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    Parks' Paw Palace

    5.0 (1 review)
    Open Open 24 hours
    Updated a few days ago

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    Services - Parks' Paw Palace

    Pet transportation

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    2 years ago

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    Crossroads Animal Hospital

    Crossroads Animal Hospital

    (30 reviews)

    I've taken both my cats plus my new puppy here, and saw Dr. Fietz. The veterinarian and every staff…read moremember I've spoken to has been friendly and professional, and really patient about answering any questions. Due to Covid they have a set up where you call when you arrive. Then the vet tech calls and asks the basics about your pet and any concerns you might have. They come outside to fetch your pet and bring them in for the exam, then the vet calls you to let you know if they spotted any concerns, recommend any treatments, and answer any questions you might have. Finally the office staff calls to check you out and they have a vestibule area set up with a cc reader so you can pay and pick up your pet. It's a lot of calling back and forth but I appreciate that they're trying to keep everyone safe, and they move everything along pretty efficiently without you feeling rushed. They are also up front about pricing everything out before you agree to anything, which is really helpful. I'll definitely continue to bring all of my four-legged friends here!

    Fool me once, shame on you. Fool me twice, shame on me…read more I should have known better. The first upsetting incident happened when they overcharged me for spaying my dog. I wrote a true review. They took responsibility for it and discounted the price, so I removed the review. My dog had an emergency. I called all over and they could take her in, so I did. I should have remembered my past experience with them and listened to everyone who says Crossroads Animal Hospital is all about the money. They gave me an estimate of roughly $400-$700. That's a big range, but at least it covers the bases. Before I even get home, they are calling back with an estimate for $1000 more. The tech tells me that she didn't know that the dog would need general anesthesia and that's more than a local. ARE YOU SERIOUS? You do surgeries all day long and you don't know that? You wait until my dog is already dropped off and under anesthesia to ask me to agree to a $1000 price increase? I'm filing a complaint. This is a total bait and switch.

    Sara Lutz Pet Services

    Sara Lutz Pet Services

    (7 reviews)

    Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet…read moremanagement/ wellbeing

    Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the…read morepoint of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of.

    Parks' Paw Palace - petboarding - Updated May 2026

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