Not impressed with Dr. Watkins and team. I've been waiting for my orthotics for over seven months…read moreand multiple fitting/ adjusting visits. They are finally ready, but now they are telling me that if my insurances doesn't cover them, I will be responsible for the balance. I was told in the very beginning that this was pre-approve/ that my insurance was covering them This has been going on since October 2025. We are now May 2026.

Dr. Stewart has done 1 of my sons 3 knee surgeries. If you need any work done on your knee, he…read moreshould be your go to doctor.

Took my wife there for a work physical. Figured ot would be the standard 45 min max including…read morepaperwork fill out time. Two hours later, I am still sitting in our parked car. Tried to search if others have had the same frustration and nothing pulls up on the internet. I am sure there are, but those complaints are well hidden. Want to make sure you know though if you go here, you will likely wait for 2+ hours to get your physical done. Yes we had a set appointment as well. The appointment was set the week before. Whatever happened to customer service? Why do many companies treat their patrons like they are beneath them? I wonder if they would even realize or care if they lost customers? Probably not.

Office was extremely professional and helpful. Quick response with very little wait time. The…read moredoctor was great , answering any questions and giving helpful advice for future care. Thank you Med one.

Dr. Courtney is AMAZING!!! I had my cortisone shot in my knee and she talked me thru each and…read moreevery step. I felt no pain.. just pressure and it was quickly over. She calmed my nerves and truly cares. Her wisdom and professionalism on my knee I feel is the BEST! I HIGHLY HIGHLY recommend her . The office is friendly, clean and prompt. I believe I receiving ultimate care.

My father's hip surgery experience with Dr. Derick Johnson has been horrific. Three months after…read morethe surgery and he can barely walk. Has had terrible popping noises when he sneezes that bring him to the ground in pain. Dr. Johnson has shown zero interest in the very poor outcome of the surgery and has left an injured patient to fend for himself. A few weeks back when he sneezed and heard a loud popping sounds and fell to his knees in pain, he called the office and asked to see the Dr. The nurse asked to rate his pain on a 1-10. He said 12!! (very unusual for my father). After checking, the nurse said they could not get him in to see the doctor. He said he was going to the emergency room. She checked with the Dr. and told him "DO NOT GO TO EMERGENCY ROOM' and at the same time, said he could not see my father. My father was in good health going into the surgery. Before the surgery, he was completely mobile and able to do yard work, bicycle and most other things he wanted to do (65 yrs. old) . Now - very limited mobility and a LOT of pain. My father has tried repeatedly to speak with the Dr. and has been unable to get the Doctor live in 2 months. I reached his staff last week and was told the Dr. would ring me Monday or Tuesday of this week. Those days have come and gone and I have not received a call. My father is in a very bad spot here and I'm starting a search to see if we can find another doctor to fix what has become a really bad situation. If you go to Dr. Johnson, I hope your experience is much better than that of my father.

I was going to be a new patient in this office, and had a dire family emergency, which…read moreunfortunately made me unable to keep the appointment. I felt horrible missing it , and had apologized up and down for it, the office manager Jan, had absolutely zero sympathy or compassion for my situation and would not allow me to reschedule . How horrible to feel in pain like I have been in for months, now only for someone to make you feel worse even after a family emergency, and say go someone where else. It would have been my first appointment . I could understand if it had happened a second or third time definitely, but to be denied your first visit because of a situation how unethical and concussion uncompassionate and pathetic is that??!!! Wrong in a many ways. This is what the world is coming to . Sad. I will let everyone I know about this place. Holland, South Haven and Allegan locations. Find a job you like Jan, because your attitude clearly shows you don't!!!

My toe was bugging me a lot and I couldn't get into my regular doctor so I Googled for a…read morepodiatrist. They got me in the next morning with Dr. Rebecca Sundling. She checked it out but had me get a few x-rays. It turns out I had fractured my foot. WHAT?! Who knows when that happened but she explained how that was affecting my toe and gave me a shot. So far, that's working great and I can walk normal without fear of taking that "wrong step". I'm giving 5 stars because she was not only quick at figuring out what's wrong but she was very personable. She even trimmed off a couple calluses for me. I also didn't have to wait long and every staff person I interacted with was friendly. In case anyone from Northwood Foot & Ankle sees this, thank you so much! :)

Sam and Jess were wonderful to work with as I worked through some back pain. They really listened…read moreat each appointment and gave great tools for me to take home to continue my healing throughout the week. I highly recommend Nephew!

You'll likely see numerous reviews from me here on this business. As I've been coming here since…read morethe owner opened years ago. Most recently this time for a back issue. Twisted wrong and could hardly tie my shoes or get dressed. Hands down this has to be the easiest PT around to work with. Call them directly, they contact your doctor for the referral. Friendly front desk, easy to schedule with, great to work with. One on one, not one PT with 2 or more patients. Had a few weeks scheduled but within a week and a half and doing my "homework" I was "back on track ". I'm a big fan of supporting small businesses as they usually go the extra mile, and Nephew is no exception. I'll continue to come here anytime I need PT!

I went in for an introductory special which included VIP Lounge Access, Pure Hydration Drip,…read morevitamin consult, and massage chair or oxygen therapy for $85. The vitamin consult is where you pick your IV fluid. Nothing on their "menu" actually has what's in it. The nurse just tells you what is best for you which seems to be one of the most expensive packages and gives you options of adding things onto that. I tell her that the only thing I care about is glutathione and what's the most economical way of getting it. She says I can pick from a shot, a $120 IV push, an up-charge of $45 to add it to the $85 bag, or one of the three packages that had it included. I am overwhelmed at this point and the menu doesn't make sense to me so I just pick the cheapest package ($129 with the introduction price) that has the glutathione included. The nurse says that it also comes with Vitamin D and Vitamin C which are good things, right? She starts the IV easily and leads us to the massage chairs. I inquired about the oxygen therapy, but they were out of oxygen. The nurse left without telling us how to use the massage chairs which also had a decent-sized menu without any kind of explanation. I chose "Japanese Massage" because I have no idea what any of it means. The machine acts like a spaceship which is kind of fun, but the issue is that it is set for someone much taller so my feet aren't even in the feet area, the strength was too firm, and it's gripping onto my legs and feet painfully. I push buttons, but I just make it worse so I turn the thing off until someone comes and explains to me how to use the massage chair and how to summon an employee when needed. The nurse finally comes back. She pushes the glutathione too fast (it burns) and then hangs a bag of fluid which I THOUGHT was vitamin C and Vitamin D. She leaves and I start to relax now that the massage chair is sorted out. After some time, another VIP customer comes in. Instead of grabbing one of the provided blankets, she drapes her jacket over the massage chair. All you can hear is "cling, tap, cling, clang" as her zipper and buttons hit the massage chair as it kneads and taps her muscles. One of the employees hears the noise from outside and tries to get her to take a blanket, but she won't take it and everyone in the VIP lounge is now subjected to the "cling clang tap tap cling" for the rest of their entire infusion. When the IV is finally done, the nurse removes the IV catheter, turns off the massage chair, and then comes at me with a big ole needle. I say "What's that?" and she says it's the vitamin D shot from my infusion package. "Wasn't that in the IV bag?" I ask and she says it's some kind of special soluble vitamin so it's not in the bag (is this common knowledge that I was supposed to know?). I refuse the shot. She says something about how she already pulled it up and walked out the door with it in her hand. It was an odd encounter that made me feel like she was annoyed with me or felt hurt by my rejection of the shot. I don't know why she did what she did, but it made me feel icky. She didn't come back so I left. Overall, I am not impressed. I've had IV infusions before in Asheville, NC, and Greenville, SC -- they've been great. I've even been a member before and got regular infusions. This is a different experience and it just doesn't stack up. Overall, it was a disappointing experience and I won't be going back even though I could benefit from the IV glutathione. The receptionist was nice and very helpful. He gets five stars. He helped me with the massage chair, he TRIED to stop the lady's clinging jacket, he gave me a discount when I told him that I didn't use the vitamin D shot because it wasn't explained to me to be a shot, and was very attentive and kind. He should get a raise because he was the redeeming quality of the facility.