need something there, it'd probably be better to order online. Or at least make sure you have all your items before you leave. read more