Approximately six years ago, we purchased a vacation package at a golf expo with the understanding…read morethat it included complimentary rounds of golf and free tickets to Busch Gardens. At the time of purchase, we specifically asked whether attendance at a sales presentation would be required, and we were clearly assured that it would not be necessary since we had paid upfront for our stay. Fast forward to the present--after years of waiting, we finally had the opportunity to use this vacation. Upon contacting the resort, however, we were informed that the property had changed ownership and, as a result, access to the Kingsmill golf courses was no longer included. Additionally, we were told that in order to receive the promised incentives, we would now be required to attend a sales presentation. This was a significant departure from the original terms and understandably disappointing. Despite our reservations, we decided to proceed with the 10 hour drive and agreed to attend the 2 1/2-hour presentation. During the booking process, I requested a two-bedroom cottage to accommodate our family, including our 11-year-old son. However, upon arrival, we were informed that we had been assigned a one-bedroom unit. When I raised the issue with the front desk, the staff member (Jordan) was dismissive and insisted that the reservation reflected a one-bedroom, offering no solution or apology. The interaction felt unnecessarily rude and unprofessional. As a result, our son had to sleep on the pull-out couch, which he described as extremely uncomfortable due to springs poking into his back throughout the night. To make matters worse, we discovered a cockroach in the room which was an unsettling and unacceptable issue that further diminished our comfort and confidence in the cleanliness of the accommodations. My wife attempted to use the spa facilities during our stay, only to find the entire area in a state of disrepair and completely out of service. When she brought this to the attention of the front desk, she was told that they were aware of the issue and that maintenance was working on it. On our final night, a group of guests arrived in the neighboring unit and were extremely loud well into the night, disrupting our sleep and adding to the overall frustration of our stay. It felt like one issue after another, with little regard for the guest experience. Overall, our experience was far from what was promised when we originally purchased the package. The lack of transparency, the unexpected requirement to attend a sales presentation, the inadequate accommodations, the poor condition of the amenities, the cleanliness and noise issues, all contributed to a deeply unsatisfactory stay.

We stayed at the Townes section. The unit was nice, and well decorated. However, it's a bit dated…read moreand can use some renovation. We really liked the location as it's relatively quiet and away from the hustle and bustle of the historic areas. Grocery stores and shops are close to the resort, which makes it quite convenient. Would give them a 5 stars if they refurbish their units. Also, wifi speed in the units was pretty pedestrian.

Yes, we have read the mixed reviews…read more Our experience: A visit to Williamsburg following an Interval International search will reveal eight very nice properties (http://www.intervalworld.com/web/cs?a=1502&areaCode=232.) All properties are cited as "premium" or "select" properties. It may be difficult to make a selection that is less than congenial for your visit. Williamsburg like Orlando seems to have overdeveloped the timeshare market, and the odds of an exchange are excellent. We enjoy the sweltering Southern summers at the beach with an air-conditioned condo, but June, July, August, and September may not be the best months to enjoy the historical museum of Williamsburg. King's Creek Plantation is located one mile from I-64, and is very easy to locate. King's Creek Plantation is a development of modern "colonial homes" with all the comforts of the 21st century. King's Creek Plantation has taken care to replicate the smaller homes of Colonial Williamsburg with fire places, several porches, in-unit washers and dryers. Using OnStar GPS, all Williamsburg attractions are minutes away. The reception area is in extreme need of professional training. Check-in is efficient; however, the girls seem to be trained NOT to answer questions. Our check-in girl professed total ignorance of the WI-FI system and was "Hell-bent" on dismissing us to the "sales counter." The sales girls are equally unhelpful, and pushed a set of materials, and replied the materials held all of our answers. The purpose of the sales counter was to schedule a 9:30AM Sunday Tour, which has been set by "Sharon," the telemarketer. Sharon refused to return our call the previous day. In addition, a second sales girl was screeching instructions to a second set of guests, and her screeching is very annoying. We were told there were few available time slots, "and these slots" were rapidly filing. The experience is a huge turn off, and while saying NO, we were nagged to accept a sales presentation. Note to King's Creek Plantation: Knock off this annoying behavior. We own 12 weeks of timeshare, and trading into Williamsburg is very easy. Our holiday time is much to valuable to include a "sales pitch!" We own five Marriott weeks, and are fans of Westin and Hyatt. King's Creek Plantation offers very similar quality to all three of these properties, and King's Creek Plantation cottages are extremely pleasant. Actually, a professional decorator given a minimum budget might work wonders with this property. King's Creek Plantation cottages may be larger than the Marriott, Westin and Hyatt properties. King's Creek Plantation cottages are nicely decorated, and insist of a three-bedroom cottage. The three-bedroom cottage offers two decks, and a front porch. In addition the lockoff unit really is a nicely equipped condo with a full kitchen and independent A/C. The lockoff also has a built in washer and dryer as does the master condo. Once one survives the "crudeness" of the check-in experience, expect to enjoy a first rate Williamsburg Holiday. We recommend highly the King's Creek Plantation cottages. We have often visited during the Christmas season, and find the Colonial exterior and interior home decorations to be inspirational. We have adopted several of these colonial decorations for our own home. The December temperature is around 50 degrees and sometimes reaches 60 degrees. The Internet provides several sites for Williamsburg, and the site to visit is http://www.history.org/. The town of Williamsburg provides several period dressed docents, but will not often have as many period docents as featured on this website. Remember, Williamsburg is not another trip to the "mouse." I remind readers of this because several docents repeat the question from unprepared tourists, "where are the rides?" While the development of Williamsburg is due to an endowment from John D. Rockefeller Jr. (http://en.wikipedia.org/wiki/Colonial_Williamsburg#Dr._Goodwin_and_the_Rockefellers) and others, operating expenses are dependent upon ticket sales. Visit the following site to learn more about ticket purchase: http://www.history.org/visit/planYourVisit/ticketPlans/#capital. Yes, a family may wander the streets of Williamsburg at no fee, but an education will come at a relatively small price. Visit http://www.colonialwilliamsburgresort.com/dining

This resort was a very nice way to spend a few days in Williamsburg. We stayed in a two bedroom…read moreunit on the first floor. The kitchen was quite nice and the bedroom we used had a nice comfortable bed. The resort itself is huge with a number of pools and hot tubs -- including an indoor pool that was heated but still a little chilly. We used two hot tubs and neither was working properly. The first was only warm and had limited working jets. The second had jets that worked okay but sounded like it was dying. The staff was fairly nice and we had a good time for the most part. There was a timeshare presentation where they were not too pushy in trying to sell you a unit.

Family-oriented vacation property. Our room was on the second floor, with a nice, shaded & slightly…read moreconcealed balcony facing the mini golf course. Our room was clean and spacious, and the property is well-maintained. Building 46 Room 201A. I didn't like that I had to get my room key from timeshare henchmen before I could leave check-in

I would not recommend booking a trip at this location. We booked an Airbnb for a three day trip and…read morewere excited but it turned into a bad situation. You are unable to change the assigned person at check in which means if other guests arrive before you do they are forced to wait until you arrive. My elderly parents were stranded with no where to go for 5 hours. I'm not sure why it matters who is checking in but I have never heard of being unable to change it.

The hotel was fairly decent with a clean room though there were signs of wear and tear on the…read morecarpet and some of the fixtures. We were disappointed that the breakfasts are no longer complimentary. Parking is good and ample. The front desk and restaurant crew were very helpful and greeted us every time. Shout out to Nancy who went the extra mile to ensure we had what we needed. The hairdryer was broken in our room and another clerk (sorry I do not recall her name) quickly went and brought us another one. The mattress seemed a little firm and was not as comfortable as other Hilton facilities, but maybe it's a sign I am getting older. We appreciated our stay but have experienced better at other Hilton facilities. This does not mean that the staff are not attentive, just a different experience for us this round. Swimming area was nice though a bit warm. Water temp was nice. Hot tub was not working very well, but they were aware and were trying to address it. Great location close to a lot of local attractions and great restaurants.

Last minute room around holidays at fair price $110. Walls and carpet very dirty worn. Hallways…read moredirty. Leaks from ceiling in bathroom. Needs renovation and care.

The condo is completely outdated. Three outlets didn't work. Lights in one bathroom burned out…read more Light in other bathroom had a strobe light effect to it so I had to unscrew the bulb. The high pressure "set a sales appointment now" at check in was nerve wracking because I was unable to get a solid answer to a couple questions and was then pretty much dismissed. Her name was Alex, I don't know if the rest of the crew is as aggressive. Won't be staying there again.

Booked through RCI for a week stay to enjoy a nice family vacation. I needed to book two rooms…read moresince I have a large family but Club Wyndham only allows for one room per name so I had to get a guest certificate and put the other room in someone else's name. The check-in process was easy and they give you a little wristband that has room access and access to all of the resort areas which is nice. Nothing worse than losing your room key card or having it de-magnetized and it doesn't work. Once I got to our rooms, I noticed that everything appeared to be clean. The toilet had some calcium buildup in mold on it though, so I had to clean them myself. The units came furnished with plenty of plates and utensils. The only issue I noticed was that the cabinets appear to be older and not well maintained. There was a lot of Boeing And peeling as well as water stains. The resort had a lot of amenities on site. They had an adult only pool a regular outdoor pool and a indoor pool. The grounds also had a tennis court basketball court volleyball net and miniature golf. I did take a few strolls around the property and everything was beautiful and well-maintained. Overall, a good value for staying for the week. I was offered to sit through a presentation for some discounted Busch garden tickets, but I had already purchased my tickets prior to arriving so I did not attend the presentation. I see that many people were dissatisfied with the high-pressure sales. I'm glad I did not attend. The brief presentation probably would have ended up being several hours. They did Cole offering the presentation every morning, but I still declined. The location was very conveniently located near Busch Gardens with plenty of amenities in the area as well.

Fraud. Don't fall for it. They give you a runaround after taking your money. Cancel multiple times…read moreand later tell you they can't fulfill your package. By then, it will be too late to dispute the charges.

I booked a weekend getaway and was sent a confirmation the charges were deducted from my account…read more They cancelled on me via email. They said they called and I didn't answer. To me once the money was paid and the email confirmation came I didn't answer not know that I still had to speak to someone. I called and was on hold, transferred and spoken to in a hash manner. Please take my advice this is a scam

Attended a conference in the area and I stayed at this location. Terry at the front desk provided…read moreexcellence customer service! Great Job!!

Our trip to the Hilton Doubletree in Williamsburg Virginia was a disaster. Every piece of furniture…read morein the room was damaged. It looked like it had been purchased at a Goodwill store. Not the sort of Hilton I or my wife are used to. We are Honors members and frequent the Harrisburg Hilton, a far different experience. The room itself, room 260 also a "suite" is located far away from elevators and is an absolute hike to get to. The restaurant is nothing more than a microwave station. The decor is reminiscent of a late seventies Marriott. When we checked in there was only one person checking people in at the busiest part of the day and we, along with a number of other people, waited quite a while to get checked in. In one of the sleaziest moves by Hilton I had to pay $12 a day to park my own car in the parking lot in front of the hotel. Our thirty year relationship with this location, which started off as a Marriott, I am certain is over. Corporate Hilton needs to look into this at once.

Stephanie at registration was wonderful. She was so helpful !…read moreShe explained the amenities, restaurants. She could not have been more helpful.

A once beautiful resort is now falling apart in every aspect! JLG is suppose to be the premier…read morerestaurant and it's is in disrepair. Traffic cone on the deck that is falling apart. Elevator out of order ( how are the elderly in wheelchairs and walkers supposed to get to the bathroom when the bathroom rooms are all upstairs). Chairs falling into the floor inside. Backs of chairs missing. Walk in when the establishment opens and first word out of bartender mouth is we don't have any ice. Ice machine is broken. Come on managers you need to get your act together. Very disappointing!