Alina Maria Stangu - Practice Manager - Park Dental Edina Poor insurance approval process. I was repeatedly asked to provide payment more than 1 year after a crown, without clear explanation or documentation regarding the status of insurance appeals on why coverage was denied. Pre-authorization was not obtained. Alina demanded payment with no explanation on how to alleviate issue on approval and proper documentation for the 2nd crown. The first crown was presented as medically necessary, with the explanation that failure to proceed could result in a root canal which is why we proceeded. Given the importance of this treatment, the lack of clear communication, documentation and transparency around insurance appeals was particularly concerning. Overall, the process reflected poor communication, insufficient documentation and inadequate explanation regarding insurance handling and patient financial responsibility. Extremely unprofessional and very disappointed in the service. read more

I had several appointments for a tooth replacement. Some people I encountered were friendly and competent. Others were not, a couple were obstinate bordering on rude and one of the doctors spent 50 minutes fitting a temporary tooth but when he finally said "all done" I looked at it in a mirror and it was VERY obviously not a correct fit. They had to order a new one. When it came to permanently replacing the tooth the first one didn't fit either and they had to have another one produced. Putting all 4 or so visits together I'd say the experience was terrible. Suffice to say I have a new dentist/dental office. read more

I have no problem with the staff I encounter when I walk in to check in. I also have not had a problem with any of the dentists. The major problem at Park Dental-Edina is the lack of hygienists and the hygienists themselves. I waited 6 months to get a cleaning/check-up appointment. A few days before the appointment, I got a phone call saying my appointment was cancelled because they "couldn't find a hygienist", I called back the next day. They told me they did find a hygienist and I could keep my appointment. What if I wouldn't have called back? I went to the appointment. Wow, the hygienist was wacky and not in a good way. She offended me at first by assuming I am retired. She never stopped talking for the entire hour, about her self. She was truly manic, jumping from one topic to another and at times not making any sense. This including talking about former patients, "I hated cleaning his teeth" and "he said he brushes his teeth but I know he doesn't". and other inappropriate comments about patients. She talked how she "prays a lot" and negatively about the children she cares for. Apparently she has regular child care jobs. I walked out thinking "I'm done". I will never go back to Park Dental Edina. I've given it a fair chance and my last appointment was the last straw. read more

I've been going to Park Dental Edina since I moved back to Minnesota in 2005. I took my mom there to see Dr. Burt. My mom had had really bad experiences with dentists, and she loved Dr. Burt. I see Dr. Thoele and I think he is fantastic. I grew up before fluoridated water and didn't see a dentist until I was 17 years old, so I have a mouthful of metal and crowns. Dr. Thoele has made me feel confident in going in every six months and knowing it will be a great experience without pain. read more

I had an appointment scheduled for December 19th at 10:00am. The appointment was made back in May. The clinic called to reschedule the appointment because the hygienist had an death in the family. The soonest they could reschedule the appointment was for the end of March. I have my own business where client appointments are scheduled. If I ever need to reschedule, I run double time to accommodate clients--I would never suggest they wait 4 months because of my scheduling challenge. The Park Dental representative said it was due to short staffing. Park Dental, you have a serious problem on your hands that is going to result in losing patients but perhaps that is your goal. I have been a patient for almost 30 years and will not return. read more

The hygienists and dentists are great. I have no qualms with them. Professional and excellent at what they do. However I've had to go to a new dental provider. The front office seems a mess for about the last two years. Appointments, notifications, follow up/through, just not there. It's also challenging to schedule appointments. 6 month checkups are sometimes 8 months due to availability (and I am not loyal to any one hygienist or dentist). They've had to reschedule a few appointments for my family recently (either day before or day of appointment), and I was told next available was nearly 4 months later. They seem to have rotated a few dentists and hygienists out/in in this time. Each time I try to schedule something or have questions at the front desk they give me a "we're going to a new system" as an excuse. Well it's been about 2 years of the "new system" excuses. Sorry, but I've gotta go. read more

When I scheduled my appointment, 3 months in advance, I got a confirmation email and the email said I would get another email with some additional paperwork to complete before my appointment. I never received any additional emails until I called and confirmed my appointment a week before my appointment. They wanted me to hurry up and fill out lots of paperwork before I came in. Park Dental rescheduled my appointment twice into two separate appointments due to staff being out. They did this in a professional manner as I understand it is a difficult time due to COVID. Although they did this a day before my scheduled appointment. Again, I completely understand and the front desk staff were nice about this. The biggest issue I had was the dentist and her assistant kept touching me. I had some anxiety about my filling appointment and the two made me feel even worse. The "calming touch" made me feel extremely uncomfortable. At one point, the assistant was rubbing my arm which I quickly moved away from. She also tried holding my hand at one point. Not at one point did they ask if I was ok with this, and they continued to do so. I did not find this "caring" or professional since they did not stop when they saw that I was uncomfortable. (I was unable to tell them to stop as I had some materials in my mouth for the procedure). I had never seen this dentist before and found it a bit creepy that she felt it was ok for her and her assistant to touch me and rub me. This was my first appointment with this dentist and dental office and due to them making me feel uncomfortable, I would not recommend. read more

Great dental office with friendly staff. Usually get you in the chair on time with minimal waiting. Late hours and also opened on the weekend. This practice also sees children as young as 1 years old!! Would recommend to anyone. read more

I have few complaints of the dental service. The administrative staff is another story. I have medicare dental coverage which I bounce back and forth between the premium and not so premium based on expected work. I was in a lower level of coverage year and was only allowed one cleaning and exam. Perhaps I should have known this, but my insurance agent explained it as routine coverage and I made a bad assumption. Upon arriving for 2nd appointment of the year, I was asked to sign a form that stated I would be responsible for any charges should the insurance decline to cover. At times I can be unassuming and I should have had alarm bells going off. My X-rays and fluoride treatment were covered, the exam and cleaning were not. I suspect the front desk knew this, yet chose not to inform me. Heck, the hygienist looked at my account and knew this as well, when she tried to schedule me for another 6 month appointment (after she had provided the services, of course). You should be able to trust your dental clinic to treat you better. read more

Let me preface with: I hate the dentist. Always have, and probably, always will. Now that I have gotten that off my chest, let's begin, shall we? The staff here is friendly and professional. They walked me through whatever they were working on, letting me know what was happening at all times. They pulled together a great plan to let me know what my options were and let me decide at my leisure. However, the hygienist seemed in a rush. I've never seen anyone scrape teeth that fast, and let me tell you, my gums still feel it nearly a week later. That would be why they got a lower rating. All in all, I would say I hate this dentist less than most, and that's about the highest compliment I can offer for that particular profession. (I really, really don't like going, nothing against this particular office). read more

Dr. Burt is the best dentist I have ever had! Also Erika is by far the best Hygenist I've ever had! I am not a fan of going to the dentist (who is) but they make it the best experience as possible. :) read more

Kathy from the office was extremely unhelpful and uninformed about how dental insurance works. You can't schedule an appointment easily at all with this company. I confirmed with my insurance (3x) that this dentist was 100% In Network. When I was trying to schedule, Kathy kept telling me I might have a co-pay because she thought I was out of network. I have email confirmation from my insurance that indeed I was In Network. Bu still Kathy insisted I would have to pay. Thanks for nothing Kathy and wasting 30 mins of my day. read more

I was a patient here for several years. As far as basic cleaning and xrays there was nothing really wrong or bad in their work. And Dentistry is hard to compare, as what is great for some is not great for others. My main issue with them is I had an older Maryland type bridge that had its bonding glue fail and my dentist was recommending that it be replaced with a newer better bridge. I held off as I really was happy with that bridge - it looked fine, fit great, and I had no problem with it besides needing to re-glue it. Also, the newer permanent bridge cost about what a decent used car would run me. Finally I agreed to this after saving up a bit and they took a mold and scheduled the installation of the bridge. This involved grinding the adjacent teeth down to points and fitting a temporary one. When they fit the new one in they asked how it felt and I told them the alarming truth - it was jutting into my lip. I could not pronounce words correctly. It felt horrible and huge. They then explained that they had made the new bridge that way to look "better" and it protruded into my top lip as an appearance improvement. I told them I couldn't stand it, and my old bridge was perfectly fine. I was given a top and bottom lip overbite to struggle - something I did not have. They then began to get upset as if I did not go along with this they would have to make a new one and it would cost me more money and I would have to walk around with no teeth for a week until it got made. I could not afford either option. They assured me I would get used to it and I should have it installed. In a pretty pissed off state I agreed. So, here we are years later and I HATE what they did to me. I never got used to this. I can no longer do voiceover or radio work (I did do that) and public speaking is difficult. They ruined my teeth, it looks odd, and they destroyed a line of income as it induces a speech impediment. A year or so after, I asked them about getting the mold in case I could some day find another dentist and a have a few thousand lying around to fix this nightmare, and they informed me that they destroyed the mold. I had heard that they should keep the forms for several years but apparently they figured out the best evidence is destroyed evidence. Subsequently most of the fillings I got there were replaced by other dentists. I have had fillings that were decades older. Oh well. Do yourself a favor and avoid these people. They may ruin your speech and teeth, like they did to me. read more

I was charged $750 for cleanings and x-rays for our two boys. At the time our insurance was horrible and I asked ahead of time for the billing staff to get it checked out. "Oh yeah, we accept that insurance" was what I was told. I specifically asked for a pre-estimate and was told that they had others with that insurance. Well, it was the same insurance company, but not the same coverage as their other clients. This place was such a rip-off, just in time for us to pay the $750 bill right before the holidays, thanks! read more

I hate going to the dentist. So now that's off my chest, here's my review. I was put on a new medication by my doctor that made me grind my teeth in my sleep (unknowingly). After several days, I woke up one morning to my tooth having cracked in half (part of it fell out) and I was in ridiculous pain. The staff at Park Dental Edina was totally awful and slow about this. I was only able to drink warm water for days (because of the pain) and had to go in there several times before they actually pulled the tooth. For some reason they made me go in for x-rays first, then couldn't get me in for a cleaning until a few days after that. Then they said they didn't have any time to pull my tooth then but made me schedule it for yet another few days later. All told it was over a week before my tooth was pulled, I was miserable, and they wouldn't give me anything for the pain and said to just take Ibuprofen. When you have an exposed nerve in your mouth Ibuprofen doesn't quite cut it... but thankfully my primary doctor agreed they were ridiculous and gave me something for it. Each of the times I went in the dental hygienist seemed rushed and like they were trying to scrape wallpaper off a wall. Needless to say my teeth became even more aggravated than before and I was in a great deal of pain after the cleaning. The actual tooth pulling itself went okay but the assistant on that day really aggravated me beyond comprehension. I explained to them I can't have nitrous oxide because I have narcolepsy, as it puts me to sleep and takes hours to wear off, so I wouldn't be able to get out of the chair for that time. Luckily they didn't make me take the gas. I had some difficulty with the tooth pulling as they had to use the bite guard, but I was terrified (I have a fear of dentists) and so biting down on it was difficult, because the fear was giving me an awful cataplexy (paralysis) attack. Immediately after pulling my tooth the assistant took my BP. Of course it was high because I'd just had cataplexy and my heart rate was through the roof because I was terrified. She started to lecture me about my diet, told me I was morbidly obese and on the road to getting a heart attack. I was not impressed. I flat out told her that it was obvious that she wasn't a medical professional, she was rude and out of line, and that she had ZERO understanding of what my medical issues were. I was later told the office manager wasn't available to speak with me about my complaint. In my hopes the clinic staff will read this: narcolepsy makes a person get close to no deep sleep stages, which is where metabolism kicks in and weight loss is largely processed. I get 95% REM and no deep sleep. In addition, I have severe PCOS, which means essentially for over 10 years now I have been on hormones to stop my periods. This in combination with the hormonal changes that narcolepsy / autonomic failure has caused means that essentially, my body has thought that I am pregnant for many years. This makes it extremely hard for me to lose weight. I eat 1400 calories a day, 120 g of protein, can't lift weights because of acid reflux surgery, and can't do exercise more than walking because of the side effects of narcolepsy medication. I had been feeling pretty great that I'd maintained my weight for years, and so had my doctors, despite all the adversity I experience in my health. But these rude-ass comments from your staff member was like it totally undid years of work. She was so rude, so unprofessional, totally unwilling to listen to what actual health problems I had. It brought me back to years of therapy and shame over my appearance and suicide ideation because of her comments that were quite frankly out of line. Your staff should be reminded that they work in a dental office and have absolutely no place to provide commentary on peoples' weight, nor think that it is acceptable to make rude comments when they are NOT medical professionals. read more

Very nice place very clean had a great experience with an extremely knowledgable Dentist Dr Ann Burt after having bad experiences with other dentists I feel glad to have found a good one. read more

Dr. Dunford and team have been exceptional dental care providers! Have been going Park Dental Edina for nearly 13 years. My teeth have never been happier :-) Recently got an implant and a crown for a tooth that had seen better days. Getting an implant is a lengthy process and Dr Dunford (and Dr Peterson, who seated the implant) did an excellent job and made getting the implant and perfectly matched crown a very positive experience. I was especially impressed with the technical perfection as well as the manner in which I was informed and kept up to date on the process. Looking for an outstanding general dentist...go to Park Dental Edina and ask for Dr Dunford! read more

I have really sensitive teeth and gums, despite brushing and flossing twice a day. I have pain from cold and hot items and my gums bleed easily. I have experienced this problem since childhood. I mention this every time I go in for cleanings. Despite this information, I get a "lecture" about needing to brush and floss more frequently. Okay, so what 5 times a day? I have changed toothbrushes, trying out several brands. I have tried different floss options. The problem persists. This is a family problem as well. Regardless, every time I go in I get the "your teeth and gums would be less sensitive if you brushed and flossed more". Nope. I have also gone in for several cavity fillings. Cavities also are a family concern. Every single time I get a cavity filled (which is usually once or twice a year), I get severe pain from the fillings due to them not filing them down enough. The pain is bad that I can't chew on the side with the filling at all. I have called in to let them know and they tell me to wait it out, take over the counter pain relief. Well after a MONTH of this excruciating pain, they finally scheduled to see me. Every time it ends up that they needed to file the filling down more. So despite me communicating this EACH FILLING VISIT they still play these games. read more

The worst dentist I've ever seen! These are kids just out of dentist school practicing on people's teeth! I've never ever been afraid of the dentist, always go on every 6 months for cleanings and have done whatever needs to be done. I've never had any problems with my teeth until I came here. I had minor cavity, not even bothering me. The dentist advised that I get it filled to prevent the cavity from getting bad. Over the next few weeks I had my filling redone 3 different times, each time she took more and more of my tooth. By the third time, I felt this horrible sharp pain in my upper jaw and I told her. She simply said that it must be the novocaine wearing off and just gave me more. Well turns out for cracked my tooth because she was drilling too hard. She refused to take the blame for her error. I had to not only pay for my fillings that didn't work because she didn't know how to apply them correctly but then I had to get a crown put on because my tooth was cracked. When she put the crown on, she said she got all the crack out. I've had pain in that tooth for the last year and a half. Every time I told her I was in pain they simply said it was normal and brushed out off. I didn't trust her anymore so I went to a new dentist and now I have to have a root canal because I have a fracture in my tooth right up to the root. My new dentist can't believe am I've been through and that they wouldn't do anything to help me. Please please please, if you care about your teeth, go somewhere else! read more

I had a phenomenal experience at Park Dental in Edina. My appointment was on time (a pet-peeve of mine in the medical community) and my hygienist was extremely professional and caring of my needs. The best part, though...I fell in love with my dentist! She did a great job keeping me comfortable and relaxed. It was the best experience I've ever had at the dentist. I'll definitely be back. read more

Working in healthcare I know the importance of preventative practice. I don't come in when my tooth hurts when my dentist told me years ago I would need a filling. That being said I have never had to schedule an emergency appointment so I can't speak on that regard. As far as regular cleanings and check ups go I recently switched dentists due to location. I see Dr. Jensen here and think she does a great job! Very professional and intelligent. During her probing for cavities I could hardly feel her looking around in my mouth she was so gentle! I did take the doctor's recommendation on a sport guard for teeth clenching when weightlifting. Also.. the hygienist was very caring too. I actually almost fell asleep laying back in the dental chair with the light on. Its definitely a busy office being off of France Ave but I'm just happy to get in outside of work hours!! Granted they fill up quickly With my previous dentist I had to take work off. I have and would continue to recommended this office to family members and friends!! read more

Let me be clear - the dental care at this facility is adequate. It's the administrative side that is severly lacking. I went here for three different procedures. Three times I was quoted a price and I paid same day. All three times I wound up having additional bills for $100-$200 afterwards. I was given vague answers all three times for what I was paying for- I know the insurance thing can be tricky but there was never even an effort to explain. The third time I got a bill, I called multiple times and was essentially told that the staff didn't know why I had a balance on my account so I refused to pay. Now I have to write my credit agencies in order to have this expunged. Thanks, Park Dental. read more

Amazing clinic! Everyone is extremely friendly and excited about their jobs. I have Dr. Burt who is not only an excellent dentist but very kind and knowledgeable. She is gentle!!! and down to earth while keeping a very professional atmosphere. I would recommender her to every age group, she really knows how to make you feel very comfortable. read more

I called in to ask for copies of x-rays because Dr. Dunford doesn't do night guard and another doctor I found who does this wanted to see the X-rays I have. The receptionist (?) called Gene (not sure if the spelling is accurate) tried to fool me by saying that my bite-wing xrays were all took in 2011. The truth was my insurance company was billed for 4 bite-wing x-rays taken by Dr. Dunford in Oct 2012. Dr. Dunford also ordered intraoral periapical films taken in the same visit and in December. Gene also refused my request of borrowing the full mouth x-ray I brought to Park Dental from my former oral surgeon. She claimed that the x-ray is bad quality and if I have to ask for it, she will put in a note to say that I come to collect a bad quality copy of the full mouth x-ray. I tried to ask for the original copy I brought in. She hanged up on me. She is the rudest receptionist I have ever seen. Dr. Dunford is unfortunate to have her sit in the front desk. She is a shame to Park Dental. read more