A $130 dollar part ended up being a final bill of $870 dollars to fix a simple temp gauge all…read morelabor. Do you think the employees are seeing any of that? Laughable. Just lining their pockets with your money. They couldn't even throw in a free oil change. Only in emergencies would I ever bring my vehicle back

My Used Ram 1500 had a damaged Keyfob and I wasn't able to start it and was stranded at a…read morecampground. RedHead Nick in the service dept. recommended a tow service to get my truck to their facility in Marshall . I wasn't there for more then 1/2 hr and I was out the door. Thank You Nick & the rest of the crew. It saved my first trip to that part of the state.

I have been working very hard on getting my credit score to a good standing spot! I wanted to be in…read morea position where I could put in for an auto loan and actually be approved and get the car of my dreams! Well On December 4th at 8 am I decided to try to call Kruse Motors as I knew from the website and all of the ratings it would be the greatest place to try. I was greeted with the sweetest Hello from Krystal Senske, She was so nice, friendly, thoughtful and helped me in every way possible through every step of my process to try to get a car loan. I walked into this situation with a pre-approval for a 2017 Ford Escape (with a lot of miles, not the opportune buy) thankfully I was not able to get financing for that one. Krystal called me and texted me all along the way so that I knew of everything that was going on every step of the way. She needed more information or more questions answered I would get her the information that she requested right away. Finally it was about 5:51 pm she called and said Miss Jackie; I have some good news and some bad news! I was like ok what's up? she said I couldn't get the financing for the Ford Escape that you wanted but I could get you financed for a 2010 Dodge Grand Caravan SE. I was more then happy to be approved for anything as I had no vehicle whatsoever! So She stated that she could meet us in that am after a meeting she had to pick us up to see the van and be sure that it was what I wanted!! On December 5th I woke up at exactly 8 am Krystal called me and said Good Morning Miss Jackie!! I am going to have Uncle Tom come get you he should be there around 10:30-10:45 ok? I said absolutely I cant wait to meet you! I am so thankful and so excited! Exactly at 10:30 Uncle Tom was there and greeted us with pleasant conversation and a very friendly ride to the dealership! I would recommend Kruse Motors to my friends, my family anyone who is looking for friendly, family orientated, caring, amazing and incredible people!. Uncle Tom told me one thing that stood out! the best thing to do, is to do the right thing first so as not to have to fix a mistake! So I get to the dealership and I am greeted by Krystal and she gave the most beautiful warm loving hug! she was personable, empathetic, amazing and just a complete delight. I sit down and she said to me there has been a change of plans. I was so confused as I went there looking for this van. On the table set a special Chevrolet key, she said as you can see I have sitting on the desk in front of me a special key that has a chevy emblem on it not a dodge, She continued to explain that when she had tried to start the van and bring it to the front for me there was an more damage to the tailgate and there was no way she would sell me that! so she made sure that my finance company would cover the cost of this new car for me and even made sure the cars price was set low enough to be in my budget range! I instantly cried, never and I mean never have I ever had someone go so far out to make sure that I was ok and on top of that the truth is I wanted a suv, I wanted a 4x4, I wanted low miles, I wanted reliable, I wanted safe, this vehicle I couldn't have even pulled from my dreams! Its more then I ever wanted, its more then I ever imagined! today I had more then angels watching out for me!! I Will do all my business with Kruse Motors, I will always keep in contact with Krystal as she made a forever friend! and Uncle Tom ( he has more family lol ) What an amazing experience! How can you even put into words the feelings and emotions and everything that you go through when you actually buy your first ever car! I signed all my papers today, as I drove away I had to fight the tears that wanted to stream from my eyes! I have never felt happiness like that.

Falsified car title, dared to ask me to come in and forge my partners signature in order to get my…read morelicense plates. They have had my plates for but couldn't be bothered to call and say they were holding onto them because of them messing up on the paperwork. Could have had everything worked out before my temporary plate expired but of course they left it up to me to contact them and then to find out just how much of a mess they have made of this sale. Now they expect me to take time out of my day to correct their problem.

Kruse motors is an absolute joke. They have no respect for their loyal customers. I have purchased…read moremultiple vehicles from them and this last vehicle, their salesperson convinced me to purchase this and that it was such a great deal and one month later I had two major problems go wrong with it. When I contacted the dealership, they told me that they would get someone to give me a call back and they never did. When I went to talk to the manager, they pointed me in the direction of Mike, who lacks some serious customer service skills. I am currently nine months pregnant and asked him, "What do they do for their customers when something like this happens? They are supposed to have checked the vehicle over and make sure there are no major issues. He then told me that it's an as is vehicle and I need to take responsibility for my own vehicle and it's not their problem. I told him realistically, if they had checked over the vehicle, there should not have been two major problems within one month of purchase, regardless of if it was a used vehicle or not, and that I have purchased used vehicles from them before and never had these issues. He told me that and I quote "well ma'am I'm not a bank and you need to take responsibility for your own vehicle since you purchased it." He then told me that I could go ahead and write a bad review, but it's not his problem that he won't pay my bill as he's not a bank. That was never asked of him, I simply asked, "What do you do for a customer when you sell them a vehicle and a month later you have two major issues when you sold them on the fact that it was a reliable vehicle?" As someone who was a very loyal customer to kruse and really respected their service, I will no longer be purchasing anything from them nor servicing my vehicles there. I also would not recommend to anyone that you purchase from them with that kind of service and disrespect for their loyal customers, especially through manager, Mike. Imagine if you were a first time customer how would you expect to be treated knowing that their loyal customers are treated with such disrespect?

Rob, Kyle, and Gannon really came through for me, is resolving an issue with the vehicle that I…read morerecently purchased from them. The level of customer service with regard to this transaction was what we all hope for in a car dealership; Extraordinary. You've had my business for years - you'll have it for many more to come. Thanks guys.

Great experience, Jenae was wonderful and made the 2 1/2 hour drive worth it! So far so good with…read moremy vehicle!!

My boyfriend and I were just driving through Sioux Falls (not staying) and our van started making a…read moreweird noise at low speeds and when turning. No place was able to get us in right away, but Hunter Automotive told us to come by and he would take a quick look at it. The owner told us the problem , leaking power steering fluid , and even filled us up. He wasn't able to do any work as he was so busy that day but he helped us out a ton , even took time out of his own busy schedule to check out our van and didn't even charge us. We were very thankful for him. Kind and honest mechanics like this are what make car work bearable.

Fixed my car the same day as my appointment, and fixed an additional part of my car for only $50…read moreextra. Fair prices and friendly customer service.

Just ordered my new Camaro from "Derek" at this dealership. Excellent customer service and lots of…read moreknowledge. He knew exactly what I wanted and helped me special order my car - all through texting... Since I'm super busy and can't get to the dealer this week. Can't wait to get the car!