It had been a while since I'd last come here, so I was pleasantly surprised to see how much of their check-in process had been modernized. It's now mostly digital, which made everything feel a lot more streamlined. You simply tap through the screen and follow the directions. Plus, if we had any questions, the receptionist helped us out. As for visitation, everything went pretty smoothly. The receptionist helped us find the room we were looking for, and the staff members we passed along the way were all very nice and helpful. Overall, it was another pleasant visit and a positive experience :) read more

Park Avenue - Rehabilitation Center Near Me - Pomona, California

My beloved family was transferred here for post-operation rehab but passed away. It is not simply one life loss and a case number termination. It is sick person suffering and whole family grieving for the rest of the life. Preventative measures can be practiced effectively to avoid infection and ailment getting worse to life-threatening stage. - A hygiene living space matters more than a fancy and scent lobby. - Repositioning residents on bed prevents bedsores or fluid accumulation around lungs. - Have and remind seniors sit straight while eating and after meals. - Oral hygiene is overlooked on patients of no mobility. - Alert on lab indicators out of range continuously and early treatment before advancing to severe sepsis. - Aside from routine blood exam, a frequent imaging taking can detect illness sooner. - Administer therapy duly and honestly. The claimed weekly 5-day therapy was not conducted, job entry with no integrity. Years ago, my family ever underwent a rehab in a nursing home where occupational and physical therapy performed progressively with encouragement and reward achievers with certificate. Medical staff are professionals whose dedication is admirable. The knowledge and skillset should be applied to motivate and reinforce a safe, correct and healthy living with risk mitigation. read more

I really recommend Park Avenue Healthcare and Wellnes Centre, my dad had a head injury last year and went under surgery at Valley medical center and after the surgery the sent him over to Park Avenue Healthcare and the really treat him like a family member I got nothing bad to said about this Healthcare site everyone there treated my day very good but spcially 2 Nurses there that were really great and make things happened on my dad's recovery and these 2 Nurses names are Ana and Gabriela those 2 really treat my dad very well and helped him recovered 100% I really thanked Park Avenue Healthcare and wellness Centre for everything they did for my dad because of their dedication is why my dad got fully recovered I will never stop thanking Park Avenue for what they did for my dad. I recommend to anyone 100%reliable and helpful. Thanks, read more

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Most RN/LVN/CNA are friendly and helpful. Questions or concerns are answered in a timely manner when you address it. A good option for nursing needs. Occupational/physical therapy is not performed in due diligence. Make research or ask around if this is your purpose. Information flow and patient unit cleanliness have room for improvement. The overall experience is good still. read more

staff doesnt answer call buttons, i had to call the receptionist, i would not recommen this place

Good facility from my encounters there. There were some initial issues with communication but this was resolved quickly thanks to the nurses. Minus one star for parking (lack thereof), come wearing comfortable shoes. read more

I had the pleasure of witnessing Nurse K in action. She is a great nurse that truly knows her patients and their needs. She is the type of nurse that has an empathetic heart and ear for her patients but also amazing critical thinking for the patients that might not be able to express their needs verbally. read more

Very good rehab. My uncle isimproving. Good care taken . I recommend this facility for nursing and rehab care

My family and I are so grateful to the administration and staff at Park Ave. My mother in law who suffers from dementia got to a point where we could no longer take care of her full time. We've tried placing her at other care centers in the past, but because of her behavior issues we could never find a place that would take her in for longer than a few months, if that. This was really our last hope for assistance and we are so glad we found this place. The staff are so compassionate and take amazing care of her. We can't thank them enough for their care and dedication. read more

The clinical care is exceptional! The nurses and regular floor staff are not only highly competent and attentive to medical needs, but they also treat the residents with profound dignity and respect. Communication with the family has been excellent. we are always kept informed and involved in care plans. I highly recommend park avenue healthcare! read more

place is very clean and new looking. nice friendly staff always welcoming and willing to help out . Very much recommend!

I read the reviews before interviewing at this facility but still decided to give it the benefit of the doubt (I wish I didn't). I arrived 15 minutes early, and there was absolutely no parking available so I had to park down the street. When I got to the receptionist, I told her I was there for an interview and she had me sit in the lobby and wait for someone to get me. I was there for about 10-15 minutes before a different receptionist came over to me and asked if I filled out an application. After explaining to her that I wasn't given anything to fill out, she handed me an application that I finished and gave back a couple minutes later. She asked who I was supposed to interview with (Marc), then later explained he was gone for the day and I would interview with the DON Mia. I waited about 15 more minutes without a word and by this time it was close to 12:40. I went to the receptionist asking if I could reschedule my interview, as I had been waiting over 30 minutes without a word from anyone. She tried calling (who I assume) was the DON and there was no answer. It's been three days since my scheduled interview, and not a single word from the DON, ADON, or facility to offer any explanation or apology as to why an interview couldn't be done at the scheduled time after confirming with me days before. It's extremely unprofessional and the whole experience was just a waste of time, especially after not hearing back from anyone at all. I would much rather work for a facility that respects their employees, visitors and patients, so definitely listen to the reviews and not choose this facility as a potential place of employment. Save your time and sanity and look elsewhere. read more

If you love your family member, you will not send them here. This facility reminds me of a trap house. There's about four different people bumping their music through the hallways. I smelled marijuana smoke when I came inside if you love your family member run because they're not gonna get well here not with all the chaos, loud music people yelling in the morning the hallways being jampacked cigarette smell disgusting read more

History of kitchen shutdown due to infestation from CMS, poor survey results and paid fines. Does not timely pay employees. Poor bookkeeping. Has not been honest. Would not recommend or put a family member to work here after my experience. read more

The employees here have no common courtesy for the residents who live in the neighborhood, and based off the other negative reviews, I'm not surprised their patient care is also lacking. They avoid taking accountability and resolving issues by ignoring your calls/e-mails and always lie to you that the administrators are in meetings -- how conveninent. All those 5-star reviews on here and google are all written from their own staff members who are employed and/or affiliated with the facility. With the amount of times ambulances have been called out to this place is alarming and concerning. Do yourselves and your loved ones a favor and DO NOT SEND THEM HERE!!! read more

No recomiendo esta clínica, a cada rato cambian citas las cuales son muy tardadas y en las referencias que te hacen no tienen información acerca de ellas, te refieren pero no saben de la información que recomendaron y cuando estás con la operadora te cuelga cuando tienes una pregunta. Había dicho de un inconveniente pero no sabían que hacer. read more

Have yet to receive the hearing aids. Park Avenue also owes us a refund, a rather large refund, it has been 9 weeks and they avoid my calls, I have been told by the receptionist that "it's a process". I have left messages for Accounts Payable and the Administrator who have yet to call me back. I'm now calling daily. Still no call back. Do not use this facility. They are avoiding, incompetent, passive, and unprofessional. read more

Great facility! Great staff, they are very helpful and understanding. Staff cares about their patients and their well-being. Would recommend to anyone. read more

Absolutely a horrible facility. The female nurses in the locked unit have the worst attitude towards their patients and us family members who are relatives to the patients. read more

This place is terrible a very understaffedand very bad serviceand ver rude to the patients thefood is trash really I wouldn't feed it to an animal and show a lot of favoritism to who trust me I'm a patient and I wouldn't recommend this place to anyone read more

I love the QR code set up! Very unique and accessible to leave reviews on social media platform. Nice & clean facility, staff are approachable and addresses needs and concerns of patients in a timely manner. I highly recommend this facility. read more

I just called to talk to an elderly friend in here who happens to be sound mind and in complete control of his mental capacities. However, the constant beeping sound or fire alarm that was on the entire 15 minutes of my call made the conversation very hard. God help him and all the people staying there. I hope they leave soon. read more

No Star My Mom Hope Escamilla has a fracture left rib and you thought by sedating her on Norco and Seraquel That I wouldn't find your deceitful lying darkness. Anaheim Regional Hospital found Your Facility's damage you all purposely did to my mother! How do you have a JOB THERE? God Has His Hands on This whole situation . I do not know how your N.A's and RN's sleep at night And these Social workers you have there. Social workers you don't check on your helpless elder patients in that locked unit! If you had, My mom's Hope Escamilla rib wouldn't be fractured ,her lungs wouldn't be full with liquid. Her left arm was lanced today! blood clot yeah it went down Director of Nursing Peter Smith , only because Anaheim Regional Doctors got all my pictures of The May9th fall and The May 14th 911 call and how you told via phone call to my mom's conservator Maria that my mom fell but she was fine. !!! How dare you lie ! Here Anaheim Regional Hospital are trying to clear up the neglect and abused and the terrible inhumane so call Care your staff caused my mother Hope Escamilla. You have not heard the last from me. How dare you hurt your patients that depend on you! My mom is now getting buried 7/23/19 read more

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Very nice facility , clean no odor and the staff are really friendly , I will highly recommend it to my friends and family .

ZERO STARS!!!! I have a family member living at Park Ave. I have gotten calls from the hospital letting me know my aunt is in hospital. Park Ave does not even notify you when your love one goes to the ER. My aunt has bedsores because they are not getting my aunt out of the bed or repositioning her while in the bed. Aunt also told me that they are not showering because she is to heavy. I have tried to work with the administrators at the facility, and they are just as useless as they're nurses. I called to speak with my aunt I was hung up on several times. I have it recorded and saved on my phone. I have called the elder abuse hotline, if anyone else's family is experiencing the same neglect as my aunt call this number and make a report 1-877-477-3646 read more

I would give a zero star but they don't have that option. The workers here are rude never answer their phones and if they do they have attitude! read more

This place is CRAP!!! Here is why: * This place needs to be investigated. * They failed to transport my dad to his surgeon, twice! * They habitually fail to transport patients in order to extend their stay in the facility to generate more money. * The night staff STOLE from my dad. * The night staff were RUDE! * The night staff let my dad sit in his own poop for over an hour, often. * They did not clean him well, often. * Peter, the manager, gave tons of empty promises, often. * The "nurse button" triggers only a dim light, no notification to staff. * Their WiFi sucked. * After complaining to management, my dad was mistreated. * Patients have to call the facility on their cell phones to get a nurse to come to their rooms. It's a trick one of the patients had to teach us. * Walk around and see for yourself, talk to other patients. My dad, who can talk and relate his experiences, suffered all this.....I can only imagine the injustices experienced by patients who can't speak and don't have a voice. DONT SEND YOUR LOVED ONE HERE!!!! AVOID THIS PLACE. read more

I gave five stars for the friendliness, professionalism, and optimism of the people running this place. Do not quickly judge the outside facade of the facility. It could be outdated, but it does not match the golden heart of the staff working here. First, I appreciated that Robert (admission coordinator) took his time to evaluate my mother from the hospital if she can be a candidate. He then invited me to see the room where my mother can stay. Upon arrival, I was welcomed by Kenythe Francis, admission coordinator,​ who happily showed me the physical therapy area, the available room, and introduced me to their staff. It is a busy skilled nursing facility, but the patients seem to be well taken care of and happy. They even have a personal board for each patient where the family can put pictures and things that are important to memories of their loved ones. Their management is leading by example for they make their rounds and answer call light themselves. As an RN, I never personally worked in SNF, but I can feel the hard work, significant dedication, and love for what they are doing. The energy and mantra inside are full of positivity despite the fact that the building is old. I wish the management can lobby for some generous donation to upgrade this facility. Everybody in these place deserved better to work and to stay. read more

This facility is thriving and have shown significant improvement. You can tell that staff are working hard to take care of residents. My grandma is a resident since 2019 and our family is grateful for the care. We all work in the family and knowing that she's in good hands while we can't take care of her personally is indeed a blessing read more

The worst nursing home I ever seen. smells of urine as soon as you walk thru the hall way. This facility is run down and unsanitary. I Mom pressed the call button at midnight and no one came to change the diaper for her. She told me that they hadn't change her Diaper since 12:00 O'clock The night before when I visited her around noon the next day. I had to complained to the supervisor about her situation to get some attention. Don't put your love one in Park Avenue nursing home. They won't be taken care of here. Do your home works first or your family member will suffer. read more

Very good spot for rehab Hugo Betsy and Briranna were great . My elderly mother was in bad shape there rehab helped out a lot.

Staffs are so nice and approachable. They will address the concerns right away.

Employees are polite, friendly and helpful. The nurses are attentive to their patients. The place is clean, organized and well maintained.

My Grandma is at this nursing home. She is extremely special and sometimes hard to accommodate. We spoke with her social worker Briana Monroy and she MADE SURE she was comfortable. Briana has made it very easy to transition my Grandmother & she has honestly put in hard work to make this stress free for my Grandma. My Grandma speak about how she loves to talk to Briana and how understood she feels by her. By far the best experience thanks to Briana read more

I have visited a family member who spent about 2 months in this hell hole, and I was just appalled. During my last visit, I actually heard a head nurse yelling at her staff because 1. one of their patients, who is supposed to be watched when he goes out to smoke cigarettes, now has burns all over his hand because he doesn't have a lot of feeling in one of his hands, and the nurses weren't watching him. 2. Another patient came in with a one-square-inch bed sore. After a couple of weeks at Park Avenue, it was now three-square-inches. The nurse was telling her staff, "What am I supposed to tell the family members? The place is almost literally falling apart. There are exposed ceilings, broken furniture tossed into corners, and recreation rooms devoid of furniture because of a lack of chairs. If you go to visit someone, you will constantly hear patients ringing bells for an aide. And that ringing bell will go on for HOURS. Literally, hours. And no one will check on them. During one visit, a fed-up head nurse yelled, "Will someone PLEASE check on Room ___." Everyone ignored her so she said, "FINE, I'll do it myself!" The one thing I will say is that the social workers are on top of things. The room where social services is has quite a few workers who help with paperwork, Medi-Cal, and make sure that every patient is getting their full benefits (of course, Park Avenue wants their money so this part of the facility runs pretty smoothly). When you walk the floors of the facility, it looks like it belongs in a developing country. I feel extremely sad and sorry for patients who must go there. If you can avoid this place, please do so. Regarding the facility "losing" patients -- yes, I've seen it happen during one of my visits. A lady in a wheelchair just wheeled herself right out the front door and into the parking lot. There was NO one watching her. Some patients just keep on going until their picked up by a random cop. They're probably literally trying to escape. read more

I wouldn't have made it. During my stay here Social Services Rep. Briana had a lot on her plate but always took time for each of her residents as they were they were the only one here myself included. She can handle stress because working here takes patience. A strong quality I admire in here. read more

NEGATIVE REVIEWS IS A "RED FLAG" TO THIS SNF. Park Avenue claimed to have the staffing, expertise, and LOC for Post Acute. I disagree! Their equipment is not state of the art as suggested in their bio--take advantage of requesting a tour. Do not sign/agree to binding Arbitration during Admissions in the event, God forbid, negligence requires investigation/litigation. Medical staff & contracted staff are complacent with wearing proper PPE and practicing good hand hygiene between rounds. Safety precautions should be a common practice in accordance to specified zones/isolation. It doesn't take long to observe staff who are not wearing gloves, or not switching out gloves, to avoid cross contamination and ensure compliance of infection control regulations. It is difficult tracking down a nurse (even if the nurses call button is pushed on the remote as an alert) for assistance or to effectively get information re: basic healthcare/treatment. Some give the impression you're bothering them--others are helpful. Not all staff wearing ID badges are visible or faced outwardly to easily identify names/titles. It would be helpful if white erase boards were in each residents room to reference written details e.g., day/date, assigned nurse, charge nurse, RN supervisor, plan of care (e.g., PT, OT, RT), case manager, daily goals, pain levels, etc. Also, nurses responsible for med pass should educate their patient/resident prior to administering the meds; also, monitor as appropriate when treatment includes oxygen/liquid chamber. Any changes to medical treatment should be clearly stated to the patient and/or representative. Communication is key to effective short-term rehabilitation, goals, and staff accountability. I strongly encourage family involvement to participate in the treatment plan/IDTT--on record, concerns will be addressed during the meeting or personnel should follow-up with you in a timely manner. DO NOT ASSUME the facility is following the DC/Order upon transfer. There were a few critical points re: health & safety concerns addressed; including, subpar LOC. I realized quickly you have to be proactive in advocacy. Also, processes can be communicated during Admissions and nursing staff can make appropriate documentation in the Progress Note--communication & awareness is critical to the overall treatment plan. Ensure you do regular in-person check-ins--it's the most accurate way to verify progress (or neglect) and scheduled therapy, etc. Further, go over listed meds and if any meds are changed WITHOUT NOTICE. With persistence, I discovered there were two changes already made by the facilities on-call MD to medication just two & three days after transport. This is highly concerning since the changes are specific to medication that increases cardiac output. This was not fully disclosed in the IDTT. As an example, after a resident fell down inside the facility, medical personnel were not seen in the same wing for 2-hrs. or so. During that time, there was an unattended wandering resident who went inside a quarantined room. Since no medical staff were in sight, flagged-down Activities personnel for assistance who happened to be down the other side of the hallway. The facility promotes they're "post acute" but based on medical staffing & patient ratio for that LOC, I disagree. Labs are contracted vs. in-house, LVNs are certified in WC (lowest quality dressing used) and therapist are per diem (until recently they too were contracted). There's one CN/nurse per wing which is about 30 residents. Random audits & inspections of care would be ideal to ensure HC services are met timely and properly documented/charted. Encounters with CNA staff have been the most frequent and the most positive--they help with passing/collecting food trays, assisting residents with eating/hand-feeding, bedding, adult diaper changes, clean care, etc. There is three residents per room. Upon entrance, their doors are generally wide-open in the hallways and/or the curtains are pulled back. Maintaining privacy/dignity is a factor to that type of set-up. Areas of concern have been addressed at the local level but if issues continue that jeopardize the safety, wellness, security, privacy, and welfare of my family member & other residents, will defer grievances/complaints to appropriate external resources such as: State Survey Agency State Licensure Office State Ombudsman Program Protection and Advocacy Network Department of Public Health Infection Control Medicaid Fraud Control Unit Office of Inspector General As time progresses, will update review. read more

My father in law passed away on Monday morning. They illegally told another family member before my husband next of kin and only one with rights, told this family member this person had pass. 100% Illegal and I will be taking legal action apon this. If this healthcare facility did what they should in the first place my father in law may still be alive. I can not believe that my husband misses one call and a "nurse" or whatever thinks it's ok to pick up a phone and disclose this information to someone that is not a wife daughter nor son! she disclosed all my father in laws information to another family member whom is not on any document to contact. So disrespectful to the family! Going against the law is just absolutely wrong!!!!! read more

Stopped by facility to see for a future patient. Was greeted right away with a friendly face. A very clean facility, and noticed how every one is on alert to treat patients in house. Would totally recommend this facility to everyone read more

This place is unexptable this is the worst place to send your loved ones my grandma had old clothes on her the nurses our not watching my grandmother they left her Heavily sedated in a wreck room with brusies all on left side of body the nurses are not friendly they all look like they dont like working there very rude this place is not right it should have no star rating. read more