I love this office and all the employees are incredibly nice and accommodating. Big shout out to…read moreDr. Christensen, and Rose, they explain everything in detail, do their best to make you comfortable and relaxed. Amy and Brandy at the front desk are also so polite and helpful, they do their best to get you scheduled when it works best for your schedule. As well as in my personal experience worked to get the best price for my dental care. Dental visits are rarely fun nor cheap, but the employees do their best to make the best of the experience. I drive down from Hutto, Tx for my dental care because in my opinion finding a great staff and being comfortable is borderline priceless.

DO NOT GO THERE! They took an appt online for a 4:30 appt, I waited 30 minutes in waiting room…read more then was taken back, they took my BP, zero after that, at 6pm I left, NOT WORTH WASTING YOUR TIME!

First appointment down. Felt good and confident. Very caring dentist. Waiting on insurance!!!read more

Went in with no tooth pain to get ahead, left with permanent tooth pain. Dentist Cortes didnt care.read more

Great dental care. Professional environment with knowledgeable personnel. I was able to better…read morelearn how to not only handle the care of my oral health, but to prevent disease and maintain my oral health. They have my thanks enough for me to honor the request to write a review.

The office is very dark only two lamps they will not clean your teeth on your first visit because…read morethey don't have time they are a scam. The chairs are leaning so your body can't sit straight you have to pay full bill up front until the insurance pays then you get whatever money is left

The office is slightly hidden in my opinion as it's in a back corner however once found, it's…read moregreat. Me and my kids went in for routine check ups and during the visit 2 of us needed cavities taken care of. Everything was done within the visit with little wait time. My kids and I were the only patients there at the time which was great as the waiting area has limited seating.

the best experience. dr garcia is great very caring and i love the new crowns they look great . a…read moreperfectionist which is what you want with your smile veronica at front desk has that insurance down and any issues handled glad i found this office good work ,close to home and in network

I went in for my normal cleaning and checkup. I should have known something would go wrong because…read morethe dentist that was there previously was no longer working there and as a customer I wasn't notified. The staff is very friendly and accommodating. They are so caring that they deserve 5 stars for their work. Other patients were in and out in 40 minutes so that was great. My review is based on the care that the doctor gives. I was in the room and had my cleaning cleaning done in approximately 39 minutes. No problem! So here is when it goes downhill. After my hygienist was done I sat and waited for the Doctor to come in. I waited and waited some almost an hour and twenty minutes. What a joke. I finally asked the hygienist to see when I would be seen. She came back and told me 10 to 15 minutes. I wasn't going to wait over almost 2 hours. I told her I wanted to go and I did. Never got a call to come back in for my checkup. Time to go to the VA

we went in for our appointment and it was canceled they tried to tell us it was our fault but their…read morethe ones that dropped the ball. they were supposed to to call me back and failed to do so type of customer services was unprofess as we had three staff members going after us and the manager too so that makes 4 people one staff member said i am not from this office then said have a good day too. really unprofessional environment and very unorganized. they lost 4 customers in one day

Overall hospitality and compassion for patients was a welcomed surprise. I can confidently say they…read morehave a dentist that cares for each patient. Will be recommending to friends.

My experience with Elevate Dental has been disappointing and frustrating…read more I experienced repeated delays involving referral coordination and was ultimately informed shortly before a scheduled appointment that the referral necessary for treatment was no longer active. This issue was discovered by me rather than proactively identified by the office despite months of waiting for care. I also had concerns regarding the professionalism of front office staff. During a scheduling call, I found the interaction dismissive, condescending, and unhelpful. When I requested management involvement, I was told management would review the matter, but I never received the callback I requested. Instead of communicating directly with me regarding my concerns, information about the situation was reportedly discussed with my case manager. This has raised serious questions for me about communication practices, patient respect, and whether discussions about my complaint were necessary and appropriate. My concerns include delays in care, poor communication, failure to return management calls, referral coordination issues, and lack of transparency regarding requests for records and information. Patients deserve professionalism, accountability, and direct communication when concerns are raised.

My previous dentist was great! I only left bc he moved his office across San Antonio. I was blessed…read moreto find Advanced Dental Associates! Nancy is my dental hygienist & she's fantastic! Not only is she completely thorough during my exams (she checks things in my mouth, tongue & jaw that nobody else has ever checked) but she is also a great person! She is friendly & fun! Getting a cleaning can be boring but it isn't with Nancy. She's wonderful & does a fantastic job. She takes pride in her work. When I walk out I know that my teeth & gums are clean & healthy. In 2019, I had to have a crown done. Dr. Long worked w an outside provider, Eddie w Dental Tech to get my crown to match my teeth perfectly. (I'll be writing a glowing review for him also) I'm so impressed by how much he cared that my teeth matched. I care a LOT about my teeth & the last thing I wanted was to have to get a crown much less one that didn't match. My crown matched perfectly. It has been well over a year since I had it done & I haven't had one issue. I waited to write this to make sure I was 100% happy & I definitely am... The staff is also phenomenal here. I met Jasmine on day 1. She is the best! So friendly & sweet! I just love nice people & EVERY person behind the front desk is fantastic! Right before I leave I usually check out w Lata. She is wonderful too! I wish I could remember the entire staffs names. They all deserve recognition. After my last dentist (he was actually a periodontist) I never thought I'd find another dental office that I loved but I have! Right HERE! For someone that loves their teeth as much as I do, Advanced Dental Associates has been a blessing! If you need something as routine as a cleaning or serious dental work done, I completely recommend giving this dental office your business. I am sure that you won't regret it. 12/4/21 Wow! It has been over a year since I wrote this draft & completely forgot to publish it BUT here is the GREAT news! The staff is still amazing. The dentists are still phenomenal & I will never let anyone clean my teeth again except for Nancy bc she is truly the most gifted and thorough dental hygienist on the planet . I swear she has only gotten BETTER! (Who knew that was possible?!) Idk ANYONE who loves their teeth or whom is as obsessed w their teeth as I am. So, when I say this... I mean it. If you need a dentist, look no farther. Their customer service is unparalleled! During my last visit I met Dr. Castillo & she was fantastic! She has such a friendly & kind demeanor! From the minute she walked in to examine me she made me feel at ease. I also met Amelia, a manager at the office. She was great! She was professional & yet still recommended a great restaurant for lunch w a friend of mine! When I checked out, Frankie helped me schedule my next appointment. She didn't just make an appt for me & push me out the door. She was friendly & made conversation w me while we found the perfect time for me to come back in. If you have read this entire novel then you too care about your teeth & my best advice is "CALL Advanced Dental Associates & make an appointment." Go ahead & tell them that Melissa Vadillo referred you! They'll know you really care about your teeth bc you'd have to, to have read THIS long reviews!

This review is not directed to the dentists at Advanced Dental Associates. I have been seeing Dr…read more Edwards for over 20 years. I started seeing him when he was located in that strip mall off O'Connor and Nacogdoches. He is probably the best dentist in San Antonio bar none. And I have been seeing Dr. Long since he started working there. This review is directed at (you guessed it) the office staff that handles the dental claims and communicates with it's patients...the ones responsible filing claims in a timely manner and communicating this process clearly to the patient. Definitely was not done in this case. In December of 2025 I had 2 tori removed. I was pretty sure insurance was not going to cover this. They (Riley) gave me a treatment plan that reflected my cost was around $1400 dollars. After the procedure when I went to pay I was told I owe $1701. I thought well they have overcharged me in the past but I always got a refund in a timely manner (after the insurance claim was filed). Also in all the many years i have been using them they have always filed to my dental insurance in a timely manner. And insurance immediately sends me a statement saying yes it's covered or no it's not and this is what you owe. Well that never happened in this case. The only thing that was filed initially was the sedation medication used. And it listed no surgical procedure. So insurance denied it saying basically what was the procedure? And I couldn't get an answer on why the office did that. They did file another procedure which was not the tori removal and my insurance paid it ($219) but it had nothing to do with the tori removal. And it was not performed on me. Bottom line: they never filed the tori removal to my dental insurance. Yes, most likely it would have been denied. But, now I could have appealed it. I would have to have shown it was medically necessary. Confusing the matter was that I called in late January 2026 asking about the filing of the claim and was told that I might be due a refund. I'm thinking why would I be due a refund? Now I'm totally confused. So I finally decided to just talk to one person (Riley) so I dont get conflicting info every time I call. She said she is working (communicating with corporate office) on my claim. That totally confused me again. Told her I just want my tori removal to be filed to insurance. She gave me a cryptic answer that she either does not get involved or has no control over the dental insurance part. But after several phone calls she said she would call when she knows something. Nope. That didn't happen. Fast forward about 4 months. I got a text from the office saying I owed another $337. When I called Riley I said I thought you were going to call me when this was resolved. She answered something to the effect she had a lot of people to call.

I've come here several times and have been pleased every time. The dentist and his staff are very…read morefriendly and accommodating. They make people like me, who get nervous at the dentist, feel at ease. It also helps that you can choose what you want to watch (on tv) while having services performed. I've had a filling put in and a deep cleaning. Both appointments took under an hour.

Horrible staff they have no patience and canceled 7 times and when I went for the last time they…read morestarting changing the subject and threatened To call the cops for no reason. And they need to fix everything