We stayed here over the New Years Eve holiday and had a great time. Initially, I did not know what to expect because the reviews ranged from 3-4 stars. However, due to our timing and eligibility, the price point was better for us. I almost always use my Amex platinum for travel as I always get upgraded so I was a bit confused when I responded to a text from the front desk inquiring about an upgrade and they said that they do not have upgrades at this hotel. However, when we checked in with Alex (who was amazing throughout our stay), he explained that while they are a resort, they also have condos for rent/purchase. Then it made sense.
Upon entering the hotel, the lobby is very warm and cozy with two glass fire places, comfortable couches and chairs, and a great view of the mountains via the Overlook bar. However, when we arrived to our room, we had a view of the parking lot. I then requested a room with a view of the mountains only to be informed that they were in fact sold out throughout our stay. Our room also did not have a balcony, nor were we able to open the window and this coupled with the fact that the hotel is temperature controlled during the winter made for an uncomfortable stay for my husband. Instead of an HVAC system, the hotel is outfitted with mini splits which is usually not an issue as our home in Austin is outfitted with the same Samsung systems, so we are well versed in the quality. Sadly, when we turned on the a/c our unit made a clanking noise a couple of times an hour that lasted for about 1-2 minutes each time. These issues alone almost made me give them 1-2 stars, except this is what they got right:
1. Every single staff member we encountered was very nice and professional!
2. When you check in, you sign a form acknowledging that you have to give housekeeping at least 24 hours for a service request, which I did not recall. We had not had service for 3 days and when I requested it, initially, I was quoted their policy, but then 10 minutes later, I received a phone call that they would in fact fit us in that day and we were very happy to come back to a clean room
3. On the rocks bar is a great spot to hang and it's only for adults!
4. The location is 10 minutes from Main Street and right off the highway, so super convenient
5. They have an app to order a van to take you and pick you up from certain areas including Main Street, Park City Mountain and Deer Valley Mountain
6. There is a ski/snowboard rental company called Switchback Sports located on the 2nd floor
7. On the even floors, they have vending machines for pop/soda and water
8. The Overlook restaurant serves a good breakfast/brunch
9. The rooms have a mini fridge, microwave and a sink
10. Sauna/ Steam room, workout room and heated pool
Their website boasts an arcade, but the arcade no longer exists, however they do have a rather large game room with several large screen tv's, an x-box/playstation unit and nice, modern, comfortable couches and chairs. Be aware that I have seen people put their bare feet on the table and on the couches and at times, it feels like some adults just drop their kids in there and leave; they were quite unruly and loud! They also have pool tables although the cues have seen better days and the air hockey board has a flimsy puck that constantly flies off the table.
All in all, when we come back to Park City, we are not averse to staying here if we acquire a room with a view and accessible balcony for fresh air. read more