Darian did a great job showing us around, very informative and welcoming. He gave us the gold star treatment, checking out the amenities and being able to answer all the questions we had on everything- he was very knowledgeable. He accommodated us in showing the available unit thoroughly and what can be expected if we moved forward. We enjoyed our tour very much. read more

I have been sitting on writing a review for a long time as many things have happened over the years. Now that we're moving out, it seems like the best time to tell of our overall experience here. The maintenance team is efficient and kind as well as the mail lady but other than that and a couple nice leasing agents in the beginning, the office has been most unhelpful and unkind. Especially a person named Detrich, who briefly worked there when they were taking away everyone's parking spaces for construction on new studio units that still have seen no progress in the past year, and tried to mansplain to me that ownership can do whatever they want since they gave us notice and was immediately defensive when I asked about the notice since different residents received different information. He admitted to me they just found out it was happening too so obviously couldn't waste any time editing the notice and he also said they were auditing all spaces thoroughly now because some residents had 5! But now, many people can't park even one car and boy do they send emails almost daily about not parking in the leasing center or in the tuck under spaces. They won't take any initiative in tackling the wild feral cat community except tell residents not to feed them when they should be investing in trap and neuter to reduce urine odor, fighting, and breeding. We've had plumbing issues such as leaks and floods, laundry room machines usually down plus they removed the sink instead of locking the doors, major pest issues when moving from 3rd to 1st floor, and even trespassers going in the pool and stealing water from outdoor faucets. Many residents let their dogs poop and pee anywhere even though thats one thing the property provides for us is potty stations but I think they should add cameras for accountability or at least continue to get rid of those unnecessary rocks in the dog runs. Which leads me to now that we're moving out, they want to charge us over $700 because they claim our entire apartment smelled of dog urine. An absurd accusation because there is no way it did, my mother as our witness since she locked up with us, and the last thing I did was mop! They want to charge us for cleaning and replacement when we had normal wear and tear, no staining on the vinyl flooring, but it wasn't squeaky clean for the new residents. Which isn't our job to keep our deposit but to not cause extensive damage. You want to charge us to replace and clean but how can you clean something being entirely replaced? Also, any additional charge for urine odor is so deceptive regardless of everything stated previously, because we had a pre move out inspection and nothing was said at that point. My dog did not potty in our apartment especially not freely on our carpet. Could it be the poor water quality odor I was told there was nothing we can do when I complained in the past? The dog and cat urine odor constantly being sucked in any opening from the AC unit in my car to this apartment? But really the water and pipes had some odor that lingered. Paint/wall damage, sure. Made up urine odor accusation? It's insulting. Unbelievable how greedy management and property owners can be. I know residents have left units in far worse or better and still they will find a way. In conclusion, unless you know what you're paying for because of location and cost, try to avoid this place. I wonder why so many residents are moving out and there are many units available read more

Park Regency strikes again. I logged in to check my previous review and messages from July 2023, and, unsurprisingly, they were gone. Our biggest issue came after moving out. Park Regency appears to hold departing residents to an unrealistic standard for the condition of their apartment. After living there for three years, we left our unit extremely clean, aside from what I would consider normal wear and tear. Because we couldn't attend the final move-out inspection, it felt like they took the opportunity to claim the apartment smelled like pet urine and charged us $350, stating that standard cleaning wasn't enough to restore the flooring. We strongly disagree with that assessment. We were also charged $365 for carpet replacement due to stains. What makes this especially frustrating is that our unit had previously sustained water damage when the upstairs bathroom flooded into our apartment. We had been told that any carpet stains would require full replacement, yet there seemed to be no consideration for damage that resulted from the property's own maintenance issues. The most questionable charge was the $195 cleaning fee. In an email, management explained that they hire a professional cleaning crew to deep clean every apartment before the next resident moves in. If that's standard practice regardless of the condition in which a resident leaves the unit, it's difficult to understand why we were charged for it. To make matters worse, the apartment wasn't clean when we moved in three years ago. We brought that up at the time of providing our notice to vacate form and were assured it would be taken into consideration when we moved out--but that clearly wasn't the case. Our experience left us feeling that losing your security deposit is almost unavoidable, regardless of how well you maintain the apartment. Based on our experience, I would strongly encourage anyone considering Park Regency to carefully document the condition of the unit at move-in and move-out, take plenty of photos, and be prepared to dispute charges if necessary. Or just not move in at all. read more

"victor and juan the maintenance team They are professional, attentive, and always make sure everything is taken care of. They are always here when needed and very responsive to any matter that comes up. I truly appreciate their great service and how they always go above and beyond to make sure everything is handled. Thank you both! read more

I would not recommend living here. We left our apartment in excellent condition, spent hours cleaning it from top to bottom, and made sure it was spotless before moving out. Despite that management kept our entire security deposit and then had the nerve to ask for more money. Which we had to pay because they threaten to send us to collections. After paying the balance they sent us another bill, we have tried calling multiple times and nobody answers. It feels like they look for any excuse to charge former tenants instead of being fair. The whole move-out process was incredibly disappointing and left a terrible impression after being responsible tenants. If you're considering renting here, be sure to document everything and think twice before signing a lease. read more

Special thanks to Darian for his exceptional customer service. He made us feel valued and assisted us promptly, despite our being walk-ins with prior appointments on his schedule. read more

***ADDED REVIEW*** Starting to feel like a Karen because I left a review before but I don't care cuz i'm ACTUALLY livid. They assigned 8 out of the roughly 12 (guess-estimating) parking spots to the employees now. As if it wasn't hard enough to invite guests because guest parking is still ALWAYS filled with residents parking there-yup they're still doing it. Yeah, definitely not going to renew our lease. Also, totaled car is STILL there. DON'T move here if you plan to have guests/celebrations/parties unless you don't mind having your guests park across the street in residential and have to walk through a traffic light. What a joke. read more

Park Regency Club - Apartments Near Me - Downey, California

I really enjoy living here but parking is ridiculous! They tow cars left and right. I have a special needs son and park a little ways from my complex. I parked on side of the building to unload my groceries ( which i see MANY people do with there hazards on) with my son who is again special needs and non verbal. 10 mins later my car was towed !! i have been trying to call the office as its hard for me to leave my apartment with my son especially passing the pool and no answer but im sure no help would have been assisted. i understand it's not a parking spot but i was told upon moving in loading and unloading is ok. just be wary moving in or having guest over !! the guest parking lot is never free and many tenets park there !! read more

I've lived at this property for 6 years, and unfortunately, my experience with management has been frustrating. I've been incorrectly charged a $35 "no renter's insurance" violation fee three separate times this year, even though I've consistently provided proof of my active policy--by email, in person, and through their third-party verification system. Each time, the front office has acknowledged that I'm properly insured but blamed a third-party system for the mistake. The problem is, because rent is paid through the Bilt app (which doesn't allow partial payments), I've been forced to pay these extra charges out of pocket and just "wait" for credits that take weeks to process. To make matters worse, the entire complex was recently informed that residents with multiple parking spots (spots we pay $75 per month for) may lose their parking due to "renovations." What management didn't initially disclose was that they are removing garages and tuck-under spaces to build additional studio units. We were told that residents would be entered into a lottery for the remaining spots, and those not chosen would need to park in a nearby residential neighborhood, a block away. This means crossing a busy intersection and leaving cars in an unsecured, non-gated area, something that feels unsafe and unreasonable given that parking was part of our lease agreement and paid for monthly. What's most concerning is the lack of transparency and accountability from management. Residents deserve honest communication, fair billing practices, and basic safety considerations. Unfortunately, this property continues to fall short on all three. read more

I stoo by on 7/31. I was greeted right away by the receptionis. She asked me if she could help me. I responded by lett her know that I wanted to know more about the 1 bedroom apartment they had availabl. I was then introduced to Darian. He was polite, friendly, and helpful. He showed me 2 - 1 bedroom apartments so that I could make an informed decision. He answered all my questions and showed all the amenities they had to offer. He is great. Thank you Darian. read more

MiTeka is one of the best Leasing Consultants I have ever had the pleasure working with. Very professional, helpful and nice. Took her time showing and explaining everything during the tour. Was extremely helpful with the process and move in. This complex is lucky to have someone like her working here. Thank you MiTeka. read more

Mi Teka Kaufman helped me out with my appointment last weekend and she was incredibly helpful and patient while I did have my 3 yr old daughter with me. Very informative and answered all my questions. Thank you and looking forward to leading with you guys soon! read more

The pictures are deceiving! DO NOT RENT HERE!! Horrible! Dirty! Unprofessional and disgusting please to live in! The management team is the worst I have ever encountered!! They never get back to you! And when you report something wrong with the apartment they blame it on you! The first week I moved in I reported bed bugs in the carpet, and they ignored my messages, after multiple attempts to get their attention to the bed bug situation, the sent their "pest control" and made us pay for them to fix their issue!! I wanted out of my lease ASAP and they made it like hell to leave! I didn't care and left! It was so bad! I couldn't take it anymore!! Plus one time we saw a homeless in the pool area bathing! So disgusting to live there! I cannot believe they are still in business! And yes! I'm going to report it to the BBB!! read more

Darian was super helpful and gave a lot of good information. great guy! he really came through with having options for you to pick from!

Just finished touring, apartments are nice, clean, and well maintained. If touring ask for Darian, he answers all questions and answers them with kindness and compassion! Thank you! read more

Park Regency Club - If touring ask for Darian, he answers all questions and answers them with kindness and compassion! Thank you! - Apartments Near Me - Downey, California

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Darian was on top of everything, made this move super smooth. My boyfriend needed to move in asap and we appreciated the attentiveness Darian provided us. Less than a week, made it happen for him! read more

Tour went well Darian helped us out and was very informative. Building is nice and clean. Great environment. Looking forward to live here! read more

Robert was very helpful answered all my question on the tour def loved the place . Very much considering. It read more

Park Regency Club - Apartments Near Me - Downey, California

10/10 Darian helped me so much with my lease and made the process so smooth! From all my questions to helping me retrieve my packages! Parking is not the best for visitors but overall recommend read more

This place has to be deleting bad reviews or something. Just got informed that one of our paid parking spots is getting taken away, and was given no other options on where to park our car. Mind you, we are nowhere near any street parking, so do they want us to park the car up our ass? I don't understand. This complex is also very tow-happy and will tow your car even if you just think about parking in an undesignated spot. On top of that, they removed one of the major dog parks in the complex and only have a small dog park with no working gate door, and another big park in the front that has to be utilized by the hundreds of dogs that likely live in this complex. This complex is also in a terrible location and has the audacity to charge nearly $3000 for a one-bedroom apartment overlooking the riverbed. (people have literally gotten murdered there, ill attach the links below) It is wild how much apartment complexes exploit people, knowing people HAVE TO live somewhere. I will be putting my 30-day notice first thing tomorrow. I already know moving out of here is going to be a nightmare; I can already sense them keeping my deposit and charging us more on top of that. I'd bet money on that, but they'd probably take that too. Also, to the automated message that is going to reply to this post saying "we are so sorry to hear bla bla bla, please reach out to bla bla bla," I already know it is just for looks and it won't go anywhere, because you are not "sorry to hear". After all, YOU ARE THE ONES DOING IT TO US! Below are the links to the incidents that happened on the riverbed next to the apartment. https://abc7.com/post/downey-man-shot-killed-by-police-after-reportedly-lighting-fireworks/15040289/ https://www.youtube.com/watch?v=82SG7ywqVCg read more

I love how fast they are when it comes to maintenance.... quite , clean place to live-in

Great and wonderful guide and helpful person, Darian in his pursuit to make the person feel Hurd and or listen to all way around was something I wasn't expecting at first then after awhile I'm glad to have witness it. He was undoubtedly patient and answered all questions to my fulfillment and to the best of my understanding. Excellent service. Darian in a way made me feel I was meant to be here at the exact moment in time when I decided to move here. Thank you sir! read more

My experience touring Park Regency Club Apartments was great thanks to Miteka. Miteka was very welcoming and professional. She show me & my fiancé the entire building. Answer all of our questions. The process to move in was straight forward and quick . read more

We came to view apartments about an hour before the office closed because that was the only time that worked for us. Darian was the only person there and could have easily told us to visit another day;however he took his time to answer all of our questions while not only being very professional but had a great sense of humor as well. Needless to say we blown away by the whole experience and our move in date can't come soon enough! read more

Let me just say this place is amazing ! I had an amazing experience touring the apartment thanks to Miteka. She was professional, knowledgeable, and incredibly welcoming from start to finish. She took the time to answer all of my questions thoroughly and made the entire process feel easy and stress-free. It's clear she genuinely cares about helping people find the right place. If you get the chance to work with Miteka, you're in great hands. read more

I toured this apartment last week and automatically knew it was a good place for me to live. Great amenities and close to the freeway. Darian made the entire process so easy. I'm now fully settled in my apartment and so far so good! Thanks Darian i appreciate all your help! read more

I want to extend special Acknowledgments to the Park Regency Club staff. I've lived here for several years now and have witnessed all the changes of staff and management. In recent years, I must say that the staff have remained friendly and helpful. Any issues I may have had have been addressed promptly. In the past few interactions with Detric, Miteka and the assistant manager I been very pleased with their friendliness and professionalism. Also would like to acknowledge Maintenance staff who do great work of getting back to you promptly for any repairs as needed, for I understand this is a older building. Things happen. But they're right on top of it!! Thank you all for your excellent work. read more

Great service and excellent tour around the building, really friendly and respectful. thank you for the tour. Darian was very helpful.

I would like to take the time to Thank MiTeka ! Her personality and customer service combined is what you want when you are trying to find a new place to call home. I had a little trouble navigating and she was more than helpful. Even giving a tour in the rain. Such a great asset to a beautiful community! read more

Great tour by Darlan. Answered very questions and patiently show all rooms to us. He helped us with the room inquiries based on our prices and other concerns. Thank you so much! read more

I would not waste my time and go to the office and air my grievances about my issues. They fall on deaf ears. I also enjoy that you took no initiative to deny any of my experiences because you know I am not lying. YOU KNOW THAT NONE OF THE BAD REVIEWS ARE LYING. You as the manager do absolutely nothing but make residents lives unbearable. Take away parking from families and telling them to do street parking at a neighborhood and possibly get their cars towed there or even have their cars broken into. AND YOU ADVERTISE "AMPLE PARKING" LIES LIES LIES!!! I CAN NOT WAIT FOR THIS LEASE TO BE OVER I TRULY HOPE THE RESIDENTS COME TOGETHER AND DEAL WITH THE TRASH IN THE OFFICE. I also cannot wait to notify the housing authority and the local news about this horribly run place. read more

Miteka gave me a tour of the place as well as moved me in! On top of that, she also has repeatedly helped me out with any slight inconvenience I've had whether thats been with mail delivery or my gate keys. 10/10 Superb Leasing Agent as well as a great individual. Overall, its been a very smooth experience as well as a quiet one as well. No issues with noisy neighbors, stolen packages, or issues with someone parking in my designated parking spot. I would recommend living here if curious. - Current Resident read more

Robert has helped me a lot making sure everything was done properly. He also made the application process smooth and easy. He gave a great walkthrough of the whole residence as well. Great people!" read more

Nice customer service by Darian, great tour beautiful place to live. I'm moving in soon . read more

The horror stories I hear about this place. They are towing cars left and right. Taking away parking of residents. Also most new reviews are the office workers BUT you didn't hear that from me :) read more

Darian was very helpful from the tour to my move-in and even after. He made the whole process smooth and stress free for me, always answering my questions and pointing me in the right direction. I'm very happy with my experience and recommend others to check it out! read more

Darian helped my partner and I with the touring and application. He was knowledgeable, answered all of our questions, and had a great attitude. Thank you Darian! read more

Darian was very helpful during my move-in process. Felt very seamless and stress free. I had no follow up questions as all of my questions were answered up front! Great experience. read more

I went to look at apartments to move into with my partner, and my experience was incredibly pleasant. Darian, the young man who gave us the tour of the building, was extremely kind to us; he answered all our questions and explained everything. We were very happy with the visit. :) read more

Completed a tour with Darian who was very helpful and welcoming. He made sure to answer any questions we had and even worked out a solution for our tight move-in schedule. Really recommend scheduling a tour with him! Thanks again :) read more