Not impressed with Dr. Watkins and team. I've been waiting for my orthotics for over seven months…read moreand multiple fitting/ adjusting visits. They are finally ready, but now they are telling me that if my insurances doesn't cover them, I will be responsible for the balance. I was told in the very beginning that this was pre-approve/ that my insurance was covering them This has been going on since October 2025. We are now May 2026.

Good luck getting to speak with a live real person. You get to wait in a queue and then told to…read moreleave a message. Hopefully they will call you in a timely manner (may take 24 hours). Virtual assistant sucks! This needs attention and change!!!

I'm unsure the name of the medical assistant who assisted me, but he was truly caring and a calming…read morepresence; not to mention, he had to draw blood and give me a shot-- both of which were the LEAST painful experiences I've had in my life (I've had a lot of blood drawn and shots given). Whatever he's doing, he should teach many other health care professionals his ways! Not sure if you can locate the individual, but he was great!

Took my wife there for a work physical. Figured ot would be the standard 45 min max including…read morepaperwork fill out time. Two hours later, I am still sitting in our parked car. Tried to search if others have had the same frustration and nothing pulls up on the internet. I am sure there are, but those complaints are well hidden. Want to make sure you know though if you go here, you will likely wait for 2+ hours to get your physical done. Yes we had a set appointment as well. The appointment was set the week before. Whatever happened to customer service? Why do many companies treat their patrons like they are beneath them? I wonder if they would even realize or care if they lost customers? Probably not.

Dr. Courtney is AMAZING!!! I had my cortisone shot in my knee and she talked me thru each and…read moreevery step. I felt no pain.. just pressure and it was quickly over. She calmed my nerves and truly cares. Her wisdom and professionalism on my knee I feel is the BEST! I HIGHLY HIGHLY recommend her . The office is friendly, clean and prompt. I believe I receiving ultimate care.

My father's hip surgery experience with Dr. Derick Johnson has been horrific. Three months after…read morethe surgery and he can barely walk. Has had terrible popping noises when he sneezes that bring him to the ground in pain. Dr. Johnson has shown zero interest in the very poor outcome of the surgery and has left an injured patient to fend for himself. A few weeks back when he sneezed and heard a loud popping sounds and fell to his knees in pain, he called the office and asked to see the Dr. The nurse asked to rate his pain on a 1-10. He said 12!! (very unusual for my father). After checking, the nurse said they could not get him in to see the doctor. He said he was going to the emergency room. She checked with the Dr. and told him "DO NOT GO TO EMERGENCY ROOM' and at the same time, said he could not see my father. My father was in good health going into the surgery. Before the surgery, he was completely mobile and able to do yard work, bicycle and most other things he wanted to do (65 yrs. old) . Now - very limited mobility and a LOT of pain. My father has tried repeatedly to speak with the Dr. and has been unable to get the Doctor live in 2 months. I reached his staff last week and was told the Dr. would ring me Monday or Tuesday of this week. Those days have come and gone and I have not received a call. My father is in a very bad spot here and I'm starting a search to see if we can find another doctor to fix what has become a really bad situation. If you go to Dr. Johnson, I hope your experience is much better than that of my father.

I was going to be a new patient in this office, and had a dire family emergency, which…read moreunfortunately made me unable to keep the appointment. I felt horrible missing it , and had apologized up and down for it, the office manager Jan, had absolutely zero sympathy or compassion for my situation and would not allow me to reschedule . How horrible to feel in pain like I have been in for months, now only for someone to make you feel worse even after a family emergency, and say go someone where else. It would have been my first appointment . I could understand if it had happened a second or third time definitely, but to be denied your first visit because of a situation how unethical and concussion uncompassionate and pathetic is that??!!! Wrong in a many ways. This is what the world is coming to . Sad. I will let everyone I know about this place. Holland, South Haven and Allegan locations. Find a job you like Jan, because your attitude clearly shows you don't!!!

My toe was bugging me a lot and I couldn't get into my regular doctor so I Googled for a…read morepodiatrist. They got me in the next morning with Dr. Rebecca Sundling. She checked it out but had me get a few x-rays. It turns out I had fractured my foot. WHAT?! Who knows when that happened but she explained how that was affecting my toe and gave me a shot. So far, that's working great and I can walk normal without fear of taking that "wrong step". I'm giving 5 stars because she was not only quick at figuring out what's wrong but she was very personable. She even trimmed off a couple calluses for me. I also didn't have to wait long and every staff person I interacted with was friendly. In case anyone from Northwood Foot & Ankle sees this, thank you so much! :)

Sam and Jess were wonderful to work with as I worked through some back pain. They really listened…read moreat each appointment and gave great tools for me to take home to continue my healing throughout the week. I highly recommend Nephew!

You'll likely see numerous reviews from me here on this business. As I've been coming here since…read morethe owner opened years ago. Most recently this time for a back issue. Twisted wrong and could hardly tie my shoes or get dressed. Hands down this has to be the easiest PT around to work with. Call them directly, they contact your doctor for the referral. Friendly front desk, easy to schedule with, great to work with. One on one, not one PT with 2 or more patients. Had a few weeks scheduled but within a week and a half and doing my "homework" I was "back on track ". I'm a big fan of supporting small businesses as they usually go the extra mile, and Nephew is no exception. I'll continue to come here anytime I need PT!

Dr. Steph is wonderful. My.kids and I see her monthly. She has helped me through several neck and…read moreback issues as well as my most recent pregnancy. My kiddos love seeing their "back doctor" and we all highly recommend Back to Health!

My husband and I are new to the area. We began searching for a chiropractor in the area, and I…read moresigned up for Back to Health Chiropractic based on a Facebook ad where they were offering a "wellness" package for $52. At first glance, they seemed like an overall friendly place -- especially when the entry board welcome us by first name -- but some red flags immediately turned us off: - the parking lot was tight and had a very awkward traffic flow - upon entry, it looked pretty organized, but the self-serve kiosks were not your typical check-in stations - the exam/treatment areas were impersonal, offered no privacy, and gave us an "assembly line" vibe - the place was quite noisy The tech who went through the questions and did our x-rays was very nice (she had only been there four months), and the Dr. Britt was very personable and kind. We were scheduled for a second visit where they would go over the proposed treatment plan, and we paid our $52 each. During the second visit, we met with Dr. Britt. He went over our x-rays and proposed treatment plan, then adjusted us for the first time. After he dropped us off with the insurance/billing staff, the experience quickly went downhill. She immediately went over the reasons why our chiropractor visits would not be submitted to our insurances, would have to be paid 100% out of pocket, and required payment on the day of service. Their reason? She advised that our health insurance plans do not cover wellness chiropractor treatments and they were not going to do something that would cause them to be audited. She repeatedly advised that they COULD submit the claims to our insurance carriers and that they WOULD get paid; however, they DID NOT WANT to take a chance on getting audited. We feel that this was an underhanded way to get our money. They had our insurance information from day 1, and they knew the proposed treatment plan. If it was known that insurance would not cover our visit, why not tell us up front and give us the chance to refuse treatment? I have chronic neck and lower back pain. I have been treated by two chiropractic practices over the last decade or so and have never had a problem with insurance coverage. The State of Michigan offers health plans that cover chiropractic visits. This latest experience did not feel right.