Owners, or whoever is in charge here. No ice, no refrigerator in rooms, no Air conditioning, no coffee pot in room, only fan and window with whatever flies in. Customer service- Ask a question to mr Singh at counter and be told you must wait 45 minutes while he signs in. We needed to ask for ground floor room as the elevator became broke on our first day after taking our luggage upstairs 3rd floor. I asked for 2nd room key but once I got it doesn't open your room door. Ask for ice and he has none but will charge you 2€ for small bottle water, he said he has lemon water on counter for guests but it is now warm water sitting out all day without ice. My visiting guests who bought breakfast with us was told to pay next morning but when you go to pay, nobody is at desk to pay until 10:00 but they must leave and was told to pay the chef, but chef has no change to give back so chef keeps rest. Doors on lobby refrigerator are locked, you must wait til sighn logs in his desk computer before opening refrigerator to buy a semi cold drink. No cold water in lobby for anyone. it's 89*F and the lobby is very warm. I approached the desk, nobody there, I tapped my unusable room card on counter and mr Singh came around corner chewing something, and told me he was having his lunch. I told him My card doesn't work, he said i must try it upside down or sideways or, I stopped him & said It doesn't work after 7 tries but he wants to argue with me. i said please give me a new card that works on my room door. He gave me bad look, said okay i'll give you a new card. Maid came in anyway while my "Do not disturb" sign on door and only folded my duvet but didn't take dirty coffee cups and replace with fresh or remove garbage bags. . This hotel is being run by someone who has never ran a hotel before or understood the concept of customer service. It's in a decent location but not a great place to stay. I would rate -5 if I could. find another place if you want any service at all. We asked him if we could buy a bottle of wine, he unlocked the refrigerator and grabbed one for us, barely cold, we asked for ice to put in a bucket to keep cold. He had none. I asked Mr Singh again if he has any ice in his kitchen where they serve breakfast everyday he said normally he does but not at this time. I asked him if he has ever stayed in a hotel where they had an ice machine for the guests, he said he has never stayed in hotel where they had ice. He said "No, never". I asked if there was a place where we could drive to buy ice but he said, it's Sunday, nothing around is open. I asked if a gas station was nearby if maybe they sold ice. he said maybe a few kilometers away. I'm not from around here, I assumed he knew the area of shops that could help us. I don't think he is here for the hotel but for something else. I asked him if he knew what "Yelp" was and he said "yes". I told him I will write review and it will not be good. I said we have been guests for three days and don't get any customer service. He has nothing for the guests who stay here. He shrugged his shoulders. I don't think he even cares but he just looked down to finish counting his euros and change. He has nothing more to say. This is absolutely unacceptable way to treat guests. He hasn't even tried to apologize or try & accommodate us in any way. read more