When my wife and I arrived at the hotel on Saturday, 18 June, there were 2 staff members waiting on two other couples, the staff took the time to greet us immediately. After only a few minutes, we were being assisted. The first room we were assigned was 328. I decide to have a peek at the room before gathering our luggage. We went inside the room and found the room acceptable until I walked out on the balcony. There was a pigeon which was roosting on a nest and was not going to leave. The balcony was covered in pigeon poop and feathers. We retreated back to the front desk. We overheard another unhappy couple (not sure of the particulars) requesting a new room assignment. We were assisted and assigned a new room, at my wife's request; we ended up with a room at the back end of the building away from the pool noise. I am an early to sleep and early to rise person. We pulled the car into the garage over the extreme speed bump. The speed bump is a bit ridiculous to drive a low sedan over. When we got to the room, the room was warm, but not cool. I immediately tried to adjust the thermostat, to get the room cooler. As we started settling in, we began to notice some furniture, fixtures and appliances which could have used a bit more attention (mirrors dirty, commode dirty, stove top dirty). There was a shard of wood protruding from the patio railing. We settled in regardless. The first night was an early night. The temperature inside the room the next day was getting warmer. I tried to adjust the thermostat again to help cool the room. I finally decide there was not any AC. On Sunday morning, I began my routine to read my local paper online. I am certainly glad I read it early, because shortly after the wifi went down. I kept inquiring with the front desk and received various responses. The last time I called on Monday, the response was the manager needs to contact Comcast, and he won't be in till Tuesday. Apparently, no one else is authorized to contact the cable and wifi provider except the manager. By the time Comcast was contacted, the appointment to correct the issue was set for Thursday, 4 days later. The customers were all expected to share one computer in the lobby. There are two computers, but guess what, the other one would not connect properly, so it could not be used.
On Monday afternoon, we spoke to another guest and she indicated, she had AC in her room and there was not any problem with it. I contacted the front desk and was instructed to turn the thermostat off since it was a chiller system. I did, and woke up on Tuesday morning to 91 degree temps in the room. My wife and I went out of town Tuesday, so I contacted the hotel by phone. I was informed maintenance would try to repair the AC. When I arrived back at the 89 degree room, I spoke with the front desk, only to find out the chiller system serving our room has leaks and would not get repaired until Thursday. I complained with the front desk clerk regarding the AC and the wifi situation, she offered to give us another room which was cooler. The room she offered was on the bottom level directly across from the pool area. This was not going to work for my schedule. The AC or wifi was working when we left a day early on Friday.
In conclusion, I will say the front desk staff on location was professional and considerate under the circumstances. The management in my opinion failed in every sense of the word. read more