So I brought my car into Parkway's service center due to a low oil pressure light. I also happened…read moreto have a service plan with drive train coverage. I brought the car in on May 2 and got it back on June 27. During that time they were able to rack up about an $8000 bill on a $5000 car. The service plan company covered about $3900 and they "cut me a deal" leaving me with $2500 out of pocket. Let's all take some time to congratulate Rico on the sweet commission he pulled out of this deal.

I brought my Nissan to Parkway Nissan because someone tried to break into my car and in the…read moreprocess broke the door handle. They said it would $300 to fix it! I said "for a door handle"? My ins. man said no way. He said to take it to an auto body shop. So i went to Belknaps. They fixed it in 15 minutes for $113.00!! and saved me $200! Thank you Belknaps!

Had a fantastic experience at Parkway Nissan. They had the exact vehicle we wanted, price was fair,…read moreno false pretenses. Tim Scholtz is a fantastic salesperson and treated us fairly. I highly recommend.

Very disappointed with the service department…read more I want to start by saying the salesman was great. He was helpful, professional, and made the purchasing process a good experience. Unfortunately, my experience with the service department has been the complete opposite. I purchased a brand-new vehicle that had issues, and despite bringing the problem to the dealership, it was never properly resolved. The most frustrating part was dealing with Service Manager Cody. After multiple attempts to get the issue addressed, the problem was still not fixed, and eventually, communication simply stopped. Rather than working with me to find a resolution, I was essentially left without answers or follow-up. When you purchase a brand-new vehicle, you expect the dealership to stand behind it and take care of problems when they arise. Unfortunately, that has not been my experience with Parkway Nissan's service department. The salesman deserves credit for his part of the experience, but the way the service department handled the situation has left me extremely disappointed.

We just bought our second car from Parkway and I'll be back for the next one! Shane is a friendly…read moreand super helpful salesperson, and Angele in the service department takes care of my CR-V like it was her own! You really are treated like family at Parkway!

My experiences with this dealership have been confusing - specifically with Mike Parker. Shane…read moreSunderline was unable to facilitate a remote sale, but that seems like a communication issue. If you have any issues with this dealership that escalate to the level mine did, please report them to Honda customer service at 1-800-999-1009 and have a case opened. Quick version. I would personally avoid the Honda Certified Pre-Owned (CPO) 2022 Honda Accord Hybrid Sport ( VIN 1HGCV3F2XNA046155 ) for sale. The tire tread of the rear tires - as measured with the dealer's own tool in front of dealer representative Mike Parker - was under the 5/32" tread depth required to meet Honda CPO used status. The dealer representative (Mike Parker) did not offer to fix this problem after being notified of it, did not offer to talk to service about this issue, and did not offer to report this to his sales manager. Extended version. I initially communicated back and forth with Shane Sunderline. I asked for documentation from an official company email before transferring money, and it was not provided. He sent me a buyer's order via text message with numbers - a good start. He then gave me their wire transfer information to send nearly $29,000 via wire transfer. I requested documentation to be sent from an official company email. I even offered to Zoom. Shane said they don't do electronic signatures. He communicated they also do $1,000, non-refundable deposits. I asked what happens if the vehicle isn't in the condition listed - "It is non refundable so we would take a deposit down on the vehicle if your 100% certain that your interested". I asked if there is anything in writing for this. I did not receive a clear "yes." I received an explanation that they would mark the car as sold and I would come in and do the paperwork in person. I called in to discuss documentation with a finance person (Alicia) who understood my concerns. After their finance person offered to work on sending me something official, Mike found out about this, texted me, and that it was better if I came in person. It appeared he put a stop to the actions of the finance manager. He said I was concerned about "wiring a deposit without a receipt," which is not accurate. He offered to take my payment over the phone by credit card - still without any documentation from an official dealer email address. A screenshot from a number that comes up as a "robocall" when searched on Google doesn't inspired confidence. I felt that Shane was trying to do the right thing, but if they have an Internet sales team, that those folks should have handled this instead. I drove 3.5 hours from the Cincinnati area to Dover and called Parkway Honda to arrange an appointment. I reached Sarah Kerr from the Internet sales team on the phone, and she arranged a test drive with Mike Parker. Sarah was professional and understood my frustration. Mike was professional until I measured the tread depth on the vehicle, which was below the required 5/32"+ on the rear tires that is required to achieve a Honda CPO classification. I measured the tread depth of the tires in front of him with a tire tread depth tool that he provided me. I asked what he would do to rectify this situation. He replied that it was certified, and then refused to let me take home the numbers he had drawn up on paper. He did not offer to fix the issue. He did no offer to notify his service team of the problem with the tread depth. He did not offer to notify his sales manager of the problem. This is not how Honda dealerships are run. If there is a problem with a Honda CPO vehicle and it is brought to the attention of a dealer representative, that representative is would typically work with management to rectify the situation. The fact that the tread was below the minimum - verified in front of a dealer representative - and Mike simply claimed it was certified, indicates serious deficiencies in customer service.

Can't speak to the sales department as they didn't have the car we were looking for, but the…read moreservice department is pretty decent to deal with. They don't look to nickel and dime you like some other area dealerships.

This car dealership wants nothing to do with good customer service nor making great deals! I bought…read morea car in May 2023 and wanted to trade it in and found out I was $15k upside down on the vehicle, I'm so glad I made a ton of money for the dealership what a joke! Make sure to ask them to pull up car fax of the vehicle they will not do this up front like other dealerships!

We recently had our Mazda CX-7 at the Ferris body shop for repairs after an accident. I…read morespecifically made mention to a scraping noise in the front suspension that was not present prior to the accident. I have photos of the vehicle after the accident where the steering wheel and tires were aimed in opposite directions and I mentioned the driver had to brake hard and fish-tailed before hitting the rear-end against a barrier. I also mentioned our front suspension had gone through repairs 2 weeks prior where the dealership that performed the work said the brakes looked good in their full service inspection. We were without the vehicle for 2 weeks. After driving away, the scraping noise was still present and we were told it was pre-existing. Reviewing the itemized receipt I did not see any inspection or review of the front brakes. My main frustration: Our vehicle is not safe. It might look pretty with the body work, but it's functionally not safe. This was my first experience with Ferris and I am disappointed.

Jan 2019, I bought a 2015 a Ford Explorer. There was to be work done to it and it was never done…read more There was a shaking in the front and after a month they finally got it and just slapped a new tire on it. Didn't fix the problem. Jake the salesman said he'd get it back in to service. Never done. So, I had to replace my brakes, rotors and have it aligned myself. Next, there was chips all over the hood. I was assured it would be fixed. I agreed and told Jake, I want it done correctly. Sanded down and repainted. Again, he said no problem. I get it back and they put a black strip over the chips, similar to a rhino liner for a ruck bed. Also, there was a piece missing that holds the part closed where the jack goes in the trunk. He said he would order it from Ford. Never got that fixed. It is still taped. I was also assured I would get the unlock code for the outside of my door. I can't even get it to work. Lastly, my car has been stuck on the My Key setting where I can't go over a certain speed, my radio won't play unless my seatbelt is fastened and the radio won't play at full volume, only half. After multiple phone calls with Jake my problems were never addressed. Finally I call and spoke with the sales manager. He said he couldn't do anything because it wasn't written down and Jake no longer worked there. He asked for a picture of the missing piece in the trunk so he can see what he can do. I texted him a picture and have never heard back. I would NEVER recommend Ferris and will not be purchasing another vehicle from them! I am highly dissatisfied and will let everyone know about my horrible experience. For being a locally owned company you would think, they would take a little more pride in what they do.