Went to visit a friend in rehab. The atmosphere when you walk in the facility is not welcoming…read more It is depressing and as you walk in deeper, it gets worse. The dark floors, walls, and poor lighting are oppressive. The stench of the facility is overbearing and caused the visitor accompanying me to gag. The smell was of urine and feces is strong. It makes you think the facility is unclean. Mostly, you worry about the personal care of those patients who are incontinent. Praying they do not have skin breakdown or worse. When our friend, the patient returned from her doctor's appointment, no one helped her back to her room. She had been gone for hours and was in pain and exhausted. She needed her pain medication and had to argue with the nurse and point out the orders from her doctor to get the proper dose. Once back in her room, after ringing the nurse, she waited 10 minutes for an CNA to help toilet her and get her back in bed to rest. I hated leaving her there and wish she had chosen another facility. Praying the care is better than the atmosphere.

From the owner: Sterling Pavilion specializes in rehabiliatation services, palliative care, and hospice. Our…read moreSkilled Nursing Care facility is staffed 24 hours per day, 7 days per week.

Terrible experience, they broke my front door to my house inadvertently and they never even came…read moreafter that not even once. I don't recommend them.

After a devastating emergency gastrectomy, I spent a month in a nursing/rehab facility. Following…read moremy stay, I was allowed to return home, but I was still in need of continuing physical therapy and nursing care. Castor provided me with those much-needed services, with home care visits from two of the most caring individuals I've ever met. I was able to reach out to them via phone or text, when I needed additional advice or support. I could not have asked for anything or anyone better! Now that I'm getting better and their services have stopped, I miss them! I know whoever they're serving, is also getting the best care possible.

I would like to get another exam but my glasses were never right even after returning for a 2nd…read moreexam. The first pair of lenses were placed wrong in the frame, and I almost fell a few times due to the placement, and the right lense was blurry. It made me dizzy. I went back because it wasn't working, and i could tell it wasnt me and i wasn't going to adjust to it as the said to wait a few weeks...i think there is only a 30 day period to get things right before they dont care anymore. My right lense is still blurry. They are unusable as it makes me dizzy due to one being correct and the other blurry. I can't "adjust" to it as they advised. I spent hundreds of dollars for basically something I can't use. I had to insist they retest and correct them. My daughter cant use hers either.My family will have to go elsewhere next time. My insurance starts over soon. Good thing January is just about a week away so I will be able to see again, out of both eyes.

Very nice experience. Customer service was excellent. Eye exam was thorough. Chelsea had the frames…read moreI wanted to try on out and ready for me after exam. I asked for her opinion on frames and she was very helpful. Donna greeted me and took me back for exam, and took care of me when I came back to pickup my glasses. She answered all my questions. Very customer focused. Overall, I couldn't ask for better service. Everyone that helped me was friendly and courteous. That's why I continue to return. Thank you for again for another nice experience!

This place is ALL ABOUT THE MONEY, so unless you have plans to get lots of work done, keep looking…read more Hoping to establish as a new patient, made appointments for spouse and myself, requesting first appointment to be a cleaning. We are seniors, hoping of course to hold on to and take care of the teeth we have. Neither of us were currently having any issues, not looking to have work done. You are in a chair just a few feet away from the other patients , separated by a partition, not even private offices. The 'hard sell' pitch began immediately with the hygenist informing me of all of the work that needed to be done, starting with a 'deep cleaning'. I explained that the deep cleaning would not be necessary, just a regular cleaning, as I have always had regular cleanings done every 6 months. This set the tone for the visit as she was unhappy about the refusal of the deep clean, so she became short and rude. Took an absolutely insane number of xrays, and then proceeded to put all of them up on a computer screen for you to see 'all the work that needs to be done'...tooth by tooth...the exam went on and on. Finally the dentist makes a 5-minute appearance, and as soon as he looked in my mouth said 'crown, crown, crown, new bridge, crown.....' At 7 crowns I lost count... Then leaves. The hygenist is now annoyed because she is being forced to 'clean my teeth'. She did not use tools, instead used a drill! It was rough, it was painful, rushed and she didn't make any apologies...said it was because I needed that "Deep Clean". Water sprayed all over my cheeks, chin and ran down my neck and face because she was in a hurry. She did a poor job, didn't even clean my bridgework. Our entire time there took 2 hours. over $4,000 worth of work needed once they gave the summary, and that was just the beginning of the work they were suggesting. Meanwhile, The best part of the appointment? My spouse's experience was identical, except he didn't speak up and refuse the 'Deep Cleaning', so after all his xrays-pictures-lecture-5-minute dentist visit, he just layed in the chair and chatted with the hygenist who told him well we won't clean your teeth today, because we're going to do that deep cleaning later. HIS two-hour appointment was simply for an insane amount of x-rays and no cleaning. Not one bit of work done on his teeth. Ridiculous. RUN, don't walk, away from this place. It's a money train.

Returned for my 6 month checkup. Outstanding professional care by experienced staff. If you are…read morelooking for a dental care home, consider True Smiles. Calm, pleasant, no pressure environment. Ample parking and handicap lift available if needed. Appointment times are as scheduled with no delays.