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Park Christine H

3.3 (7 reviews)

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Schoenau Gail Md

Schoenau Gail Md

3.1(12 reviews)
0.6 mi

I/we had the most odd experience with this doctor's office. I made an appointment for my boyfriend…read moreon 1/10 around 4:30pm for 1/19 at 9:50am. I had a whole conversation with the receptionist that day plus obviously have the record of my phone call in my recent calls, as well as in the notes in my phone. The day prior to the scheduled appointment no one called us to remind us of the appointment, which I found odd, so I called on the morning of to confirm. I spoke with Rosa, who says the office has absolutely no record of the appointment I made and even if we had made an appointment, that they would need to reschedule because the doctor would be out of office this week. Note, I am an executive assistant for a living and I have never once had this happen in 6.5+ years of my work so I am not sure how this mishap happened. Also, she neglected to apologize for their mistake and just kept saying they didn't have an appointment for us and that we would need to reschedule. Not awesome...

STAY AWAY! After FOUR weeks of trying to get an appointment here - they were closed for 2 weeks at…read morethe end of the year, but this wasn't mentioned anywhere in the phone messages or online AND they're closed on Fridays - the first question isn't "how can we help you" - it is, "What insurance do you have." While I understand the business needs of an office probably better than most, this is absolutely not how you talk to other humans. I was rudely informed that this provider does not see anyone with an HMO, but this could have all been different. I have a written referral to this provider. And while I get that contracts change all the time, that's no reason to abuse someone who calls seeking care that you cannot provide. There are plenty of other providers out there and, hopefully, they've hired staff who can do better.

Park Christine H - internalmed - Updated May 2026

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