I usually enjoy staying at Motel One hotels. As a frequent business traveller to Germany, they're…read moreusually well-decorated, comfortable, and reliable. Unfortunately, my most recent stay at Motel One Stuttgart Hauptbahnhof (From the 23rd June 2025) was an absolute nightmare due to a bed bug infestation. After going to bed early due to an early flight, I woke up during the night and noticed dark marks on the pillow. When I turned on the main light, I discovered the bed was infested with large bed bugs (I have photos). At first, I wasn't even sure what they were because of their size, and I worried that they could be ticks. It was ~1am when I went to reception who gave me a new room, but no guidance on how to handle the situation or prevent spreading the infestation. I'd already unpacked my suitcase on the bed, had clothes on the floor, and had to pack everything up in the middle of the night, exhausted and worried. I took precautions myself by showering, changing clothes I'd worn in the bed bug bed, and keeping my stuff away from the new bed. The next day, after researching and speaking with colleagues, it became clear they were bed bugs. However, things got worse after I returned home to the UK: - My partner and I both developed new, painful, itchy bites for a couple of weeks afterwards. - We endured sleepless nights and a constant sense of disgust and paranoia for thinking more and more bugs were appearing due to the number of bites that kept appearing. - We had to turn our entire bedroom upside down, wash and steam-clean everything (including hiring a steamer), and I had to dispose of my luggage and clothing from the trip for fear of releasing any more bugs into our home. Despite all of this, Motel One's response has been to deny responsibility. They claim the room was inspected beforehand and that I must have brought the bed bugs in myself - an outrageous and insulting suggestion. It's impossible for a guest to cause a full-blown infestation within a few hours of arrival, especially for the bed bugs to be the size they were. I could've accepted this as an unfortunate one-off incident if Motel One had handled it properly with an apology, accountability, and some form of compensation. Instead, their response has been dismissive and defensive, shifting blame onto me. My warning to future guests: do not stay at this hotel. Clearly, rooms are not properly inspected, and when things go wrong, Motel One will not take responsibility. Instead of resolving the issue professionally, they will try to deflect and blame the customer.

Very good, affordable and impeccably run hotel in proximity of Stuttgart's Main Train Station…read more The reception desk is managed by very friendly employees. The rooms are modern, colorful and even though they are small, the space is very efficient. They are also very clean. The bathroom is also small but ergonomic. The breakfast buffet has a lot of delicious options, ranging from sweet to savory. The hotel also has a nice internal garden where you can sit for a drink or meal and relax.

A grand European hotel literally across the street from the train station. Walking in, you feel…read morethe elegance of this hotel. The room was large with the comfy bed, sitting area and a desk. SBahn and Ubahn 1/2 block away but also walking distance to major shopping, restaurants and the Christmas Market. Would definitely stay here again.

This is a beautiful hotel. It has changed somewhat since becoming a Steigenberger property. I was a…read moreguest many years ago when it was the Graf Zeppelin. Each room was decorated differently, which was charming but not so great when you got a room that wasn't to your liking! The modernization is an improvement overall. Some things are unchanged from 20 years ago, but in perfect condition, e.g. two of the classic dining rooms. (There are casual alternatives also.) Great location, by the main train station. Also, the hotel is within walking distance of nearly everywhere I needed to go in Stuttgart. On the top floor, there was an indoor pool. In summer, I remember swimming laps, then pausing to look out the large windows, at the green hillsides and vineyards. When I returned in 2015 and 2018, the pool was unchanged! It was well-maintained and very clean.

expensive af. For everything, the room being 700 euros a night, laundry service was 250 euros for a…read morebasic load, a club sandwich in the restaurant was 29 euros. The list is obnoxious. We were allowed to check in and then immediately maintenance showed up and said they had to patch the ceiling in the bathroom. The mirror in the room had a large patch on it as well. The carpet was so dirty. This is billed as a 5 star place, but none of the effort is put forth.

I stayed in Le Meridien (the Marriott) for a company business trip in Stuttgart, Germany…read more As soon as I walked in, I was greeted warmly by the hotel staff and was able to check in relatively quickly. Overall, service was very good during my trip. My room itself was standard but comfortable. I like that you are able to opt out of daily housekeeping in exchange for a drink voucher at their bar. Wish this was more common in the US! The hotel breakfast buffet is also very good. It's a bit on the pricey side, but it gives you everything you need to start your day right. The parking garage has a few narrow areas, which made parking with our seven-seat rental van a little difficult. Shouldn't be a problem if you have a standard sized vehicle. My colleagues and I really enjoyed our stay, and I highly recommend this hotel if you are staying in Stuttgart.

A wonderful experience here at Jax for my family and I. Love the room and the amenities associated…read morewith it. Will definitely stay here every time we visit Stuttgart. It is totally worth the value. 100% percent recommend this hotel for your stay here in Stuttgart. See Ron, the night manager if you are checking in late. He's awesome.

Was here for an extended stay a few years ago with a group of friends. It's a lovely hotel, just a…read moreshort walk from the hauptbahnhof (train station). They staff are polite, helpful and friendly. Rooms are small, in the typical European style. Beds are narrow "single" beds that can be pushed together to form a double. There isn't a lot of space for open suitcases in their standard rooms unless you get a single room (which is a lot like a dorm room) or the larger "suite" which has a couch and a sitting area (also his and hers sinks in the bathroom, a stand-up shower and also a bathtub!). When you check in you are given a hotel "passport" which you show to the desk clerk each time you return to the hotel and they give you back your hotel key. The key is a big heavy metal security key on a heavy key fob so it's not fun to carry around, and this way if you are sharing rooms your roommates know if someone is in the room or not. The elevator is tiny and slow - but at least there is one. Other than checking in and out with my big luggage, I used the stairs every other time because it wasn't worth waiting for the elevator. The breakfast here was wonderful. I would stay here if only to have their breakfasts - the hot chocolate is fabulous!

As of writing this review they have 3.5 stars but I would give the hotel 4 stars at least. This…read morewas one of the few times where they did not speak english as well as we would have liked. This does not bother me at all, since when Europeans come to the USA, they really must speak english. If you think about that it's very true. We asked the girl at the front desk where we may find a gas station and she ran off and got us the luggage cart and stood next to the elevator waiting for us. The parking lot is very tiny here so I am guessing not many guests have a car and a gas station is not close by but we did manage to fill the tank and return the car before moving on to Paris. Except for that funny story all was good. Yes, free breakfast and free wifi with convenient location for the train. - 4 stars recommended.

Simple hotel, even simpler, clean yet old rooms, wall to wall carpeting was too old and full of…read moredust and musty smells that make you cough... Windows are not child safety built-in! This needs to be fixed! For a night or two max, it is bearable if you don't have other options. Mind you, why would anyone wants to go to Stuttgart for more than a night or two anyway, apart from work!

Old facility, very noisy along main streets. No AC so it was hard to fall asleep on a hot summer…read morenight, especially with the drag race on the street right outside the hotel building. The building gets hotter and hotter as you climb up the stairs. It was a stuffy, old place with very little amenities to enjoy. Very poor value. Avoid.

Good hotel in a very good location. Room was spacious and the parking was convenient though it is…read morepossibly limited. Breakfast is served buffet style. Strange thing happened at the bar. A very thorough drink menu led us to order a Manhattan. The server replied that she couldn't make the drink because there was no whiskey. "That's Maker's Mark right there". Another bartender stepped in to complete the order. The first bartender simply didn't know how to make the drink and gave a lame reason to not provide a drink that is on the menu.

Overpriced for what was received (USD$200.00) Room was…read moreclean. Extremely limited television channels, approximately only 3-5 channels available (found out later on); at first there was no service available at all; then informed the reception desk earlier regarding the television had no service available, they asked for the room number and stated they would send someone by (that was a couple of hours ago); now can watch the 3-5 channels if the streaming doesn't lock up. Receptionist desk was not very helpful and may require remedial and/or additional training for hotel related knowledge and customer relations. Bathroom was clean. Taking a shower was not convenient as it was a shower with a bathtub and the bathtub was deep; when stepping in and out of the bathtub it is best to hold the towel bar on the wall to maintain stability.

First time at this Hotel. 15 minutes from the airport and right across the street from the train…read morestation. Very nice room. Great view over the park. The staff were wonderful. The bar has outside seating overlooking the park. Will stay there again next time I am in Stuttgart, Highly recommend.

Tired rooms with outdated furniture. The nicest thing about this hotel was the breakfast buffet but…read moreeven that suffered as service was so slow. Supposedly this is one of the nicer hotels in Schlossgarten, but it wasn't anything special. The doors were very thin and we could hear children running up and down the halls in the middle of the night. The wifi internet was very annoying and needed to be logged into every time you wanted to use it.

From the owner: Im Stadtzentrum direkt im ICE-Hauptbahnhof liegt das InterCityHotel Stuttgart. Es ist der ideale…read moreAusgangspunkt für alle Aktivitäten, egal ob für Businessgäste oder für Städtereisende. Die Einkaufsmeile "Königstraße" sowie die Staatsgalerie, Staatsoper und zahlreiche Museen der Stadt sind vom Hotel aus schnell zu erreichen. Das Messegelände am Flughafen, den berühmten Zoo "Wilhelma" und das Festgelände "Cannstatter Wasen" erreichen Sie bequem mit S- und U-Bahn. Gut, dass der Zimmerausweis während Ihres Aufenthaltes zur kostenlosen Nutzung des öffentlichen Nahverkehrs in Stuttgart berechtigt. Nun steht Ihrem Kurztrip nach Stuttgart nichts mehr im Weg. Das InterCityHotel im denkmalgeschützten Gebäude des Hauptbahnhofes bietet 71 Zimmer und 5 Suiten mit zeitgemäßer und komfortabler Ausstattung. Für Seminare oder Tagungen mit bis zu 20 Teilnehmern steht ein Konferenzraum mit Tageslicht und Konferenztechnik bereit. Die Nutzung des WLANs ist für Gäste aller teilnehmenden InterCityHotels bis zu einer Bandbreite von 256 KB/s kostenfrei.