My daughter is a college student at MSU. She lives at Helix apartment complex and has her own designated paid for parking spot. On her birthday we sent flowers to her that she picked up and brought back to her apartment. She backed into what she thought was her Parking spot, ran the flowers upstairs. She came down 20 minutes later and saw a tow truck by her vehicle. She ran out there in a panic and said sir sir why are you towing my vehicle and he said you are in the wrong spot. Her spot was 2 Spots over and empty, as was most of the lot. She said I have a parking permit for my spot and it's there - 10 feet away. He said I know I saw your decal and your spot. He said you want me to tow this ? She said no, sir. He said that will be $217. She said sir it's my birthday and Im sorry I just made an honest mistake. Can you please lower my vehicle and I give you a tip for your time? He said I can't do it , once it's on he truck I have to charge you the whole charge as if I towed it. He took her drivers license verifying it was her birthday and took her credit card and charged her $217 even though he didn't tow it. I called the driver, Rafael , later that day and asked him if he thought $217 was a fair charge for parking in the wrong spot. He said he had to, company policy. I said no you didn't - you could have been a decent human being and understand this was an honest mistake. He said the person who had that spot called us because they couldn't part there and it's his job tow it away. I said yes it is, but you didn't tow it and it was 20 minutes for someone who clearly has her own spot and made a simple mistake. You could have shown an ounce of compassion and moved on. I called the company the next day to speak to the owner, Ben, to give them one last opportunity to do the right thing. Ben was even less compassionate. He said it wasn't an honest mistake in fact it was a very dis-honest thing your daughter did. This disgusted me and showed what kind of person Ben is and how bad business is that he thinks price gauging/extorting a 20 Year old female college student on her birthday is the right thing to do. My daughter was incredibly kind and apologetic throughout the whole conversation and I acknowledged she made a mistake for 20 minutes but $217 is ridiculous. These people are bad people and I wouldn't trust them with your repairs, towing, etc. read more