The office is slightly hidden in my opinion as it's in a back corner however once found, it's…read moregreat. Me and my kids went in for routine check ups and during the visit 2 of us needed cavities taken care of. Everything was done within the visit with little wait time. My kids and I were the only patients there at the time which was great as the waiting area has limited seating.

the best experience. dr garcia is great very caring and i love the new crowns they look great . a…read moreperfectionist which is what you want with your smile veronica at front desk has that insurance down and any issues handled glad i found this office good work ,close to home and in network

First appointment down. Felt good and confident. Very caring dentist. Waiting on insurance!!!read more

Went in with no tooth pain to get ahead, left with permanent tooth pain. Dentist Cortes didnt care.read more

Hey there, I've been with W dental since 2019. Recently they sent a bill to collections without…read moreletting me know I even had a bill due. I went to pay it but it turns out that it was a bill from 2022. They did not bill my insurance for it back then and tried to bill them 3.5 years later. My insurance denied it since it wasn't billed in a timely manner. And W dental sent it to collections without informing me. I am upset because I don't think It was my responsibility to pay it but I did because I was unaware of the laws on medical bills. Please make sure to call your insurance and check Texas laws on medical bills before paying when it was their responsibility to bill my insurance in a timely manner. They do not care about you as a person or they would have talked to me before sending me to collections and told me the real reason my insurance denied them. I cannot tell you who to choose to be your dentist only my own personal experience with W Dental.

Call center said yes they do take my insurance...Devoted ...so I made a appointment. I went all the…read moreway over there and receptionist said no we don't take your insurance. Boy I was fit to be tied. I'm in a wheelchair and went all the way over there on the sidewalk . Waist of my time !!! He needs to train his people again. I'll never be back.

This is one of those places that you don't want to end up unless you must. Our regular dentist…read morereferred us here in an emergency and they got us in on the same day. The staff was very kind and accommodating. They give you an upfront estimate so you know what to expect walking out.

Went in for a root canal and this place is great!! Customer service was awesome and the Dentist was…read moreawesome!! Very clean. Everyone was professional and down to earth... if I ever need another root canal.. I'm going back..

My previous dentist was great! I only left bc he moved his office across San Antonio. I was blessed…read moreto find Advanced Dental Associates! Nancy is my dental hygienist & she's fantastic! Not only is she completely thorough during my exams (she checks things in my mouth, tongue & jaw that nobody else has ever checked) but she is also a great person! She is friendly & fun! Getting a cleaning can be boring but it isn't with Nancy. She's wonderful & does a fantastic job. She takes pride in her work. When I walk out I know that my teeth & gums are clean & healthy. In 2019, I had to have a crown done. Dr. Long worked w an outside provider, Eddie w Dental Tech to get my crown to match my teeth perfectly. (I'll be writing a glowing review for him also) I'm so impressed by how much he cared that my teeth matched. I care a LOT about my teeth & the last thing I wanted was to have to get a crown much less one that didn't match. My crown matched perfectly. It has been well over a year since I had it done & I haven't had one issue. I waited to write this to make sure I was 100% happy & I definitely am... The staff is also phenomenal here. I met Jasmine on day 1. She is the best! So friendly & sweet! I just love nice people & EVERY person behind the front desk is fantastic! Right before I leave I usually check out w Lata. She is wonderful too! I wish I could remember the entire staffs names. They all deserve recognition. After my last dentist (he was actually a periodontist) I never thought I'd find another dental office that I loved but I have! Right HERE! For someone that loves their teeth as much as I do, Advanced Dental Associates has been a blessing! If you need something as routine as a cleaning or serious dental work done, I completely recommend giving this dental office your business. I am sure that you won't regret it. 12/4/21 Wow! It has been over a year since I wrote this draft & completely forgot to publish it BUT here is the GREAT news! The staff is still amazing. The dentists are still phenomenal & I will never let anyone clean my teeth again except for Nancy bc she is truly the most gifted and thorough dental hygienist on the planet . I swear she has only gotten BETTER! (Who knew that was possible?!) Idk ANYONE who loves their teeth or whom is as obsessed w their teeth as I am. So, when I say this... I mean it. If you need a dentist, look no farther. Their customer service is unparalleled! During my last visit I met Dr. Castillo & she was fantastic! She has such a friendly & kind demeanor! From the minute she walked in to examine me she made me feel at ease. I also met Amelia, a manager at the office. She was great! She was professional & yet still recommended a great restaurant for lunch w a friend of mine! When I checked out, Frankie helped me schedule my next appointment. She didn't just make an appt for me & push me out the door. She was friendly & made conversation w me while we found the perfect time for me to come back in. If you have read this entire novel then you too care about your teeth & my best advice is "CALL Advanced Dental Associates & make an appointment." Go ahead & tell them that Melissa Vadillo referred you! They'll know you really care about your teeth bc you'd have to, to have read THIS long reviews!

This review is not directed to the dentists at Advanced Dental Associates. I have been seeing Dr…read more Edwards for over 20 years. I started seeing him when he was located in that strip mall off O'Connor and Nacogdoches. He is probably the best dentist in San Antonio bar none. And I have been seeing Dr. Long since he started working there. This review is directed at (you guessed it) the office staff that handles the dental claims and communicates with it's patients...the ones responsible filing claims in a timely manner and communicating this process clearly to the patient. Definitely was not done in this case. In December of 2025 I had 2 tori removed. I was pretty sure insurance was not going to cover this. They (Riley) gave me a treatment plan that reflected my cost was around $1400 dollars. After the procedure when I went to pay I was told I owe $1701. I thought well they have overcharged me in the past but I always got a refund in a timely manner (after the insurance claim was filed). Also in all the many years i have been using them they have always filed to my dental insurance in a timely manner. And insurance immediately sends me a statement saying yes it's covered or no it's not and this is what you owe. Well that never happened in this case. The only thing that was filed initially was the sedation medication used. And it listed no surgical procedure. So insurance denied it saying basically what was the procedure? And I couldn't get an answer on why the office did that. They did file another procedure which was not the tori removal and my insurance paid it ($219) but it had nothing to do with the tori removal. And it was not performed on me. Bottom line: they never filed the tori removal to my dental insurance. Yes, most likely it would have been denied. But, now I could have appealed it. I would have to have shown it was medically necessary. Confusing the matter was that I called in late January 2026 asking about the filing of the claim and was told that I might be due a refund. I'm thinking why would I be due a refund? Now I'm totally confused. So I finally decided to just talk to one person (Riley) so I dont get conflicting info every time I call. She said she is working (communicating with corporate office) on my claim. That totally confused me again. Told her I just want my tori removal to be filed to insurance. She gave me a cryptic answer that she either does not get involved or has no control over the dental insurance part. But after several phone calls she said she would call when she knows something. Nope. That didn't happen. Fast forward about 4 months. I got a text from the office saying I owed another $337. When I called Riley I said I thought you were going to call me when this was resolved. She answered something to the effect she had a lot of people to call.

Horrible staff, lazy and unprofessional. Basically forced me to choose a morning time only to find…read moreout it was set at the time they open and will not allow patients in until open! I arrived 35mins early just like all doctor appointments ask, to specifically do the paper work before hand. They could have communicated their opening time would affect the visit! When they finally opened both staff members only being in the building 30mins acted as if they were tired and over their day. Sort with responses and rude. Started grabbing and looking through all my insurance cards place next to me on the counter instead of asking for what she needed. When I mentioned she can simply ask for what she needs instead of grabbing my belongings, she stated well since I wasn't primarily on my insurance I would have to fill it all out again on paper even though i submitted it online. Never choosing this location again for their lack of patient care, patient time and convenience. As medical professionals we are trained in a higher quality of care and communication. Traits obviously lost in the dental aspect of the field.

I recently went to this new dental clinic, located in Balcones heights, and it was beautiful, I was…read moreable to snap pics before other patients appeared because my son had an early appointment. They were very accommodating to the fact that we had to be in so early. The ladies at the front desk were also very patient. If you get a chance to visit this clinic you must! You won't be disappointed. There are televisions above the dental chairs that my son thought were super cool, it also helped keep his mind off the dental procedure etc. excellent idea for kiddos.

i don't have insuranc, haven't been to the dentist in 6 years and my teeth were aching all week…read more.. found this place on google and saw they had finance plans so i went here thinking i was about to have to get all my teeth pulled lol... an exam and x-ray is only $29! found out i've just been clenching my teeth and i only have one cavity. phew! c: everyone who works there is super nice and professional! when i have some extra funds i'm gonna go back and get that cavity filled. so relieved! thanks guys!

Dr Shruti Goyal is amazing!!! She is kind caring and listens to the patient. She took her time with…read moremy mom and made sure that her PCP agreed with her plans on what she would do for my mom. She took so much care in what was best for my mom. Emma at the front desk and Chase one of the assistants are phenomenal too. They both are so patient kind and friendly. Most of all they were all gentle with my mom she was in a lot of pain and they made sure to take their time to minimize a discomfort my mom had. I highly recommend Dr Goyal she is the best dentist we have ever encountered.

April, the dental hygienist rocks! Dr. Lee, though it was a very quick check-up time with her is…read moregreat too. From the time I made a call for my appointment to the time I arrived this afternoon, I was totally impressed. Initially I was told they do not have any schedule available for a new patient. Then I got a call and they left a message saying they could accommodate me after all. I immediately called back and made my appointment. Love the facility looks fairly new, if not they really make a good job maintaining it. Love the computer imaging system they used instead of the usual molding thing to get impressions of my teeth. Very warm and accommodating young ladies in the front desk, sorry I forgot her name. Will definitely recommending this to my friends and family.

Very professional dentist office. The hygienist was gentle and explained everything patiently and…read morethoroughly. Very light handed. Great service at a very responsible price. I will definitely continue to use this dentist. Leslie, the office manager does a great job of making you feel comfortable and relaxed.