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Park Dental Hudson

3.4 (5 reviews)
Closed • 7:00 am - 4:00 pm

Services - Park Dental Hudson

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

Park Dental Hudson Photos

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Ask the Community - Park Dental Hudson

River Valley Dental

River Valley Dental

4.5(6 reviews)
17.1 mi

We were happy with the dental care but ran into issues when Dr.Tri referred me to a specialist for…read moreTMJ which is billed to medical insurance. We have TriCare which requires a Pre-authorization. the staff member was unwilling to submit the online form for an pre-auth and flat out said "I don't do that". I confirmed with insurance pre-auths must be submitted by the referring provider. It is not something a patient can submit-unlike a claim. The employee eventually submitted to a company I don't have and tried to place the blame on me even though they had all of my Medical and Dental insurance information. I also had to explain the difference between a pre-auth and a claim as she kept referring to it as a claim. After 2 months she finally called Tricare but was unable to complete the form because she didn't know the DRG code. I tried to suggest checking with other offices as she did not have the info, but it was impossible to have a conversation as I was constantly interrupted and told numerous times "I don't do that". I confirmed with other local dental offices that pre-auths are submitted as needed by their staff to medical insurances and this is not considered out of ordinary although not frequently needed. So I understand the employee may never have sent one before and had no idea how, but the complete refusal to learn or find out was very disappointing. Again I confirmed this is not an issue with other offices. I requested a call-back to discuss the issue and never received one. Since River Valley does not seem to want to meet the needs of their customers, and I have already spoke with several offices who confirmed they will, we are switching to a different dentist.

As always great customer service, friendly staff, fast and efficient. Our family has been patients…read moreat River Valley Dental since for 31+ years, my spouse longer. I think that says something.

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River Valley Dental
River Valley Dental
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Park Dental Hudson - generaldentistry - Updated May 2026

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