Well I wish I could be writing a favorable review, but we had a disappointing and frustrating experience with our visit. We dedicated our day to visiting Sintra, pre-purchased reservations to see the Pena Palace & Moorish Castle, travelled from Lisbon-Rossio train station for a 45 minute ride, then caught an Uber outside the train station upon arrival in Sintra. The main entry road that goes up into the palace entrance was closed to car traffic due to the recent rain and our driver had to drop us off in the city center. We found a Tourism Center and they advised us to walk up the 1 hour trail to the main entrance. We proceed to the trail, which started off with moderate switchback trails and rock stairs. These conditions became progressively more and more difficult. It was so challenging that at some point people had to use both hands to support themselves on rocks, or stairs to advance to the next step. For an active person, this a mild/moderate hike, but for the average person this a very challenging hike. After about an hour of hiking thru the forest, we finally reached a dirt road that required another 10-15 hike to the main entrance. At that point, we scanned our pre-purchased tickets and allowed to proceed for another 40 minute walk up a steep switchback trail. We were sweating, huffing and puffing by the time we finally arrived to the castle. We thought our situation was bad, but then noticed an 87 year old man with family members at his side, hyperventilating and about to pass out. To make matters worse, we entered the castle grounds and attempted to get in line to tour the inside part of the castle, but told that we could not enter with our current tickets since we arrived late. Our pre-purchased tickets were for 9:30am, but we arrived at 11:30am due to the road closure. They gave us the option to go back down the hill (40 minute walk) to buy new tickets with an updated entry time. We also pre-purchased our tickets for the Moorish Castle, but had enough and decided to wrap up our regrettable experience. We proceeded to walk back down the hill, but determined not to go back down thru the forest trail and encountered a different entrance/exit point. Luckily, we came across a Tuk Tuk driver who offered to drive us back the train station for €10 per person. Don't get me wrong, the views from the top are spectacular, the castle looks incredible and I'm sure it was beautiful inside, but so many things can be done better. Not sure who is in charge, or if they even care, but there are some fairly easy things that can be done to improve this experience. Afterall, this seems to be the biggest attraction in this small town. Do better!
Recommendations:
-More signage should be available to give people options on how to walk up the hill (forest trail vs paved trail).
-Allow people to pay for bus on the spot, not only with pre-purchase option.
-Ticket office available at the actual castle entrance to allow people to exchange, or update tickets, especially with late arrivals due to your road closures and not requiring them to walk back down the hill to purchase new tickets.
-Have your staff that are scanning tickets at the entrance warn people about their entry time and the need to update prior to proceeding up the 40 minute hill. read more