Wonderful warm, friendly welcome by Omar and Paulina (concierge). The location is unbeatable--the…read morecentral garden is right outside, so one needn't go anywhere when the night life begins about 7:30. The hotel, formerly a luxury residence (our understanding) is beautifully appointed.
However, while we enjoyed a complimentary glass of wine upon check-in, that was a one-time only gesture. Additionally, when we asked for an extra coffee pod (and powder creamer) for our in-room coffee maker, we were advised that the cost would be 35 MX pesos ($1.88 US). For a hotel that charges upwards of $300/night, that leaves a bad taste in my mouth. That's pretty cheesy.
Most of all, I would suggest some TOWEL RACKS and CLOTHING HOOKS. There is nowhere to hang either. Our room, very pretty, lacked bathroom privacy--one would step totally naked out of the shower into the main room (here, a few hooks for the hotel bathrobe would be helpful). I HIGHLY suggest a shower bar so that one might adjust the shower head, as well as the larger receptacles for shampoo, conditioner and shower gel. I love the L'Occtaine brand, but it is sometimes impossible to squeeze lotions out.
The service itself was GREAT!!!!