A little fun overnight trip to Duluth had us staying in Canal Park Lodge…read more From the check in to checking out, it was an easy and smooth process. Check in is 4pm, check out is 11am. They have their own private parking lot and it's right in the heart of the downtown area and its backyard is the beautiful Lake Superior. I greatly appreciated the water station so I could stay hydrated during my stay here which is located in the lobby. Our room was on the 3rd floor (#336) facing the parking lot vs the other side of the building all have balconies and face Lake Superior. It's also less expensive facing the parking lot vs the lake. The next morning was so foggy that you couldn't even see the lake at all. The pool area was very nice with huge vaulted ceilings and a nice sized hot tub. Please note that the button for the hot tub timer is right next to the emergency button which aren't labeled well. They even have towels to use. We noticed that other families just left their discarded wet towels around on loungers vs throwing them in the laundry bin. In regards to our specific hotel room, the water spigot in the bathroom sprays very abruptly y and makes a mess so be aware of that. The bottles of shampoo, conditioner and body wash are great but it literally hurts your hands to squeeze them to get the stuff out. Plus the bottles are ribbed so it's not nice on the hands. Otherwise the room was great, beds comfy, tv worked, etc. It was also really nice to park the car and walk everywhere...the "beach", restaurants, shops, boardwalk, etc.

Happy, helpful staff. Very clean rooms and public spaces. Great free breakfast. Inviting gathering…read moreareas, inside and outside. Right on the lake, tasty brewery next door, walking distance to the lift bridge and many restaurants.

This Hampton Inn has some age on her, but she's in a great location and is well kept! I would rate…read more4 stars but the cost outpaced the age and general atmosphere of this hotel, but the price could very well be consistent with summer demand. Beautifully set along the boardwalk and canal park commercial area, this location is perfect for Duluth visitors! The hotel and room was very clean but just was from a past era. I wouldn't say the bed was super comfy but it was adequate and the room was pretty quiet. Bathroom was spacious and uniquely designed. Elevator was super slow but stairs are easily accessible. Breakfast was the average marginal Hampton breakfast but served in a very nice windowed room with views of the water. I am a Hilton Honors Diamond member and received a complimentary room upgrade- room with view of the water. This was an appreciated perk but otherwise the front desk did not acknowledge my status even when checking in.

Our stay was Sunday night Nov 23 for the Bentlyville Tour of Lights event. Initially we had…read morereserved a Queen Lakeview, but took advantage of a website offered upgrade to a King 1 Bedroom Suite (although that's not how it was labeled) with a Whirlpool (jetted tub) for an extra $40. The room labels for the upgrades to bid on did not match the labels of the rooms on the Hilton Canal Park webpage, but Michelle was very helpful in email correspondence in decoding the rooms being offered and the process of bidding on upgrades and the obligations involved. The King Suites are normally $100 more than the Queen Lakeviews for a Sunday. Oddly a Queen Partial View was also offered for bids at $80 more than our Queen Lakeview, although it would have been a downgrade. Construction was going on, which we were warned about on our stay last year. There was the expected smell of paint, commotion, and compromises on amenities because of this. You are paying a premium for the Canal Park location with this property, the event was a fifteen minute walk. Beautiful Lake Superior was about a hundred yards away across a service road, and we pretty much had the shoreline there to ourselves early Monday morning. The third floor room was clean, quiet, and adequately stocked which was expected for the price. They accommodated us with a rollaway bed for my girlfriend's daughter, though not right away. According to Business Travel News this property was built back in 1997 and last renovated 2013. It's definitely showing its age. There were several issues that likely won't be fixed with the current renovation, like dated slow elevators, which according to other reviewers has abruptly dropped with their groups inside. They have electronic checkin with the app, which is a big reason I stay with this chain, but the app didn't control the TV or the heating/cooling control, which their promo material advertises it to. I was told this was not going change with the renovation. The shower door wouldn't close all the way, so you had to be careful about water on the floor. Also when my girlfriend tried the jetted tub the hose leaked and sprayed water everywhere. The tiny laundry room had no washers (hopefully temporary with the renovation). The tiny workout room had just three of pieces of decades old equipment, a stairmaster, bike, and treadmill. It just fit me and her daughter, we had a couple people peek in and then leave while we were in there. The pool was nice. The breakfast, not in the normal dining area because of the construction, was typical generic fare to feed a lot of people cheaply despite TV promos showing a bagel shop bagel and sliced fresh fruit. I've yet to see either of these at any Hilton property. There wasn't much for snacks, you were mainly at the mercy of machines that ripped you off. I was overcharged several dollars for a bottle of Pepsi, which the evening desk person said he couldn't do anything about, but was refunded in cash the next morning by the day desk. When it happened the evening desk person mentioned the machine had outright stolen money from others without even giving drinks. When asked about the free water for 'Silver' membership, the only tangible benefit that level gets you, the evening desk girl pointed to a basket with some tiny bottles of warm Glacier Mint to apparently serve myself. This water perk is clearly just a token thing, but other Hiltons make more of an effort. The Hampton Duluth North gave us a couple of chilled large Aquafina's in a Hilton paper bag. We've stuck with the Hilton umbrella this last couple years after some bad experiences with Wyndham's, although the Hilton options for Duluth are fairly limited. A ten minute Uber ride away is the Hampton & Suites Duluth North/Mall Area, built in 2017, for two thirds the price of this one on any given night. We stayed there for the Haunted Ship event a month earlier, and 20 years newer does make a difference not to mention a more motivated staff. There are also countless other downtown Duluth hotels from competing chains and independents, like the new boutique property Force On Fifth, that likely would offer a comparable or better experience for less money. If you have to have a downtown Duluth Hilton and are willing to spend $200-$400 a night on a room depending on the day of the week, this property will just do.

General - I stayed here for a night for work while in the Duluth area…read more Location - You are right on the hill in downtown Duluth within walking distance to Canal Park and downtown's offerings. Parking is included in your stay and is found through a garage on the first floors of the hotel. So if you are staying during an popular event, this might help with parking woes. Rooms & Building - This hotel is a tower so you can get some really great views of the Lake Superior and the harbor or just downtown. Rooms are fairly spacious and include a fridge and microwave. Amenities - Crazy enough for the size of the hotel, there are two pool areas which is nice. I was staying during the week so had no issue finding a cozy spot all to myself in the hot tub on the 8th floor after work. Food - I did not eat or drink here during my stay. Breakfast is not included in your stay (boo) but there is a restaurant onsite that does offer breakfast. I was lucky that they had coffee in the lobby at least. Vibe - Easy going and super friendly staff. No complaints. Reality vs. Online - Pictures that I saw on their website and online matched the quality and condition of the hotel and rooms in-person. No surprises. Price & Final Verdict - If you want to be right in the heart of Duluth and not have to haggle over parking, this location is just right for you. Parking is included which is nice since they could easily charge for being downtown. I enjoyed my stay and would stay again if the price was right!

Room 1502 Large room was odor-free, very clean & quiet…read more(until about 730a, when a door slammed), with a great layout & well-thought-out furnishings, such as a rolling desk that nests. King bed was comfortable & climate control worked well. We paid for the $143/n room with points. Kcups provided were 2 regular, 2 decaf & 2 tea. Restaurant on site, breakfast is not included. Unlimited entry to parking garage with provided ticket (on check in)

Helpful and very nice staff. Everyone we encountered. Thank you Eric!…read more Our room was clean. And I am picky. No dust on anything. I love the funky high ceilings and industrial building. Great location. Relatively quiet room. We were on 3rd floor. There were some negatives but the were not deal breakers. There was clutter and garbage in the halls for most of our visit. The cleaning staff shared that they are short on staff so that kinda made sense. The laundry was out of order. And the elevators were pretty dirty. But if you prioritize rooms this is fine by me. And it's winter so keeping up with that would be a battle. But our room was huge. The full size fridge meant I could buy from the smokehouse and not worry about it until we left. I am looking forward to coming back next year.

Stay: July 27-31 2026…read more I rarely leave negative reviews, but our experience at The Suites Hotel at Waterfront Plaza in Duluth was disappointing from beginning to end. I stayed from July 27 through July 31. The first three nights were for a work conference, and I booked an additional night at my own expense because my family planned to visit the University of Minnesota Duluth with our son. Check-in went smoothly, and we arrived around 3:30 p.m. While housekeeping was still cleaning nearby rooms, ours initially looked fine. However, when we pulled out the sofa bed, we found a large urine stain on the mattress. I spoke with the housekeeping staff, who said they would bring us a rollaway bed. I asked if the stained mattress could simply be replaced instead. At that point, the general manager, Brittney, joined the conversation and immediately dismissed the request, saying they would only provide a rollaway. Her tone came across as rude and dismissive, which set the tone for the rest of our stay. When we returned that evening, the rollaway had been left outside our room. It was unstable and in poor condition. We also discovered the air conditioner made a loud, high-pitched squealing noise whenever it ran. Since it was late, we decided to report it the next morning. The next morning brought another surprise. When I plugged in the room's iron to press my pants for the conference, it sparked and briefly caught fire. I unplugged it immediately before anything worse happened. I reported all of these issues to the manager on duty, who was professional, apologetic, and genuinely tried to help. He replaced the rollaway with a larger mattress, attempted to address the AC issue, and offered to move us to another room. After hearing similar complaints from several coworkers staying at the hotel, I decided to remain where we were. As a goodwill gesture, he removed one night's charge from our bill, which I appreciated. Unfortunately, our final interaction erased any goodwill. Because I had booked the additional personal night when I originally made the reservation, I expected to remain in the same room. Around 12:30 p.m. on what the general manager believed was my checkout day, there was loud banging on our door. It was Brittney, asking why we hadn't checked out. I explained that I had reserved the room through July 31. She insisted I was supposed to leave that day, told me she did not have me staying another night, and said I would need to "figure that out with the front desk," while rolling her eyes and dismissing what I was telling her. My wife immediately started packing because we believed we were being forced to leave. When I went to the front desk, the staff quickly confirmed that I did, in fact, have a valid reservation through July 31. Rather than correcting the situation and allowing us to remain in our room, they informed me we would have to move to a different room. At that point, we had enough. We canceled the final night's reservation and checked out early. The manager on duty deserves recognition for trying to make things right, but the overall experience was overshadowed by poor room conditions, maintenance issues, and, most importantly, the unprofessional and dismissive behavior of the general manager. Customer service starts at the top, and unfortunately, that's where this stay fell apart.

The hotel is located farther down Canal Park. It is a bit of a walk to the main dining and shopping…read moreareas. Way too cold and windy to walk during our stay. I have Platinum status and had requested to use one of my suite nights for an upgrade. With status they will also upgrade you if a room is available. Neither had happened when I checked in despite lots of upgrade rooms being available. When I asked at check in the desk clerk did upgrade us to a slight harbor view. This is the third hotel in a row where I haven't been upgraded when a hotel has plenty of upgrade rooms available. The room had mold in the shower. The rest of the room was clean. Kudos to the desk clerk who obtained extra pillows for us as I needed them for an arm injury. Breakfast was very basic. Free parking and it was well lit.

Did a little weekend getaway to Duluth and found this place. It is located on the beach side of the…read morelift bridge and is walking distance from the beach and (over the bridge) from a lot of the town attractions. In a short, sub 10-minute walk from the hotel, you are in the thick of restaurants and bars. We also enjoyed the small hotel pool. Yes, the beach is across the street but it was nice to jump in the water and let the kids burn some energy. The room was nice enough. It is not a fancy place, but it seems pretty new, so everything was in great working order. Bed was comfy and the shower was hot. They also had a free breakfast and plenty of parking, too.

My partner and I booked a room at the Lift Bridge Lodge for a one night stay and enjoyed the great…read moreviews of the water, a lovely stroll on the Lakewalk, and its proximity to many shops and restaurants. The room was spacious and comfortable, and the employees were friendly. Breakfast in the morning was also delicious and included all the standard fare. Unfortunately a few other things stood out: - Someone else's leftovers were still in the fridge - Our room was right in front of the elevator so we could hear people hooting and hollering in the hall all through the night and early in the morning. I obviously can't blame the lodge for other visitors being loud and inconsiderate, but thicker walls would've been nice. Overall though, we enjoyed our stay and would definitely come back.

The Lift Bridge Lodge did not do a very good job helping me resolve an issue of double billing…read more While we were able to figure out how the problem arose, we were not able to come to agreement on how to proceed and the front desk person didn't even have the courtesy to alert me to the fact that he was handing me over to another person. I am giving this hotel a bad rating because some of the people at the front desk are extremely rude and quite unsophisticated in ways of good customer relations.

The inn is part of the larger Fitger's building, which reminds me of Pike Place Market in Seattle…read morebut on a smaller scale. The inn has incredible character with ornate hall carpets, stained glass, and high ceilings. Check in took only a few minutes and he explained different services available during our stay. Our room overlooked the lake, a really pretty view. It was a deluxe room and had nice space for two people, with a king bed, desk with chair, two upholstered chairs, and a mini fridge concealed in the entertainment center. The bathroom wasn't as tiny as many hotels, and seemed as if it had been renovated in the past few years. The hotel included small bottles of shampoo and conditioner, as there were no installed pumps on the walls. In the morning, the nearby board room had coffee available (tasty stuff, according to my husband) plus apples, bananas, and an assortment of granola bars and similar bars. There were also some board games available for guests. Our first night there, on a Thursday, was incredibly quiet. No road noise, no noises within the hotel. Even the AC was quiet. Our experience Friday and Saturday wasn't as pleasant because we had very loud people on one side who were talking and laughing past 11pm and also had dogs that yapped at random intervals. So, just an unfortunate draw as to who our neighbors were. That was the only negative, though. We loved how many things were walkable from our room. We went in most all the nearby shops and bought a number of things, too. People should know that the parking garage is on the other side of the complex; valet parking is also available but we didn't utilize it.

We've stayed at Fitger's many times over the years and always appreciated the charm, service, and…read moreattention to detail, but our last stay was pretty disappointing. In our room we noticed wallpaper peeling off the walls, holes in the window screen, cracked and peeling paint on the ceiling, a sagging mattress, and just a general sense that the place was not getting a lot of love. It was sad to see this great hotel in such a state of disrepair. I truly hope they can turn it around.

I gotta start with the fact that I kinda hate all hotels, even nice ones. When I stayed at the Ritz…read morein Chicago or the Parker Meridien in NYC, despite the high design and luxurious touches, they still just felt like hotels. Meh. That said, the South Pier Inn was a remarkable surprise. To be fair, we sprung for one of the large rooms that was adjacent to the Aerial Lift Bridge. The room wasn't cheap, but there is nothing like looking at your window and seeing a thousand foot tanker sailing by a stone's throw away. Amazingly, the rooms are so well insulated from noise you could miss the whole thing. Fortunately, the hotel offers ship spotting calls, even in the wee hours of the morning so you don't miss a passing vessel (if that's your thing). The front desk staff was a textbook example of Minnesota nice. Such lovely people! And the simple continental breakfast (which I also usually hate) included wild rice cranberry bread made at an 80 year old institution. We even had the misfortune of booking a room when the small parking lot was being redone. However, the hotel managed that escapade very well, providing off site parking and a shuttle service to our car. It was such a treat to be able to walk over the bridge into the canal district, for a quick dinner without a drive, and to have such a well kept home base for our Minnesota adventure. Thank you for a lovely stay. I sincerely hope we get to return.

What a stunning surprise in our cross country trip!!! A wonderful staff provided us with comfort…read moreand welcome. The bed had the most amazing sheets!!! So soft and comfortable I didn't want to leave and the jacuzzi tub had a 3D view of the channel. It was an amazing wonderful stay. My husband and I have stayed at 5 star hotels all over this country on the 4 month journey and I can honestly say this is the only one I could come back to.

Another review gives a very funny and accurate description of the parking…read more First, park in front of the hotel and let your passengers and luggage out. They will need the license plate number of your car. Then drive to 1st Street and enter the ramp. You will need to park on level 2 (slightly confusing) and then use the skyway to begin the trek to the hotel. Then take an elevator down a level and a few more turns through the maze and you see the front desk. Ask for water and a snack. :) The person who checked me in was rambling and confused. The Elite desk had a line so I ended up with him. He was the one who tried to explain the parking ramp. You will then use another set of elevators to reach your room. We were upgraded to a king suite due to status and the room was great. The temp was set to 65 so it was cold but after we figured out there were 2 separate thermostats, it warmed up. Very clean. We checked out the Club Level and there were very minimal snacks and beverages. Not worth upgrading to a Club Level room just for access. Nice location downtown.

The hotel itself is fine, the rooms are good size and it is clean, they also have a restaurant…read moreonsite. Because it is in an urban setting, the parking situation stinks, you have to drive around to the parking structure, hopefully find a spot near the walk way that connects to the hotel, walk through the walkway, take the elevator to the hotel lobby, and then take a different elevator to whatever floor your room is on. The biggest issue I have is the service and how snotty the staff is. One of the reasons I booked this hotel because it is dog friendly, when I booked the reservation, I called the hotel and requested a ground floor room near an exit and was assured it would not be a problem and they would be happy to accommodate my request. Upon check in, I found I was on the 3rd floor. I told the lady I had requested and been confirmed that I would have a ground floor room near an exit, she told me the 2nd and 3rd floor are the pet friendly rooms and she could move me to a 2nd floor room if that was better. I said, I would like them to honor my request, I was then told they couldn't do that and if I had a request like that I should have called the actual property and not Marriot. I did call the property and offered to show her the number in my phone. I was then told, whoever I talked to gave me incorrect information and shouldn't have said I would be able to have that room. At this point the other desk person stopped helping her customer and decided to stick her nose in and said "be sure to have her sign the pet waiver and additional cleaning fee agreement", what? First, if you know anything about service recovery Orr customer service you know that one person talks and helps the customer, her butting in was not helpful. Second, you guaranteed me something you didn't have and then acted like it's my fault but be sure and try to get me to sign a waiver and charge me extra for cleaning the room. Nope. This was a horrible experience with snarky people, I don't recommend and never stay there again.

Our favorite place to stay in Canal Park- comfortable room, lakeside patio, and a good breakfast…read more We love the evening smores and had a great experience this weekend. Briar at the front desk was so helpful and went above and beyond several times.

Rooms are outdated and the staff is unfriendly. We lost a few pounds of smoked fish because the in…read moreroom Fridge crapped out and the general manager was rude and patronizing about it, and I doubt they fixed it. Will never stay here again, too many better options nearby. If you store food in the fridge, beware, and bring your own temp sensor to avoid getting food poisoning